Marly Suarez Email & Phone Number

Ottawa, Ontario, Canada

Salesforce Senior Operations SpecialistSalesLoft

Ottawa, Canada Area

• Provided administrative support to 30+ Sales Executives of all lines of legacy Entrust Datacard business, and 50+ channel partners worldwide assisting from order management to post sale issue resolution to ensure.
• Order processing with Oracle EBS, order fulfillment and new customers’ enrollment, bookings, accounts renewal processing, inventory adjustments, track and pay billing for partner orders, and refunds processing using.
• Recommended product configurations and substitutions
• Validated warranty and service-contract coverage of products, pricing, and availability inquires.
• Used Salesforce.com Sales Cloud to track committed/closed deals, and Service Cloud case queue management

Ottawa, Canada Area

• In my experience working in the playroom, there was not a single day when I wouldn't laugh and feel energized. I was being nurtured by the most important customers of all: our future: our children. I gave my all to.
• Assisted management in conflict resolution regarding members’ concerns, or staff relationships
• Supervised 18+ playroom associates and trained all new playroom employees, and provided feedback for staff evaluations
• Coordinated associates’ weekly schedule, ensuring ratios were covered throughout the day

Ottawa, Canada Area

I am passionately curious, energetic and positive. I find learning to be an endless exciting journey. My excellent organizational skills and my creative thinking have helped me to achieve excellent results in any content/communication design.While working as a corporate trainer, curriculum developer and presentation designer, I developed my own expertise.

Caracas, Venezuela

• I had the pleasure to work with an incredibly group of talented and smart minds. I was part of a dream team, where I could contribute to the fullest while feeling like a sponge learning every single day about many.
• Designed numerous presentations for training and information purposes, using Microsoft PowerPoint and Adobe Illustrator
• Designed documents and manuals for a range of courses and campaigns, using Microsoft Word and Adobe Illustrator and Photoshop
• Assisted in the design of webinars using Microsoft PowerPoint and Articulate Authoring tools
• Assisted in the delivery of instruction to adults on different topics, using Accelerated Learning Techniques

Caracas, Venezuela

• Promoted company products: cellular voice/data packages, data services, in B2B and B2C environments
• Conducted presentations on the benefits and uses of company products, compared with competitors. Leaded promotions and sales campaigns for individual customers.
• Identified, analyzed and took appropriate action to solve customer’s questions/issues to ensure their satisfaction
• Processed vendors/clients purchase orders and invoices to ensure they were completed on time using S.A.P
• Assisted Sales Director and managers with the preparation of annual budget using S.A.P
• Met and greeted visitors and clients directing them to appropriate contacts or services

Caracas, Venezuela

• Edited, proofread and drafted documents, proposals, presentations, reports, correspondence, invoices, and all related office administration materials using Microsoft Office
• Provided accurate records management of all files, and processed vendors/clients paperwork to ensure they were completed on time
• Scheduled and confirm appointments and meetings of the Director and other team members
• Answered telephone and electronic enquiries and relayed telephone calls and messages
• Organized events, coordinated services for meetings, technical trainings, and workshops, such as accommodation and transportation for speakers, set up of venues and other facilities, catering, translation services.

Caracas, Venezuela

• Edited, proofread and drafted documents, proposals, reports, correspondence, invoices, and all related office administration materials using Microsoft Office
• Provided accurate records management of all files
• Scheduled and confirm training with clients and staff
• Answered telephone and electronic enquiries and relayed telephone calls and messages
• Organized training programs, coordinated services such as set up of classroom, catering, audio-visual equipment, and manuals/documents for participants
• Ensured a clean, inviting and comfortable office environment at all times

Post Graduate Specialist, Marketing

Bachelor'S Degree, International Relations And Affairs