Marly Suarez Email & Phone Number

Ottawa, Ontario, Canada

Salesforce Senior Operations SpecialistSalesLoft

Ottawa, Canada Area

Provided administrative support to 30+ Sales Executives of all lines of legacy Entrust Datacard business, and 50+ channel partners worldwide assisting from order management to post sale issue resolution to ensure customers satisfaction. • Order processing with Oracle EBS, order fulfillment and new customers’ enrollment, bookings, accounts renewal processing, inventory adjustments, track and pay billing for partner orders, and refunds processing using different databases. • Recommended product configurations and substitutions • Validated warranty and service-contract coverage of products, pricing, and availability inquires. • Used Salesforce.com Sales Cloud to track committed/closed deals, and Service Cloud case queue management

Ottawa, Canada Area

In my experience working in the playroom, there was not a single day when I wouldn't laugh and feel energized. I was being nurtured by the most important customers of all: our future: our children. I gave my all to them and they gave me love in return and numerous memorable moments.I provided customer service to members establishing trustworthy long term relationships to ensure a stress free workout was accomplished while upholding Movati’s customer satisfaction standards • Assisted management in conflict resolution regarding members’ concerns, or staff relationships • Supervised 18+ playroom associates and trained all new playroom employees, and provided feedback for staff evaluations • Coordinated associates’ weekly schedule, ensuring ratios were covered throughout the day

Ottawa, Canada Area

I am passionately curious, energetic and positive. I find learning to be an endless exciting journey. My excellent organizational skills and my creative thinking have helped me to achieve excellent results in any content/communication design.While working as a corporate trainer, curriculum developer and presentation designer, I developed my own expertise in matching each client’s communications needs with the most memorable, effective and dynamic visual aids in their presentations, webinars, manuals and other publications.

Caracas, Venezuela

I had the pleasure to work with an incredibly group of talented and smart minds. I was part of a dream team, where I could contribute to the fullest while feeling like a sponge learning every single day about many different subjects and matters. I also had the opportunity to break the shell and experience facilitating and creating possibilities by teaching others. • Designed numerous presentations for training and information purposes, using Microsoft PowerPoint and Adobe Illustrator• Designed documents and manuals for a range of courses and campaigns, using Microsoft Word and Adobe Illustrator and Photoshop• Assisted in the design of webinars using Microsoft PowerPoint and Articulate Authoring tools• Assisted in the delivery of instruction to adults on different topics, using Accelerated Learning Techniques

Caracas, Venezuela

• Promoted company products: cellular voice/data packages, data services, in B2B and B2C environments • Conducted presentations on the benefits and uses of company products, compared with competitors. Leaded promotions and sales campaigns for individual customers. • Identified, analyzed and took appropriate action to solve customer’s questions/issues to ensure their satisfaction• Processed vendors/clients purchase orders and invoices to ensure they were completed on time using S.A.P• Assisted Sales Director and managers with the preparation of annual budget using S.A.P• Met and greeted visitors and clients directing them to appropriate contacts or services

Caracas, Venezuela

• Edited, proofread and drafted documents, proposals, presentations, reports, correspondence, invoices, and all related office administration materials using Microsoft Office • Provided accurate records management of all files, and processed vendors/clients paperwork to ensure they were completed on time• Scheduled and confirm appointments and meetings of the Director and other team members • Answered telephone and electronic enquiries and relayed telephone calls and messages• Organized events, coordinated services for meetings, technical trainings, and workshops, such as accommodation and transportation for speakers, set up of venues and other facilities, catering, translation services, audio-visual equipment, and manuals/documents for participants

Caracas, Venezuela

• Edited, proofread and drafted documents, proposals, reports, correspondence, invoices, and all related office administration materials using Microsoft Office • Provided accurate records management of all files• Scheduled and confirm training with clients and staff • Answered telephone and electronic enquiries and relayed telephone calls and messages• Organized training programs, coordinated services such as set up of classroom, catering, audio-visual equipment, and manuals/documents for participants• Ensured a clean, inviting and comfortable office environment at all times

Post Graduate Specialist, Marketing

Bachelor'S Degree, International Relations And Affairs