Megan Armezzani Email & Phone Number

Kirkland, WA, US

Assist customers with the Rockbot Remote App, Rockbot Request App, & Rockbot DashboardAssist & troubleshoot Brightsign players using the Rockbot software. Track customer tickets in ZenDeskcoordinate interdepartmentally to address customer concerns. Create process documentation for customer supportCreate a new hire onboarding documentation for frontline &.

Assisted in the composition of highly technical and sensitive documents. Entered new policies into AMS360Managed documents in ImageRightCoordinated with co-workers via Written And Verbal CommunicationManaged applications vis Indio Smart FormsUpdated and created documents in Nuance PDFData Entry duties including. Manually building 100+ accounts and checking.

Maintained and rehabilitated high touch VIP customer relations.Updated and enhanced outdated employee training materials.Streamlined and maintained warehouse order flow for handoff to the Materials dept.Coached team members in customer de-escalation, empathy, and tone. Assisted the accounting team with case research regarding customer credits.Managed High.

Assisted B2B customers using acquired knowledge for parts and engineering technical specifications.Completed up to 50 customer phone calls per dayFollowed up on customer issues, and logged calls via SalesForceIdentified parts for complex heavy machinery using technical manuals and engineering drawings. Processed customer orders and returns using Oracle.

Washington, United States

Managed a class of up to 30 new hire trainees including but not limited to time sheets, behavioral reviews and the onboarding process.Translate highly technical information into plain speechInstructed New hires on use of a proprietary CRM. Assisted in continuing education of current representatives and updated training records. Was top 4 in the department.

Washington, United States

Advanced skills helping escalated customers with grace while deescalating the situation to come to a resolution. Answered 50+ inbound customer calls focusing on first call resolution.

Processed a 100+ patron ticket orders per day in a fast paced high volume environment. Assisted with membership paperwork. Managed que line of 50+ patrons.

Managed customer subscriptionsProcessed Stock orders to distributors. Assisted customers via company forums, email, and phone calls. Coordinated with Wearhouse team regarding customer issues.

Seattle, Washington, United States

• Managed a crew of up to 10 stage hands, sound technicians, light crew, and performers
• Able to adapt and learn new skills and positions to be able to accomplish tasks with precise timing and accuracy to meet department needs.
• Expert personnel time management skills to facilitate success in complicated situations to help meet department deadlines.