Juan Marmolejo Email & Phone Number

Vista, Ca, Us

Greater San Diego Area

Technical Analyst III Provide Level II support to major Network programmers site engineers (HBO, Disney, ESPN, Viacom, Starz!, Discovery, Showtime, MLB, Televisa etc), TV Broadcasters (CBS, ABC, Fox, PBS, SHAW Canada, etc)., headend-affiliates and end users with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation.  Diagnose, identify, isolate, analyze Uplink and satellite devices utilizing department procedures. Fundamentals of transport streaming, encoders, video-compression, MPEG-HVEC encryption, multicasting, RF modulations, QUAM, coaxial, fiber optic network, set top box, DekTec, PESA, Cisco. Handle severity/ mission critical level case at a timely manner. Maintain CRM, customer relations with PeopleSoft, phone/Email and Microsoft Dynamics.  Detailed choreographed departmental documentation for issues, inquiries, repair/replace RMA cases.  Used company analytical tools, multiple remote login portals, Linux, Windows, Telnet, SSH, RDP, FTP, SFTP, VNC.  Handle queued emails, Inbound call/outbound calls, in Bilingual-Spanish & writing.

Greater San Diego Area

Associate Software Support Technician (Technical Assistance Center) Document and determine customer medical device issues. Diagnose, identify, isolate, analyze, medical device utilizing department procedures.  Assisted customer, sleep lab technicians and clinics on the use of the ResMed CPAP equipment. Providing support via email/phone to U.S. and Latin America relations. Handled queued emails, Inbound call/Outbound calls, in Bilingual-Spanish, Spanish n writing. CRM Salesforce, Oracle.

Greater San Diego Area

 Document and determine patient’s medical device issues according to FDA Guidelines. Diagnose, identify, isolate, analyze patient medical device utilizing department procedures.  Handled Tier I /II, Escalations, Leadership, act as stand-in supervisor, & make proper resolution decisions. Mentor training for new hires managing call flow, database search, and proper documentation. Maintained a on going customer relationship management with Oracle, Salesforce and Agile. 4 years working in an I.T. Medical technical support environment  Troubleshot and guided I.T. depts on IP networking configuration for clinics, hospitals, & school campuses  Provided Network & App support for multiple mobile smart devices: iPhone, various Androids, iPads, iPods, iWatch, Smart Watch. Apple, Samsung Galaxy, LG, Google Pixel, Motorola Nexus Wear Watch  Bluetooth and Wi-Fi wireless for smart device support Provided frontline technical support Supported Endocrinology staff members, within a Hospital, Clinic, and school nurse’s environment for Type 1 diabetic patients.

San Diego Ca

9520 Padgett St, Ste 212 San Diego, CA. Tech Center Specialist Support for H&R Block company and franchise Network infrastructure system Remotely supported issues pertaining to network, software, printers, telecom and Tax products  Diagnose, identify, isolate and analyze H&R Block software development issues. Remotely performed office setup maintenance to workstations and P.O.S. from office back server

San Diego Ca

Onsite support for QualcommI.T. Field Technician (Contracted onsite Support for Qualcomm) Supported Desktop Field Services (DFS) in office setup and Avaya/ Cisco phones systems Provided on the field installation, maintenance and repair hardware, software & other peripherals Performed hardware and software systems support for end users' 300+ workstations and 50+ printers Setup assigned printer workstation network IP configuration  Performed setup installation, maintenance, repair, replaced multiple printers, copiers, and plotters

Valley Center Ca

 Inventoried of all goods shipped through casino managed shipment of all supplies sent and received. Safely operated forklifts, electrical motorized pallet jacks, standing forklift, and other machinery. Supported on going company projects and concert promotional events.

Coleman University-Bachelors Degree in Science Computer Networking, 2010Coleman University-Bachelors Degree in Science Network Security, 2010Coleman College-Associate in Science Computer Networking, 2008

Las Vegas, Nevada Area

Deli sales associate, customer service Prepped salads, sandwiches, deli platters, and cooked fried foods. Sliced deli meats and weighed on price calculated scales

San Marcos Ca

Receiving/ UnloaderReceiving associate, customer service Unloaded and distributed all shipment goods throughout the sales floor  Stocked merchandise throughout the sales floor.

Fort Hood,Tx,Kitzingen,Germany,Fort Gordon,Ga,Fort Benning,Ga

U.S. ARMY, 1st Calvary Division, 1st CAV, Fort Hood, TX Oct 2002 - Jan 2004U.S. ARMY, 1st Infantry Division BIG RED ONE, Kitzingen, Germany DE Sep 2000 - Oct 2002U.S. ARMY, Hometown Recruiter Program, Carlsbad, CA Aug 2000 - Sep 2000U.S. ARMY, Signal Corps, Fort Gordon, GA Mar 2000 - Aug 2000U.S. ARMY, Basic Training, Fort Benning, GA Jan 2000 - Mar 2000Telecommunications Specialist 25U/31U Signal Support Systems Specialist Managed distribution of encryption data, telephone LAN Lines, installation of tactical Mobile PC’s. Provided on field/help desk support for computers, radios, encryption keys, telephones, LANs, video-teleconference & radio-retransmission equipment, PC hardware repair diagnostics, tactical satellites, and encrypted phones & faxes. Acquired Secret Clearance Expertise in radio retransmissions and usage of GPS in coordination with radios & other equipment. Held and maintained a Secret Clearance for 4 years https://www.youtube.com/watch?v=qgnK7b2E8xo https://www.youtube.com/watch?v=J9cHv4YOafM https://www.youtube.com/watch?v=x4XoqxTa2VU

Del Mar Ca

Busperson, Deli-person, Expo Server, Food Server

Del Mar Ca

Janitor

Encinitas Ca

Busboy, Prep Cook, Server

Encinitas Ca

Busboy

Encinitas Ca

Busboy

Bachelors, Network Security

Bachelor'S Degree, Computer Networking

Associates In Science, Computer Networking

Activities and Societies: Pin Ball Machines and Collaborating with Colleagues

Diploma, Panther Football

Activities and Societies: Team Sports Football1996