Melanie Lynn Armstrong Email & Phone Number

Longueuil, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

Business Strategy-Contributes to and leads the team to deliver the business strategy for the store. -Leads overall store earnings by driving top line sales while managing controllable contribution.Customer Engagement-Implements shortage action plan to minimize loss and achieve shrinkage goals. -Coordinates, participates and supports community involvement to drive Brand loyalty and awareness. -Creates a weekly schedule to maximize sales, floor coverage and productivity. -Enters schedules for sales associate through the Personnel Management System. -Builds and leads the strategy to increase traffic through in-store events Daily Operations-Process payroll weekly for over 100 staff.-Supports in presenting a well-organized, neat, clean, sized and replenished sales floor. -Ensures optimal sales floor coverage by reviewing PM and FEBA and taking into account all KPIs-Enforces adherence to all corporate policies as directed by policy and procedure. -Supports the employee file maintenance and audit compliance. -Monitors the store fund to ensure the store has appropriate funds for daily/weekly business needs. -Complies with ordering cycle to ensure that supplies are available. -Manages all store supplies including shipment supplies, fixtures, and office suppliesProduct Handling-Leads promotional planning and execution.-Oversees and directs the execution of markdowns in a timely and accurate manner. -Maintains all shipment related paperwork to meet audit requirements. -Oversees the stock transfers of damaged and defective merchandise, completes re-tickets, charge sends and inventory counts according to Company Guidelines. -Ensures efficient and effective replenishment process.Talent Development-Schedules and execute new employee on boarding-Drives employee engagement by recognizing and rewarding employees for outstanding performance. -Identify qualified external talent to create a network of Sales Associate bench talent.

Montreal, Quebec

- Loss Prevention manager for all Gap and Gap outlet stores in Eastern Canada. Responsible for a total of 30 stores.-Contribute to shortage reduction and internal Investigations -Assist with the implementation of the target store/ shortage reduction program. -Work with store personnel to identify inventory shortage opportunities and recommend solutions. -Identify employee theft and assist with internal investigations-Conducts investigations and interviews for inventory, cash loss, and breach of company policies and procedures. -Proactively monitor controls to identify employee theft. -Review incident reports to ensure compliance to loss prevention standards.-Coordinate and participate in storewide management meetings focused on Loss Prevention training and awareness. -Participate in loss prevention training for the on boarding process of new hires.-Manage loss prevention staffing budget. Work with store management on ensuring operational compliance. -Work with store management on completing operational audits, and ensure that store physical security standards are maintained. -Work with management to ensure safe environment. -Train and Audit compliance to store safety standards

Montreal, Quebec, Canada

Business Strategy-Contributes to and leads the team to deliver the business strategy for the store. -Leads overall store earnings by driving top line sales while managing controllable contribution.Customer Engagement-Implements shortage action plan to minimize loss and achieve shrinkage goals. -Coordinates, participates and supports community involvement to drive Brand loyalty and awareness. -Creates a weekly schedule to maximize sales, floor coverage and productivity. -Enters schedules for sales associate through the Personnel Management System. -Builds and leads the strategy to increase traffic through in-store events Daily Operations-Supports in presenting a well-organized, neat, clean, sized and replenished sales floor. -Ensures optimal sales floor coverage by reviewing PM and FEBA and taking into account all KPIs-Enforces adherence to all corporate policies as directed by policy and procedure. -Supports the employee file maintenance and audit compliance. -Monitors the store fund to ensure the store has appropriate funds for daily/weekly business needs. -Complies with ordering cycle to ensure that supplies are available. -Manages all store supplies including shipment supplies, fixtures, and office suppliesProduct Handling-Leads promotional planning and execution.-Oversees and directs the execution of markdowns in a timely and accurate manner. -Maintains all shipment related paperwork to meet audit requirements. -Oversees the stock transfers of damaged and defective merchandise, completes re-tickets, charge sends and inventory counts according to Company Guidelines. -Ensures efficient and effective replenishment process.Talent Development-Schedules and execute new employee on boarding-Drives employee engagement by recognizing and rewarding employees for outstanding performance. -Identify qualified external talent to create a network of Sales Associate bench talent.

Montreal, Canada Area

Business Strategy-Executes the business strategy for the store. -Supports the team to achieve overall store earnings by driving top line sales while managing controllable contribution.Customer Engagement-Acts as the leader on duty regularly and consistently models the brand service standard and sub-brand selling behaviors. -Analyzes and utilizes Leader on Duty Tracking Sheet to optimize each hour of business. -Maintains company standard of neat, clean and organized sales floor, cash wrap and fitting room areas ensuring store environment is safe for employees and customers. -Drives brand loyalty by representing an exceptional customer store experience by assessing interactions on the sales floor and in the fitting room. -Tracks sales associate productivity and ensures that the team is achieving company standards. -Motivates and inspires the team through focused and actionable goals. -Executes shortage action plan to minimize loss and achieve shrinkage goals.Daily Operations-Ensures optimal sales floor coverage by reviewing Personnel Management and Forecast Edit, taking into account kpi trends using hourly reads to maximize business opportunities.-Enforces adherence to all corporate policies as directed by policy and procedure.Talent Development-Provides on-the-job-training to all employees on company initiatives and standards to ensure that everyone fully understands company direction. -Creates and implements training and development plans for sales associates. -Communicates feedback to sales associates regarding performance. -Supports the annual review process for sales associates.-Drives employee engagement by recognizing and rewarding employees for outstanding performance.

Montreal, Quebec, Canada

Expert:- Provide an amazing, personalized shopping experience to each and every customer. Develop solutions based on customers specific needs.- Lead by example by being passionate about the Apple Brand. Get clients loyalty and excitement about current and future Apple products. Lead new product launches.- Responsible for training new and senior employees on product knowledge as well as selling behaviors. Responsible to motivate employees to attain company goals and personal goals. Responsible to communicate solutions for all store and product issues.Genius Administrator:- Manage a group of 50 computer technicians. Responsible for creating schedule for over 50 employees and assigning tasks to each employee.- Ensure enough service to customers by assigning appointments and follow up on customer computer repairs. Find solutions to customer issues or concerns.- Responsible to order supplies for computer repairs. Manage supply and part orders on a daily basis for accuracy, loss prevention and stock availabilities for customers. Assign supplies and parts to all customer repairs.- Lead inventory counts.

Laval, Quebec, Canada

- Responsible of opening and closing cash registers. Manage money orders to ensure enough funds are in store.- Ensure store stock levels by following up on replenishment procedures.- Lead shipment receiving and store markdowns.- Responsible for visual merchandising and promotional signage

Certificate, Human Resources Management

Dec, Social Sciences