Marni Priffer Email & Phone Number

Toronto, Ontario, Canada

Principal Trainer for ClinDoc and Stork

General Campus

Family Maternity Centre Nurse

• Graduated with Honours (Dean's List)• Participated in the Guatemala Health Mission listed under projects• Consolidation in Labour & Birth Unit at St. Michael’s Hospital• Surgical Unit at St. Joseph’s Health Centre• Medicine/Acute Care at The Scarborough Hospital General Campus• Community Health at Silver Springs Public School• Rehabilitation at Trillium Hospital Queensway• Mental Health at The Scarborough Hospital Grace Campus• Maternity/Family Care at The Scarborough Hospital General Campus• Health Promotion Presentation on Poison Control at Elmbank Jr Middle Academy• Long Term Care at Bayview Extendicare• Health Promotion Presentation on Self-Esteem at Elms Jr Middle School

Markham, Ontario

• Recovered over $1M worth of billing errors annually• Reconciliation of costs from vendors including investigating variances, ensuring correct allocation to various accounts• Negotiate and dispute discrepancies with vendors, account teams and internal teams• Prepare, present and analyse Monthly Operation Reports• Create various customized reports for customers as requested

Markham, Ontario

• Tracked costs for multiple customers to ensure that they were within target• Ensured vendors fulfilled their required contracted service levels, managed responsiveness to customer requirements• Created and presented Monthly Operation Reports (labour and non-labour costs) to customers and assisted in managing any over expenditures

Markham, Ontario

• Project Manager for several successful telephony migration projects. Completed on time, on budget, with many accolades• Created a new invoicing process, the monthly invoice, tracked costs and submitted disputes, if necessary• Processed all orders to the vendors for circuits

Markham, Ontario

• The change agent that transitioned a negative to a positive annual revenue stream• Created and implemented new processes for installation of cross border (international) data circuits• Tracked and ensured costs were allocated to the correct customers• Managed customer and vendor expectations on circuit orders• Ensured costs were recovered through either an invoice to the customer or an InterCompany Agreement

Markham, Ontario

• Provided remote technical support for the hardware components of ThinkPads, PCs and Servers for Business Partners• Educated Business Partners on hardware upgrades and repairs

Markham, Ontario

• Provided technical information to customers/resellers wanting to purchase Compaq products (ProLiant servers, AlphaServers, workstations, desktops, etc.) and Compaq services (CarePaqs, Software Support CDs, Quick Restores, etc.)• Recommended solutions and configurations based on requirements• Provided full quotations including part numbers and pricing• Awarded “Award of Excellence”• Created, published and distributed a newsletter called “CRMConnect”

Toronto, Canada Area

• Managed and supported a 250 node network, consisting of seven IntraNetware 4.11 and three Netware servers• Configured and supported PC clients consisting of DOS/Windows 3.x and Windows 95• Performed hardware and software upgrades to all supported systems• Primary support for all supported software products eg. Form’l’Ware, Summation, Corel WordPerfect Suite

Toronto, Canada Area

• Performed network administration on a daily basis to a 500 node LAN• Created, published and distributed a monthly newsletter called “TechKnows”• Created graphical login screens on a daily basis• Trained over 500 people on supported software in the law firm eg. WordPerfect, Form’l’Ware, DTE, directory structures• Created in-house manuals for various software packages• Designed presentations for potential clients and in-house seminars

Bachelor Of Nursing, Registered Nursing/Registered Nurse

Bachelor Of Science (B.Sc.), Biochemistry