Marni Priffer Email & Phone Number

Toronto, Ontario, Canada

Principal Trainer for ClinDoc and Stork

General Campus

Family Maternity Centre Nurse

• Graduated with Honours (Dean's List)
• Participated in the Guatemala Health Mission listed under projects
• Consolidation in Labour & Birth Unit at St. Michael’s Hospital
• Surgical Unit at St. Joseph’s Health Centre
• Medicine/Acute Care at The Scarborough Hospital General Campus
• Community Health at Silver Springs Public School

Markham, Ontario

• Recovered over $1M worth of billing errors annually
• Reconciliation of costs from vendors including investigating variances, ensuring correct allocation to various accounts
• Negotiate and dispute discrepancies with vendors, account teams and internal teams
• Prepare, present and analyse Monthly Operation Reports
• Create various customized reports for customers as requested

Markham, Ontario

• Tracked costs for multiple customers to ensure that they were within target
• Ensured vendors fulfilled their required contracted service levels, managed responsiveness to customer requirements
• Created and presented Monthly Operation Reports (labour and non-labour costs) to customers and assisted in managing any over expenditures

Markham, Ontario

• Project Manager for several successful telephony migration projects. Completed on time, on budget, with many accolades
• Created a new invoicing process, the monthly invoice, tracked costs and submitted disputes, if necessary
• Processed all orders to the vendors for circuits

Markham, Ontario

• The change agent that transitioned a negative to a positive annual revenue stream
• Created and implemented new processes for installation of cross border (international) data circuits
• Tracked and ensured costs were allocated to the correct customers
• Managed customer and vendor expectations on circuit orders
• Ensured costs were recovered through either an invoice to the customer or an InterCompany Agreement

Markham, Ontario

• Provided remote technical support for the hardware components of ThinkPads, PCs and Servers for Business Partners
• Educated Business Partners on hardware upgrades and repairs

Markham, Ontario

• Provided technical information to customers/resellers wanting to purchase Compaq products (ProLiant servers, AlphaServers, workstations, desktops, etc.) and Compaq services (CarePaqs, Software Support CDs, Quick.
• Recommended solutions and configurations based on requirements
• Provided full quotations including part numbers and pricing
• Awarded “Award of Excellence”
• Created, published and distributed a newsletter called “CRMConnect”

Toronto, Canada Area

• Managed and supported a 250 node network, consisting of seven IntraNetware 4.11 and three Netware servers
• Configured and supported PC clients consisting of DOS/Windows 3.x and Windows 95
• Performed hardware and software upgrades to all supported systems
• Primary support for all supported software products eg. Form’l’Ware, Summation, Corel WordPerfect Suite

Toronto, Canada Area

• Performed network administration on a daily basis to a 500 node LAN
• Created, published and distributed a monthly newsletter called “TechKnows”
• Created graphical login screens on a daily basis
• Trained over 500 people on supported software in the law firm eg. WordPerfect, Form’l’Ware, DTE, directory structures
• Created in-house manuals for various software packages
• Designed presentations for potential clients and in-house seminars

Bachelor Of Nursing, Registered Nursing/Registered Nurse

Bachelor Of Science (B.Sc.), Biochemistry