Marnie-Adele Shaw

Marnie-Adele Shaw Email and Phone Number

Customer Service Specialist at * @ Gather Capture
brighton, brighton and hove, united kingdom
Marnie-Adele Shaw's Location
Greater Brighton and Hove Area, United Kingdom
About Marnie-Adele Shaw

I am currently looking for a role that allows me to extend un-paralleled customer service.I have experience of technical and regulatory environments and have a way of explaining complex information that allows absorption and understanding at all levels. I enjoying supporting those around me so they have the opportunity to excel. I enjoy working as part of a truly client focused team, but relish those moments where I can shine as an individual.

Marnie-Adele Shaw's Current Company Details
Gather Capture

Gather Capture

View
Customer Service Specialist at *
brighton, brighton and hove, united kingdom
Website:
gathercapture.com
Employees:
12
Marnie-Adele Shaw Work Experience Details
  • *
    Customer Service Specialist
    * Feb 2019 - Present
    Brighton, United Kingdom
  • Gather Capture
    Account Manager
    Gather Capture Nov 2018 - Present
    Brighton, United Kingdom
    View
  • American Express C.E.N
    Customer Care Professional
    American Express C.E.N May 2016 - May 2017
    Delivery of Exceptional Relationship Care Returning to American Express after accepting redundancy, My focus was to support enquires from across the all business units and to support all clients including the highest net-worth individuals. With many years of experience with the products, servicing platforms and internal procedures, I was able to continue to educate my colleagues towards the best practices required. During my entire tenure at American Express I maintained a 100% compliance score - My clients information is as important as my own!
  • American Express
    Customer Engagement
    American Express 2008 - 2015
    Objection handle cancellation requests received verbally or via email/written correspondanceAllocate and manage cancellation requests for Ultra High Net Worth clients using benefit re-enforcement and creative re-alignment in order to retain billed businessProduct & systems specialist providing training and technical support as requiredAd-Hoc project support incluing: process mapping & re-engineering, website creation & management, training provision

Marnie-Adele Shaw Skills

Customer Service Financial Services Training Customer Retention Management Credit Cards Business Relationship Management Business Process Improvement Business Process Mapping Soft Skills Training On The Job Training Conflict Resolution Long Term Customer Relationships Travel Planning Logistic Support Relationship Management Microsoft Office Customer Relationship Management Business Strategy

Marnie-Adele Shaw Education Details

  • St. Vincent Sixth Form
    St. Vincent Sixth Form
    Social Care
  • Bay House Secondary School
    Bay House Secondary School
    Gcse

Frequently Asked Questions about Marnie-Adele Shaw

What company does Marnie-Adele Shaw work for?

Marnie-Adele Shaw works for Gather Capture

What is Marnie-Adele Shaw's role at the current company?

Marnie-Adele Shaw's current role is Customer Service Specialist at *.

What schools did Marnie-Adele Shaw attend?

Marnie-Adele Shaw attended St. Vincent Sixth Form, Bay House Secondary School.

What are some of Marnie-Adele Shaw's interests?

Marnie-Adele Shaw has interest in Social Services, Children, Education, Environment, Science And Technology.

What skills is Marnie-Adele Shaw known for?

Marnie-Adele Shaw has skills like Customer Service, Financial Services, Training, Customer Retention, Management, Credit Cards, Business Relationship Management, Business Process Improvement, Business Process Mapping, Soft Skills Training, On The Job Training, Conflict Resolution.

Who are Marnie-Adele Shaw's colleagues?

Marnie-Adele Shaw's colleagues are Nidhi Patel.

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