Voice Of Customer Program Manager
Current
Feb 2024 - Present
AeroLeads people directory · profile
Marnie Mccall Email & Phone Number
Voice of Customer Program Manager
at
TextNow
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Voice of Customer Program Manager
Location
Canada
Company size
Who is Marnie Mccall? Overview
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Quick answer
Marnie Mccall is listed as Voice of Customer Program Manager at TextNow, a with 131 employees, based in Canada. AeroLeads shows a matched LinkedIn profile for Marnie Mccall.
Marnie Mccall previously worked as Senior Manager, Client Enablement & Analytics at Q4 and Senior Manager, Client Activation at Q4. Marnie Mccall holds Bachelor Of Arts (B.A.), Psychology from University Of Ottawa.
Company email context
Email format at TextNow
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TextNow
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Profile bio
About Marnie Mccall
With over a decade of B2B SaaS experience, I am passionate about helping clients achieve their goals. My journey has included multiple promotions showcasing my curiosity and eagerness to develop. I provide data-driven insights and strategic guidance to ensure client satisfaction and retention. I’ve grown a team from 9 to 30+ people over 2 years, responsible for client onboarding and engagement of web products. My background in psychology and web development, along with recent strategy and operations coursework, fuels my passion for learning, teamwork, diversity, and innovation.
Current workplace
Marnie Mccall's current company
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Textnow
9 roles
Marnie Mccall work experience
A career timeline built from the work history available for this profile.
Senior Manager, Client Enablement & Analytics
Led the design and measurement of global customer enablement programs. Delivered actionable recommendations to enhance the customer journey and program effectiveness. Analyzed client data to provide predictive insights, inform strategic decisions, and improve overall customer understanding.
Apr 2022 - Oct 2023
Senior Manager, Client Activation
Ensured an exceptional client experience during the activation phase for all products and from all acquisition channels, including organic, inorganic, and strategic partnerships. Oversaw client onboarding and engagement, managed revenue backlog and improved optimization and service delivery at scale.
Oct 2021 - Apr 2022
Manager, Client Activation
Led a growing group of 9+ Implementation Managers, Specialists and Coordinators responsible for delivering a high volume of web projects on the proprietary platform. Developed, motivated, and grew the team while being a key conduit to the client operations leadership group.
Jan 2020 - Oct 2021
Senior Implementation Manager
Trained new and existing implementation team members and was the first level of issue escalation. Created new processes to improve project delivery. Provided consultation to sales and client success team to advise prospects and clients.
Sep 2018 - Jan 2020
Implementation Manager
Directed and managed project development from beginning to end. Identified and managed project dependencies and critical paths, planned and scheduled project timelines, tracked project deliverables, and developed and delivered progress reports, proposals, requirements documentation and presentations. Modified HTML and CSS in websites to update content and design elements. Resolved issues and conflicts within the project team while proactively managing changes in project scope for clients.
Jan 2016 - Sep 2018
Senior Client Success Manager
Assisted in process ideation and training of new and existing client success team members and was the first level of issue escalation. Proactively assisted in managing vendor relations. Collaboratively worked with other teams to demonstrate and advise clients during the sales, implementation, and post-launch stages of a client’s trajectory within the company.
Oct 2015 - Jan 2016
Client Success Manager
Acted as the Client's primary point of contact and focused on proactive relationship building and management of 40+ mid to high-touch clients, many of which were Fortune 500 companies. Provided first-level, hands-on support, issue resolution, product training, and best practice advice on IR websites. Managed and coordinated webcasting and conference calling for client events.
Oct 2014 - Oct 2015
Partner Manager
Built relationships with commercial partners featuring on the Groupon platform. Responsible for nurturing and growing existing merchant relationships. Provided support to reach the merchant's desired outcomes and maximize satisfaction, engagement, retention, and profit.
Feb 2012 - Apr 2013
Team & coworkers
Colleagues at TextNow
Other employees you can reach at textnow.com. View company contacts for 131 employees →
SD
Sam Dunley
Colleague at TextnowOakville, Ontario, Canada
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ΖA
Ζiаd A.
Colleague at TextnowKitchener, Ontario, Canada
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AI
Adil Iqbal
Colleague at TextnowBrantford, Ontario, Canada
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MH
Mustafa H.
Colleague at TextnowCupertino, California, United States
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RZ
Rahib Zaidi
Colleague at TextnowVancouver, British Columbia, Canada
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CB
Craig Baumgarten
Colleague at TextnowCoppell, Texas, United States
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DM
Derek Ma
Colleague at TextnowGreater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
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X(
Xiaotong (Constance) Lin
Colleague at TextnowCanada
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AW
Amber Wareham
Colleague at TextnowVictoria, British Columbia, Canada
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ام
امیر مهدی مقدمی
Colleague at TextnowParis, Île-De-France, France
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Sam Dunley
Colleague at TextnowOakville, Ontario, Canada
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ΖA
Ζiаd A.
Colleague at TextnowKitchener, Ontario, Canada
View →
AI
Adil Iqbal
Colleague at TextnowBrantford, Ontario, Canada
View →
MH
Mustafa H.
Colleague at TextnowCupertino, California, United States
View →
RZ
Rahib Zaidi
Colleague at TextnowVancouver, British Columbia, Canada
View →
CB
Craig Baumgarten
Colleague at TextnowCoppell, Texas, United States
View →
DM
Derek Ma
Colleague at TextnowGreater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
View →
X(
Xiaotong (Constance) Lin
Colleague at TextnowCanada
View →
AW
Amber Wareham
Colleague at TextnowVictoria, British Columbia, Canada
View →
ام
امیر مهدی مقدمی
Colleague at TextnowParis, Île-De-France, France
View →
4 education records
Marnie Mccall education
Bachelor Of Arts (B.A.), Psychology
Intro To Web Development
Primal Health Coach
Education record
FAQ
Frequently asked questions about Marnie Mccall
Quick answers generated from the profile data available on this page.
What company does Marnie Mccall work for?
Marnie Mccall works for TextNow.
What is Marnie Mccall's role at TextNow?
Marnie Mccall is listed as Voice of Customer Program Manager at TextNow.
Where is Marnie Mccall based?
Marnie Mccall is based in Canada while working with TextNow.
What companies has Marnie Mccall worked for?
Marnie Mccall has worked for Textnow, Q4, Q4 Web Systems, Q4 Inc., and Groupon.
Who are Marnie Mccall's colleagues at TextNow?
Marnie Mccall's colleagues at TextNow include Sam Dunley, Ζiаd A., Adil Iqbal, Mustafa H., and Rahib Zaidi.
How can I contact Marnie Mccall?
You can use AeroLeads to view verified contact signals for Marnie Mccall at TextNow, including work email, phone, and LinkedIn data when available.
What schools did Marnie Mccall attend?
Marnie Mccall holds Bachelor Of Arts (B.A.), Psychology from University Of Ottawa.
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