Senior Consultant – Designing, Defining and Implementing a Service Catalogue Working with the client to design, define and implement a Service Catalogue. The Service Catalogue provides a new digital median for all users to request and track services delivered by IT Service Management via a centralised online portal, ServiceNow. Key Deliverables - Undertaking analysis to understand the client’s specific service offerings.- Documenting and categorising services.- Designing the “Look & Feel” of the Catalogue and front-end Portal.- Undertaking Focus Group sessions with key business teams.- Detailed Requirements Gathering for service offerings.- Working with key vendors to configure the tool. - Undertaking a Catalogue Pilot. - Enterprise-wide roll-out to >3000 users. Senior Consultant - Creating Predictable Infrastructure DeliveryLeading the design and implementation of an Infrastructure Engagement Process to address challenges in engaging and getting infrastructure work initiated and delivered with their key external infrastructure vendors. Key Deliverables - Undertaking analysis to understand the client’s specific issues and identify bottlenecks.- Providing a detailed report and proposing initiatives to meet the client’s needs.- Defining, configuring and implementing initiatives, including liaison with the client’s key external vendors. - Implementing a governance process that focuses on reporting processes and embedding consistent operating rhythms to further enable predictable infrastructure delivery.

Delivery Lead role within the Infrastructure Project Delivery Services team. - Management of all program requirements - scope, schedule, cost and change control. - Leadership of weekly execution status reporting forum with a large team of Delivery Managers, Portfolio Managers, multiple vendors and senior management.- Program governance reporting for senior management, reporting against key achievements, issues, status, scope, schedule, change, resources and cost.- Identification and management of issues and escalations.- Identification and analysis of pain points across the delivery life-cycle and process improvement to address these. - Working with external vendors on a daily basis to manage delivery status, issues and escalations.- Analysis of trends in the delivery life-cycle and vendor performance. - Resource planning and forecasting against overall program demand.- Establishment and implementation of PMO processes, including status reporting, change control, risk and issue reporting and dependency management.

Delivery Lead role within the Infrastructure Transformation Program. Key Achievements: - Overall coordination of requirements workshops with key business stakeholders to determine initial program scope - Establishment of project frameworks and processes including governance reporting, change control and project level reporting. - Data gathering from a large number of business units to determine overall program scope- Production and ongoing management of overall program tracking database to track the scope and treatment of 1200 business applications.- Preparation of governance reporting across multiple portfolios and streams to senior management and key stakeholders across the business.- Establishing and maintaining processes and standards for reporting and change control across the program.- Chairing the weekly Change Control and Key Decisions Forum.- Identifying and addressing any discrepancies, gaps or conflicts across the program.- Leading a team of six analysts with responsibility for disseminating information outcomes from weekly Project Management reporting forums and Change Control Forums. - Mentoring and leading program PM's and Project Analysts in Change Control and Reporting.

Programme Analyst role in the Human Resources Transformation Programme. Key Achievements- Experience in developing a Strategic Programmes framework to monitor a large portfolio of work - Experience in developing a Programme and Project Management framework which details end-to-end management and work flow to ensure consistent and robust reporting to a standard set of business rules - Creation of a Stakeholder Matrix following analysis of impacted business areas - Analysis, tracking and reporting on organisation wide initiatives and projects in order to prioritise and identify interdependencies and benefit overlap - Creation of Project Governance Groups and Terms of Reference - Development of a detailed Programme schedule- Development of the Programme Initiation Documents (PID)- Development of all Programme processes in the areas of Risks, Issues and Interdependencies- Creation of a Programme financial tracking tool - Development of a Benefits Management Process and tracking tool- Business Analysis of in-scope functions within impacted business areas- Detailed reporting of current state analysis and the provision of recommendation papers for potential projectsResponsibilities: - Coordination of reporting for all project work streams - Tracking of project milestones to an agreed baseline target - Benefits analysis and management- Tracking and reporting of Programme and Project level benefits - Stakeholder management - Creation and distribution of governance material- Consolidation and detailed analysis of reports, resulting in reporting to senior management against baselined schedule and Project Management Plans - Management of Change Control process - Liaison with key stakeholders to ensure integration between projects, work streams and BAU functions - Management of programme level risks and issues and the subsequent reporting of these- Resource planning, including contract management and analysis of resource planning against budget

Programme Analyst role within the Financial Customer Management Group.Key Achievements:- Development of Programme artefacts and the establishment of a project management framework - Creation of business analysis documentation resulting from Detailed Design workshopsResponsibilities: - Updating of programme and project plans and work stream milestones- Weekly programme reporting- Financial management including processing, tracking and reporting of finances- Capturing and analysing real-time and cost of resources- Development of a Programme level Change Management Plan- Maintenance of programme registers: Change Register, Risks & Issues, Action Items- Communication with key stakeholders, both internally and with external vendor - Development of programme communications, including updates for FCM wide newsletters- Coordination of monthly Steering Committee meetings- Reporting to the Steering Committee on Risks, Issues & Finances- High level support to the Programme Director and Project Managers- On boarding of new staff and induction processes- Coordination of travel for Project Managers and external vendors

Programme Analyst role within Infrastructure Delivery. Key Achievements- Project Management of the Fleet Management Review - Coordination of Registrations of Interest (ROI)- Creation of ROI documentation including requirements documentation, internal evaluation process and evaluation matrix - Project Management of the IT Group Timesheeting Project - Creation and maintenance of the Project Plan, HR Plan and Project Roll-out Plan- Creation of user guides and manuals and leading the subsequent training sessions with staffResponsibilities:- Project Planning and maintenance of project plans- Weekly & Monthly Project Highlight Reporting, including milestone and timeframe reporting- Building and maintaining relationships with the Programme Manager, Project Managers and external stakeholders - First-hand support to staff during roll-out of Projects- High level support to the Programme Manager and Project Managers- Assisting in the development and maintenance of guidelines, procedures and standards- Co-ordination of the programme & project level risk management, issues and change- Preparation of reports to the Board, including monthly financial variance reporting- All coordination and minute-taking of Board Meetings- Managing and storing programme and project documentation- Organisation of high-level requirements workshops- Monitoring of project expenditure, including processing invoices and tracking finances to budget - Managing Programme HR including the organisation of contracts

Service Analyst role within Community Probation Service, Head Office. Key Achievements - Business Planning - coordinating and analysing all information required of Probation and Offender Services (POS) to negotiate the Statement of Intent (SOI) and Annual Report - Formal Reporting - Quarterly Reporting for Probation & Offender Services (POS) to the Minister Responsibilities - Preparing draft proposals for the SOI, and leading/supporting negotiations with other groups within the department- Liaising with relevant key contacts and key stakeholders (head office and regional teams) to provide all national returns, including high quality variance explanations, to the appropriate corporate group(s) within the required timeframes- Coordinating and analysing all information required to produce the Departments Annual Report, including key milestones- Reviewing all drafts of the Annual Report and leading/supporting negotiations with other groups within the Department- Preparing/supporting the preparation of Annual Reports within POS (Community Probation Services, Psychological Services, Intervention Services and other head office teams)- Policy Input - Acting as a central point for all requests for POS input into policy or other significant operational proposals with a potential impact on POS. Includes distribution of proposals within POS, collation and analysis of responses, and preparation of draft replies