Marni Roberts Email & Phone Number

Worked remotely and managed high profile enterprise clients through all aspects of implementation of CDK software, new store acquisitions, and infrastructure projects. Served as main point of contact for all new installs and projects. Completed high volume of client acquisition projects and guided projects from contract, project scoping, budgeting, resource allocation, planning, execution, and lessons learned through transition to support.• Executed 18-month data migration project for 2nd largest Enterprise client with stakeholders at all levels, improving failover plan and increasing daily transaction speed. • Increased client base via highest number of acquisition projects in company, including 90+ acquisitions in 5 years and 60 in last 12 months.• Earned 2014 Summit Award by consistently going above and beyond client expectations.• Provided direction and oversight to multi-faceted strategic and implementation teams and liaised with internal teams, finding alignment and streamlining processes.• Oversaw and counseled new and add-on business and upscaling projects, simplifying add-on install process and facilitating better support, faster install model, and minimizing support issues.• Led multi-disciplinary internal teams and collaborated with customer senior management on project reviews, deliverables and escalations, perfecting support handoffs, utilizing lessons learned, and building best practices for future projects.

Delivered project and process management to various sales operations and sales related projects. Solely managed launch of Product Guide involving complete overhaul of addenda and contract process. Acted as lead project manager for software management at National Automobile Dealers Association (NADA) Tradeshow and managed extended matrix team 50+ people.• Governed sales integration for Cobalt Acquisition, integrating sales team and processes from acquisition into current model.• Managed event logistics for large and small-scale internal sales meetings, conveying cost savings while staying under budget.• Organized redesign of ADP Executive Solution Center, maximizing client visit requests and growing volume sales. • Drove competitive analysis for 60+ site visits and 1K data points, supplying increased intelligence for sales representatives.• Created and maintained ‘Women in Sales Leadership’ program including education planning, conference planning, event logistics and mentor program logistics, growing volume of women in sales and and earning recognition of contributions and education.• Oversaw design and creation of DOS Playbook and ARM Handbook, generating best practices resource and easier onboarding.• Headed project for web demonstration program, process, and website, reducing travel costs for onsite demonstrations.• Created and launched Sales Enablement Website, forming single information source for product documentation.

Offered event management leadership and strategic support for all client facing tradeshows and advisory board meetings. Provided leadership for coordination of $3M budget and 50+ tradeshows and strategic client events. Built and sustained relationships with all tradeshow vendors and tradeshow associations.• Coordinated participation at tradeshows including pre- and onsite logistics for multiple lead generating booths, negotiated and contracted hotels for off-site VIP program, gaining 150+ leads and remaining under budget $30k+.• Instituted consolidated premium purchasing program, realizing $50K+ in first-year savings.• Initiated global event tracking program allowing remote sales and R&D to keep up to date on current client facing events and track relevant leads.• Renegotiated contracts with vendors, uncovering cost savings.

Project managed all aspects of presentation projects for in-field demonstration personnel, which included reviewing, establishing, and administering technical and logistical processes and procedures to successfully demonstrate proprietary software. • Responsible for software and hardware support for Marketing Sales Representatives and in-house solution centerProvide operational, technical and strategic support to a sales support population of 30+ Marketing Sales Representatives. Perform all aspects of support including technical direction, product training, and application QA. • Responsible for managing all sales demonstration systems, including hardware and software application updates, data management, support issues and integration of multiple systems• Maintained relationships and resources with R&D, Product Marketing, Marketing, Sales, Client Support and Training• Managed roll-out of Sales Premier Dealer Program and Demo Toolbox which increased sales productivity including 10 qualified leads from one 60 minute webinar• Performed as Lead Project Manager for Software and Training for NADA Tradeshow and managed direct team of 14 and extended team of over 50 people• Trained and mentored direct reports new to Sales Operations• Created and presented software presentations for prospective clients in VIP setting• Deployed technology to 50 remote servers for client demonstrations• Created and maintained Unix based Reality software data for demonstration system• Appointed Technical Lead for the team responsible for all hardware and software for all trade shows, including National Auto Dealers Association• Acted as substitute corporate trainer for in-house associate and client training• Worked with product management in quality assurance testing and defect tracking• Supported in-house technology solution center for sales demonstrations

Hoffman Estates Il

• Responsible for troubleshooting Unix based accounting, payroll, finance & insurance, and vehicle management software using Clarify tracking system• Experienced in multi-tasking, project planning and conflict resolution• Implemented training courses for new recruits — expediting productivity• Traveled to client sites to provide training and field service visits• Consistently the highest volume call taker within nationwide call center (i.e. average of 600 calls per month)• Able to identify critical clients and situations and come up with satisfying resolutions for all parties involved