Marcin Nowak Email & Phone Number

New York City Metropolitan Area

Managing and supporting number of internal and customer facing systems.Administration of mainly Azure hosted infrastructure, Dev Ops, Office 365 as well as clients on site Windows Active Directory based infrastructure.Major technology elements:DevOps, Source Control, SQL Databases, SSRS, PowerBi (cloud and on-site), Virtual Machines, Virtual Networks, Azure VPN, Azure Network Storage, IOT Hub, App Services, Logic apps, Bastion, Kubernetes, Docker, Cypress Automation, Black Duck, ZendDesk, ArcGIS, QGiS, Lucid Charts, SharePoint (online and on-site).

Brooklyn, Ny

I was involved in creating service level agreement and KPI to define service standards and evaluate performance against specific business objectives. I managed entire functions of IT, Software Development, and GIS departments. Some of my day-to-day responsibilities are: Negotiated with vendor volume pricing to get the best quality at a lower price. Cultivated strong relationships with partners to accomplish a successful program/project. Supervised resolution teams to identify and resolve team conflicts. Served as scrum-master for internal software development teams, focusing on optimizing performance. Generated audit standards for auditors to lead audits on companies' financial records and bank systems.Some of my key highlights are: Implemented ZenDesk based help desk ticketing system. Applied SharePoint online based intranet system. Devised systems for Phishing penetration testing, combining with cybersecurity and HR-related educational system. Deployed Verizon Connect fleet management system, Skype for Business, and Microsoft Teams based network of interlinked conference rooms. Replaced VOIP legacy phone systems for cloud-based video and voice systems. Formulated IT and related system usage, disaster recovery, and incident response teams/policies. Utilized API systems ESRI, Azure Maps, NYC Data Portals, GoogleMaps, BingMaps to accomplish different tasks. Built in-house project management system that connected to Dynamics and handled 100k a year volume.

Brooklyn Ny

Appointed as an IT Manager to oversee the IT management process to guarantee that all technology resources utilized properly for providing value for the organization.Some of my day-to-day responsibilities are: Administered budget to control expenses, delivered effective recommendation for making necessary changes in IT infrastructure, and led the third-party IT vendors. Headed an in-house development team, which engaged in building a software product by using an internal company's resources within the company.Some of my key highlights are: Spearheaded project, designing, installing, configuring, and migration infrastructure IT solution to Office 365 with the aim to enhance productivity. Integrated Enginery data warehouse for telecommunication industry and held accountable for the repository of over 10K of CAD drawings. Controlled reporting services by proficiently utilizing Crystal Enterprise, SQL Reporting Services, and Microsoft BI. Operated as system administrator and delivered support in creating secure automated datapayload shipping procedure, while accessing Verizon’s enterprise network.

New York, New York, United States

During this tenure, I directed help desk staff involved in providing data relating to the company, product, and services information to the end-users and customers. I have managed all functions to successfully transform computer network into entire globe.Some of my led contributions are: Installed Citrix server farm and a global network of satellite offices based on the frame-relay network. Oversaw all functions to improve logistic related system integrations process with international customs systems, as well as handled customs of big freight ships.

Greater New York City Area

Monitored and maintained inter-continental fiber links and dispatched technical teams.

Brooklyn, New York

Worked for sales department post-processing sales for accuracy.Developed scrips verifying data for accuracy against existing mainframe based databases.

Katowice Area, Poland

Worked on deployment of first in Poland online point of sale systems. Based on Novel token ring based networks.