- Gather requirements from clients and translate them into technical specifications- Lead implementation of the Qualtrics EX platform from initial kickoff through to project close and handover, including managing the project schedule, client relationships, budget, risks and issues- Onboard and enable clients through multiple communication channels including running in depth training sessions and creating detailed documentation- Continuously adapting and deepen knowledge of the EX product and other emerging technologies- Work with multiple teams within the business and build cross-functional relationships in order to improve client and product experience- Manage multiple clients and projects on an ongoing basis, ensuring to meet all deadlines

- Worked with Global bank to build out their operational resilience program.- Created firm-wide design documents for the operational resilience lifecycle and processes aligned to relevant regulations across multiple jurisdictions.- Part of the IT audit team for financial services organizations within the insurance, asset management, and banking and capital markets industries.- Part of the project team to review external third-party reports for IT general controls and provide reliance for external audit teams.

- Project Support for the Operation Automation and Resiliency team in State Street.- Organized and hosted all team meetings.- Created and maintained project documentation.- Created progress tracking systems.- Earned LEAN practitioner certificate.- Received Performance Excellence Award from the CIO of State Street, EMEA Region

- Shop assistant role involved operating the till, cleaning/tidying to maintain shop appearance and organizing stock- Deli worker role involved preparing and serving hot food and baked goods, cleaning and organizing deli and following food safety procedures- Other duties included creating work schedules for all employees and training in new staff members

- Duties included thoroughly cleaning private hotel and hostel rooms as well as communal areas- Worked as part of a diverse team of various nationalities- Maintained professional and polite demeanor at all times with fellow employees as well as guests- Provided assistance to other staff members and guests where possible