• Requirements gathering, creation of user stories in Rally, backlog prioritization and grooming of 400+ user stories for the pricing scrum team.• Develop, test, implement, and support the S4 environment during Feature Integration Testing (FIT), System Integration Testing (SIT), User Validation Testing (UVT), and Hypercare phases. • Review and approve training materials and guide superusers through the new systems. • Collaborate with IT Security to ensure proper user access in the new environment. • Review Functional Designs with the FAs to ensure the new system specifications are accurate. • Identify dependencies and coordinate with scrum teams to achieve alignment.• Provide feedback in user story sprint demos and feedback sessions.• Present end-product demos to upper management.• Work with appropriate partners when defects arise.

• Input pricing in SAP-ECC for new FERTs for all materials created to be sold in the US, Canada, or exported to the rest of the world through a Canadian port of exit.• Managed remarketing and contract pricing requests and followed up on pricing revisions.• Performed monthly pricing audit reports for US and Canada to comply with SOX regulations.• Ensured that the pricing data flows from SAP-ECC to SAP-S4 and that the data was available to the many departments involved in pricing (Sales Communication, Demand Planning, Customer Service, Sales Finance, etc.)• Coordinated portfolio pricing actions with the international pricing teams, located in Guadalajara (Mexico) and Manila (Philippines) to coordinate pricing effective dates, price lists, and affected materials, minimizing product diversion.• Created and implemented process workflows to support a new FERT creation software.• Troubleshot pricing discrepancies between customers and Hershey pricing lists and providedresolution guidance to the sales and order management teams.

• Analyzed data to identify broad-level and detail discrepancies across information systems (Hana, TradeWinds, GFR, and FLASH) and initiated adjustments to improve data reliability. • Coordinated hundreds of fund transfers between Trade, SG&A, and DME, and input checkbook adjustments in the trade management system.• Managed company-wide employee access to TradeWinds and BOBJ Reporting while adhering to SOX regulations.• Integrated barkTHINS promotional calendar in the Hershey calendar and performed pricing adjustments via off invoices to honor barkTHINS agreements prior to the acquisition.• Identified low-performing customer-specific SKUs and calculated revenue metrics per item, leading to senior management initiatives to reduce hundreds of customer-specific SKUs. • Troubleshot issues in the TradeWinds interface with SAP that prevented off-invoices from appearing in customer orders.• Improved existing Excel models to increase data analysis speed, accuracy, and efficiency.• Managed and distributed the monthly Closing File, monthly Customer P&Ls, and daily SalesFlash to the Finance Department.• Identified risks and opportunities through analyzing sales by customer, season, and segmentand contrasting actual sales against planned sales, previous year sales, and estimated sales.• Supported cross-departmental teams by performing Ad Hoc projects.

• Administered a $28,000,000 marketing budget.• Prepared presentations and led department meetings with Brand Managers and the Directorof Marketing to assess the marketing expense allocation and plan programs.• Performed more than 30 Purchase Order reviews monthly to reconcile the budget, financial authorization forms, and entries in SAP.• Led a cross-functional team with Finance and Accounting to balance budgeted and actual expenses, reducing monthly overspends from $80,000 to less than $1.• Calculated inventory depletion rate for discontinued products from over 225,000 cases to zero.• Analyzed data from market research studies to make strategic recommendations to themarketing team, resulting in a change in product design prior to launch.• Executed, analyzed, and made pre-launch recommendations to Brand Managers, based ondata summaries from Nielsen, to launch 8 new products in 5 cities.• Increased sales of a new product line by 100,000 units and sales of a new specialty productline by 80,000 through the couponing process: Calculated redemption forecasts, created release notices, adjusted the coupon hierarchy, created barcodes, and conciliated coupons.

• Reduced the monthly Days Sales Outstanding to 38 days, 7 days below the healthcare industry average, through cross-functional collaboration to quickly understand the reason of insurance payment denial, resend corrected claims, and collect insurance payments.• Communicated with over 40 clients daily to request payments and set up payment plans.• Resolved up to 60 patient queries and other stakeholder billing queries daily to settle claims.• Performed two-way written translations of Spanish – English documents and acted as an interpreter.• Trained new employees and provided supervision through complex cases. • Protected patients’ HIPAA rights during all communication.