Manish Arora Email & Phone Number

Edison, NJ, US

Mountain View, CA, US

• Solution Design and Integration:
• Guided customers in designing scalable, reliable solutions aligned with their business objectives, incorporating Redis for real-time data processing and AI solutions.
• Advised on deployment of Redis in cloud-native applications across diverse architectures (microservices, event-driven, serverless). Developed strategies for hybrid and multi-cloud environments ensuring high.
• Helped customers implementing Retrieval-Augmented Generation (RAG) architectures for AI and ML applications, including chatbots, Q&A systems, recommendation engines, fraud detection, and personalization. Delivered.
• Drove sales processes through opportunity qualification, POVs/POCs, demos, webinars, and conferences. Built relationships with technical stakeholders, driving product adoption and retention.Partnered cross-functionally.

Mumbai, Maharashtra, IN

• Provided Strategic Sales Support. Custom designed global network interconnection services across service provider segments.
• Achieved revenue targets exceeding $39M in 2019 and $29M in 2020, meeting ACV targets and supporting digital network transformation initiatives.
• Collaborated with customers' architects and developers to design and propose technical solutions that aligned with business and technical requirements.
• Supported product team in lifecycle management and led critical RFI/RFP responses.Key Achievements:
• Revenue (2019 - $39M / 107%, 2020 - $29M / 109%) and ACV targets (2019 - $4M / 80%, 2020 - $0.6M / 32%,) for Service Providers – Americas
• Led RFI and RFPs for digital network transformation initiatives for Service Providers. Near win – shortlisted (2/12) by a major satellite communication provider for consolidation of their legacy WAN terrestrial network.

Mumbai, Maharashtra, IN

• Led engineering team (team size: 6) to design, develop, and manage real / near-real / non-real time OSS applications (Number Portability, Least Cost Routing, Voice Fraud and SMS exchange) supporting Global Voice and.
• Responsible for creating and designing product roadmaps for all levels of projects.
• Responsible for technical and architectural design documents and diagrams.
• Provided technical leadership by providing analysis, solutions, costs, designs, setting best practices, code reviews, for product delivery
• Responsible for performance tuning and troubleshooting production issues, automated regression testing, manual intervention, and production deployments.
• Managed requirement gathering, business and technical risk mitigation, architectural design, team leadership, coaching, development of complex proofs-of-concept for functional and non-functional requirements and.

Mumbai, Maharashtra, IN

• Architected, designed, and developed Real Time (business critical) network applications serving #1 Wholesale Voice and SMS Service Provider. Worked closely with the development team to ensure wholesale service.
• Led the development, documentation, training, communication and project management of new wholesale products and product changes. Interfaced with the user community to answer queries about the routing systems & assist.
• Designed applications using APIs, Data models, PL/SQL stored procedures, Tomcat, Java, C/C++, PHP, Shell Scripts, etc.
• Designed application using microservices, REST APIs, Data models, PL/SQL stored procedures, Tomcat, Java, C/C++, PHP, Shell Scripts, etc.
• Inventor of two US Patents.

Princeton, NJ, US

• Led engineering team (team size: 20) to design, develop and launch network monitoring product suite. Took it from a proof of concept to a fully functional product in record time.
• Interfaced with internal / external stakeholders from cross-functional areas. Showcased technical solution, interfaced with customers.
• Responsible for motivating, providing guidance and in retaining top talent.
• Led a highly skilled team of engineers (20), to build network sniffing product using REST APIs, Java/J2EE, C/C++.
• Demonstrated capabilities to system/sales engineers; and also worked closely with the sales engineers and marketing team, while they demonstrated product’s capabilities to the end customer.
• Showcased technical solutions to prospective clients and conferences.

Betzdorf, Luxembourg, LU

Responsible to develop & maintain client and server side application, using C, Java AWT, perl, shell and python scripts. This required in-depth knowledge of accessing/processing large amount of satellite data. On daily basis dealt with issues related low latency, security, and application stability.

Basking Ridge, NJ, US

Responsible to develop a mobile handset application using BREW and Android platform, including building/maintaining shell and Perl scripting. On daily basis dealt with issues related low latency, security, and application stability.

Bridgewater, New Jersey, US

Responsible for developing and supporting a “real time rating billing engine”, used by service providers like Verizon, AT&T, Idea, TTLS, etc. to create billing solutions for their end consumers. It uses C/C++, IPC (Shared Memory, semaphore) and multithreading programming on UNIX. On daily basis dealt with issues related to concurrency, and low latency..

Richardson, Texas, US

Responsible for designing, developing, and testing a real-time authentication server and in developing IMS/SIP network components; and for developing multi-tier pre-paid and post-paid charging application for bridging IMS and non-IMS networks, using C/C++ on Sun Solaris 10. And also in developing data applications for Mobile networks such as IMS/non-IMS.

Chicago, Illinois, US

Planned, organized and led development for multi-tier data application for handsets deployed using CDMA 1X, EVDO network using C/C++ on Real Time Operating System (RTOS). Ported Push To Talk application from 2.5 G to 3G handset, using BREW interface and Qualcomm chipset interacting with RS232 Cables. Maintain and support other software modules and provide.

Bridgewater, New Jersey, US

Implemented the INAP CS-1, CAMEL 1 & 2, and MAP protocols used by the company's SCP product. Also developed SCP services for their wireline and wireless products, such as prepaid services. Specialized in MAP, CS-1, CAP3 and SS7.

Masters, Telecommunication Mangement

Bachleors, Computer Engineering