Solution Design and Integration: ● Guided customers in designing scalable, reliable solutions aligned with their business objectives, incorporating Redis for real-time data processing and AI solutions.● Advised on deployment of Redis in cloud-native applications across diverse architectures (microservices, event-driven, serverless). Developed strategies for hybrid and multi-cloud environments ensuring high availability, resilience, security, compliance, governance, monitoring and troubleshooting. (Technologies: Java, Python, Redis, MySQL, PostgreSQL, MongoDB, Vector Databases, Kafka, LLMs, AWS, Azure, GCP, Kubernetes, Docker, Terraform, Ansible, Git, Prometheus, Grafana, etc.)AI/ML and Generative AI Solutions: ● Helped customers implementing Retrieval-Augmented Generation (RAG) architectures for AI and ML applications, including chatbots, Q&A systems, recommendation engines, fraud detection, and personalization. Delivered workshops with AWS, using SageMaker and AWS Bedrock. Evangelized Redis's Vector Database for advanced use cases. Experienced in MLOps, LLMs, orchestration frameworks(LangChain, LlamaIndex), and tools like Python, Pandas, etc.Technical Sales Leadership: ● Drove sales processes through opportunity qualification, POVs/POCs, demos, webinars, and conferences. Built relationships with technical stakeholders, driving product adoption and retention.Partnered cross-functionally with Sales, Services, Product Management, and Engineering to ensure a clear path to customer value realization and satisfaction, guiding customers through their entire journey with Redis.

● Provided Strategic Sales Support. Custom designed global network interconnection services across service provider segments.● Achieved revenue targets exceeding $39M in 2019 and $29M in 2020, meeting ACV targets and supporting digital network transformation initiatives.● Collaborated with customers' architects and developers to design and propose technical solutions that aligned with business and technical requirements.● Supported product team in lifecycle management and led critical RFI/RFP responses.Key Achievements:● Revenue (2019 - $39M / 107%, 2020 - $29M / 109%) and ACV targets (2019 - $4M / 80%, 2020 - $0.6M / 32%,) for Service Providers – Americas ● Led RFI and RFPs for digital network transformation initiatives for Service Providers. Near win – shortlisted (2/12) by a major satellite communication provider for consolidation of their legacy WAN terrestrial network (IP, MPLS, Ethernet and IPL) supported by a large number of vendors, and mixture of WAN connectivity options and varied service performances.

Led engineering team (team size: 6) to design, develop, and manage real / near-real / non-real time OSS applications (Number Portability, Least Cost Routing, Voice Fraud and SMS exchange) supporting Global Voice and SMS network. ● Responsible for creating and designing product roadmaps for all levels of projects.● Responsible for technical and architectural design documents and diagrams. ● Provided technical leadership by providing analysis, solutions, costs, designs, setting best practices, code reviews, for product delivery● Responsible for performance tuning and troubleshooting production issues, automated regression testing, manual intervention, and production deployments.● Managed requirement gathering, business and technical risk mitigation, architectural design, team leadership, coaching, development of complex proofs-of-concept for functional and non-functional requirements and supporting product and operational teams● Worked with a geographically dispersed global team. ● Held daily stand-up and bi-monthly grooming and review calls. Worked as Software Architect, Product Owner, Scrum Master, and Software Delivery and Offshore Team Manager.

Architected, designed, and developed Real Time (business critical) network applications serving #1 Wholesale Voice and SMS Service Provider. Worked closely with the development team to ensure wholesale service solutions fit the long-term network architecture. Collaborated with sales, engineering, and cross-functional teams to ensure successful launch and deployment of these services.● Led the development, documentation, training, communication and project management of new wholesale products and product changes. Interfaced with the user community to answer queries about the routing systems & assist in analysis of routing issues.● Designed applications using APIs, Data models, PL/SQL stored procedures, Tomcat, Java, C/C++, PHP, Shell Scripts, etc.● Designed application using microservices, REST APIs, Data models, PL/SQL stored procedures, Tomcat, Java, C/C++, PHP, Shell Scripts, etc.● Inventor of two US Patents.

Led engineering team (team size: 20) to design, develop and launch network monitoring product suite. Took it from a proof of concept to a fully functional product in record time. ● Interfaced with internal / external stakeholders from cross-functional areas. Showcased technical solution, interfaced with customers. ● Responsible for motivating, providing guidance and in retaining top talent.● Led a highly skilled team of engineers (20), to build network sniffing product using REST APIs, Java/J2EE, C/C++.● Demonstrated capabilities to system/sales engineers; and also worked closely with the sales engineers and marketing team, while they demonstrated product’s capabilities to the end customer.● Showcased technical solutions to prospective clients and conferences.● Prepared technical solutions and answering RFI and RFPs.

Responsible to develop & maintain client and server side application, using C, Java AWT, perl, shell and python scripts. This required in-depth knowledge of accessing/processing large amount of satellite data. On daily basis dealt with issues related low latency, security, and application stability.

Responsible to develop a mobile handset application using BREW and Android platform, including building/maintaining shell and Perl scripting. On daily basis dealt with issues related low latency, security, and application stability.

Responsible for developing and supporting a “real time rating billing engine”, used by service providers like Verizon, AT&T, Idea, TTLS, etc. to create billing solutions for their end consumers. It uses C/C++, IPC (Shared Memory, semaphore) and multithreading programming on UNIX. On daily basis dealt with issues related to concurrency, and low latency. - Enhanced platform performance and optimized the system to reduce maintainability and increase scalability. And in addition to provided platform support in isolating and analyzing problems for systems deployed in service provider’s network. - Integrated Java EE platform with a legacy platform to support new and legacy applications like prepaid, number translation, volume charging, VPN etc.

Responsible for designing, developing, and testing a real-time authentication server and in developing IMS/SIP network components; and for developing multi-tier pre-paid and post-paid charging application for bridging IMS and non-IMS networks, using C/C++ on Sun Solaris 10. And also in developing data applications for Mobile networks such as IMS/non-IMS networks, using Java, C/C++, UML, JMS, Tomcat, Glassfish on Sun Solaris. Employed Agile programming practice, through all phases of the project life cycle ranging form analyzing marketing requirements to writing responses for the RFIs, when required. Worked with open source products, as needed incorporated them into the product. Wrote simulators to test the functionality, and to conduct performance test. Conducted End to End system performance tests to identify areas which require tuning to boost network latency.

Planned, organized and led development for multi-tier data application for handsets deployed using CDMA 1X, EVDO network using C/C++ on Real Time Operating System (RTOS). Ported Push To Talk application from 2.5 G to 3G handset, using BREW interface and Qualcomm chipset interacting with RS232 Cables. Maintain and support other software modules and provide technical guidance to junior team members. Responsible for revamping existing software architecture, in order to decrease porting time and increasing maintainability.

Implemented the INAP CS-1, CAMEL 1 & 2, and MAP protocols used by the company's SCP product. Also developed SCP services for their wireline and wireless products, such as prepaid services. Specialized in MAP, CS-1, CAP3 and SS7.