Collected and defined customer requirements to produce well-planned product scopes. Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns. Organized and held meetings with stakeholders, contractor product teams and customers throughout entire system development life cycle resulting in success. Identified issues in software processes and implemented optimization techniques, which resulted in 95% increase in productivity. Implemented and tested enhancement feature requests to improve product functionality and extend performance. Executed proof of concept implementations to validate product feasibility. Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams. Implement IT projects for enterprise applications. Defined project scope and value proposition by outlining work plans, assessing needs and resources, determining timeline and estimating budgets. Updated project plans based on changing objectives, specifications and staff availability. Maintained close connection with project personnel to quickly identify and resolve problems. Communicated highly technical concepts using easily understood terminology.

Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions. Compiled and submitted monthly and yearly reports. Regularly tested security technologies and implemented network penetration assessment tools. Managed multiple projects with 5 team members tasked with developing and steering operations and process improvements. Managed helpdesk management systems to increase internal customer service. Maintained vast knowledgebase of all key and current technologies, platforms and trends. Managed the transformation of the company's IT infrastructure and established the technical vision as a senior IT leader. Developed IT strategies and set into place all infrastructure policies. Created business continuity plan to protect data in event of natural disaster or long-term outage. Briefed executive team on technology risks and recommended methods to remedy problems

Established key issues in need of resolution and project performance metrics to set planning objectives. Maintained close connection with project personnel to quickly identify and resolve problems. Brought in additional project personnel and resources to meet expected demands. Inspired team members by fostering a positive environment and boosting employee confidence. Kept project teams on-task with proactive control of budgets, schedules and scopes. Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date. Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines. Ensured adherence to user and client requirements by aligning projects specification, schedules and phase deliverables. Executed on-time, under-budget project management on complex issues for senior leadership. Developed and deployed new services and implemented new company policies. Recruited and hired top-level talent for various job positions. Modified and reconstructed project plans to better align with organizational objectives. Updated and distributed weekly schedules. Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements. Managed projects to develop and launch new services for internal and external customers, planned and executed events and created and implemented new policies at the company. Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule. Identified issues and implemented appropriate solutions to ensure quick and effective remediation.

Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions. Compiled and submitted monthly and yearly reports. Regularly tested security technologies and implemented network penetration assessment tools. Managed multiple projects with 3 team members tasked with developing and steering operations and process improvements. Managed helpdesk management systems to increase internal customer service. Maintained vast knowledgebase of all key and current technologies, platforms and trends. Managed the transformation of the company's IT infrastructure and established the technical vision as a senior IT leader. Developed IT strategies and set into place all infrastructure policies. Created business continuity plan to protect data in event of natural disaster or long-term outage. Briefed executive team on technology risks and recommended methods to remedy problems.

Updated project plans based on changing objectives, specifications and staff availability. Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks. Maintained close connection with project personnel to quickly identify and resolve problems. Kept project teams on-task with proactive control of budgets, schedules and scopes. Brought in additional project personnel and resources to meet expected demands. Identified, addressed and either resolved or escalated project issues. Procured software, hardware and infrastructure required to meet program demands. Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. As needed, arranged for and/or conducted onsite training for employees. Responsible for executing plans for IT projects. Supported Chief Technology Officer in operational improvements and resolution of operation problems to deliver top-notch customer service. Created the scope and requirements for company projects.

Established key issues in need of resolution and project performance metrics to set planning objectives. Maintained close connection with project personnel to quickly identify and resolve problems. Brought in additional project personnel and resources to meet expected demands. Inspired team members by fostering a positive environment and boosting employee confidence. Kept project teams on-task with proactive control of budgets, schedules and scopes. Made changes to the project scope and cost and implemented the most effective change management processes to keep the project up-to-date. Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines. Ensured adherence to user and client requirements by aligning projects specification, schedules and phase deliverables. Executed on-time, under-budget project management on complex issues for senior leadership. Developed and deployed new services and implemented new company policies. Recruited and hired top-level talent for various job positions. Modified and reconstructed project plans to better align with organizational objectives. Updated and distributed weekly schedules. Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements. Managed projects to develop and launch new services for internal and external customers, planned and executed events and created and implemented new policies at the company. Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule. Identified issues and implemented appropriate solutions to ensure quick and effective remediation.

Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions. Devised incisive workarounds and resolutions for technical problems. Provided local and remote first line IT support for hardware and software to company personnel. Supported users having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Assessed issues to determine appropriate troubleshooting methods for remediation. Observed system functioning and entered commands to test different areas of operations. Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources. Documented repair processes and helped streamline procedures for future technical support actions. Disassembled computer systems to troubleshoot and resolve hardware issues. Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks. Assisted online users via live chat, web conference and phone to resolve issues related to OS and CRM use and access. Assisted in technical support process refinement to improve customer service and support. Removed malware and viruses from laptops and desktop systems using specialized software. Updated software versions with patches and new installations to close security loopholes and protect users. Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Set up and configured new employee work stations, including all hardware, software and peripheral devices.