Marcus R. Email & Phone Number

Eads, Tennessee, United States

As the Broadcast Director at The Life Church of Memphis, I provide technical and operational leadership, managing the crucial intersection of technology and ministry for our broadcast programs. My role ensures that our church’s message reaches a wide audience effectively and efficiently.Manage productive life of all production assets within The Life Church of Memphis broadcast location and Houston Levee campus, tracking and accounting for equipment, providing input on department budget, procurement of new hardware and software, and the implementation and configuration of new hardware and software.Provide high level support and direction for The Life Church of Memphis’ broadcast of services and events, addressing critical issues that may affect the quality of The Life Church’s global broadcast and Houston Levee campus experience.Lead or support on-site project installation and deployment with regard to new hardware or software, product lifecycle, and technical implementation.Make necessary decisions to address hardware or software issues and prioritize according to organizational need and escalate when necessary.Ensure that all areas of the organization- campus, region, and headquarters- receive support through necessary participation in relevant meetings and consultations with department leaders. Provide input on equipment that is at risk of failure and provide solutions to mitigate or eliminate risk.Conduct routine maintenance and monitoring of all broadcast equipment to identify and avoid issues or interruptions to the organization’s broadcast or Houston Levee campus experience.Provide basic training for broadcast volunteer team and new production staff.Proficient in networking functions like IP addressing, VLAN’s, and QoS, to ensure broadcast-vital equipment can be managed properly and effectively.

Eads, Tennessee, United States

Collaborated closely with the production team, providing technical and operational support for weekend services and special events.Assisted with system troubleshooting, diagnosing hardware and software issues, and offering solution recommendations to the Central Production Director.Ensured consistent and optimal functionality of both hardware and software across diverse church meeting and event venues.Played an instrumental role in executing major system updates and spearheading new technology installations.Helped with major installs of LED displays and other visual displays, reading signal and power flows, and following build strategies.

Memphis, Tennessee, United States

Drove significant growth for BestDrive by expanding market share and strengthening territorial presence via the marketing and sales of new commercial truck tires and retreads.Employed consultative sales techniques, cultivating and sustaining customer relationships, leading to increased account retention.Acted as the primary liaison for client accounts, adeptly managing service calls, addressing billing inquiries, and resolving product-related questions and concerns.