Mark Royle Email & Phone Number

The Support Account Manager (SAM) is responsible for planning and overseeing enterprise-level support and service activities for NetApp products and services for a designated client or group of clients.The SAM role is a personalized, proactive, preventive and reactive enterprise class support service designed to maximize operational efficiency and minimize risk in a customer's environment. The SAM will act as a post sales proactive consultant, providing support centred strategic planning recommendations and best practices. SAMs develop an intimate understanding of their customer's operations and business goals and combine this personalized attention with inside access to knowledge, tools and resources. SAM's will also serve as a focal point, coordinating and facilitating all a customer's support related activities.

As part of the partner solutions team, I’m responsible for delivering a comprehensive NetApp based services and solutions portfolio that accelerates the customer adoption of NetApp technology, enabling partners to deliver the solution and services required to address their customer challenges and improve revenue. Our services offerings cover Data Protection & Security, Cloud Migrations & Optimization, AI, VMware Alternatives, and more.

Sheffield, England, United Kingdom

Working with Global System Integrator partners to enable transformational business outcomes to achieve revenue objectives against strategic goals for the partnership.

Presales technical position supporting large SP/SI customers who are building cloud services on NetApp technology. In addition to the usual presales duties, this role also includes:- Focus on complex, multi-tenant environments- Helping service providers identify new market opportunities and how they can win with NetApp- Helping to develop partners to become mature and competent service providers- Integration of third party products as part of NetApp's service provider reference architectures- Owning the technical relationship and strategy in each service provider from the NetApp perspective- Supporting service providers on go-to-market activities

The SAM role is a personalized proactive and preventive support service designed to maximize operational efficiency and minimize risk in a customer's environment. The SAM will act as a post sales proactive consultant, providing support centered strategic planning recommendations and best practices . SAM's develop an intimate understanding of their customer's operations and business goals and combine this personalized attention with inside access to knowledge, tools and resources. SAM's will also serve as a focal point, coordinating and facilitating all of a customer's support related activities.

My role at was to develop a trusted advisor relationship to Premium customers within the business and provide proactive recommendations to improve storage efficiency through NetApp best practice.

My job at Real was highly customer-orientated. I was heavily involved in the pre-sales process, which involved assisting the sales team on new opportunities. I worked closely with customers to design the best solution to fit their business needs.In post-sales I was the technical lead within the project team, having the responsibility of implementing the solution within budget and to the customer’s expectations. On the project implementation I worked closely with the customer to manage all hardware implementation and configuration, and the migration from existing to new hardware. I also completed all testing, user acceptance, documentation and customer training required.

Bachelor Of Science (B.S.), Business Information Technology

Education record