Mark Royle Email and Phone Number
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Mark Royle personal email
A motivated, resourceful and experienced Support Account Manager and Solutions Consultant, focused on driving successful customer outcomes. Extensive experience offering high level support to global financial institutions. Working with global system integrator partners, helping them drive transformational outcomes with NetApp solutions and cloud technologies. I have always been driven to learn new skills, think big, explore new ideas and take on new challenges.
Netapp
View- Website:
- netapp.com
- Employees:
- 12857
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Senior Support Account ManagerNetapp Dec 2024 - PresentThe Support Account Manager (SAM) is responsible for planning and overseeing enterprise-level support and service activities for NetApp products and services for a designated client or group of clients.The SAM role is a personalized, proactive, preventive and reactive enterprise class support service designed to maximize operational efficiency and minimize risk in a customer's environment. The SAM will act as a post sales proactive consultant, providing support centred strategic planning recommendations and best practices. SAMs develop an intimate understanding of their customer's operations and business goals and combine this personalized attention with inside access to knowledge, tools and resources. SAM's will also serve as a focal point, coordinating and facilitating all a customer's support related activities.
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Partner Technical Lead Partner Services WpoNetapp Jul 2024 - Nov 2024As part of the partner solutions team, I’m responsible for delivering a comprehensive NetApp based services and solutions portfolio that accelerates the customer adoption of NetApp technology, enabling partners to deliver the solution and services required to address their customer challenges and improve revenue. Our services offerings cover Data Protection & Security, Cloud Migrations & Optimization, AI, VMware Alternatives, and more.
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Emea Gsi Solutions Engineer At NetappNetapp May 2019 - Jun 2024Sheffield, England, United KingdomWorking with Global System Integrator partners to enable transformational business outcomes to achieve revenue objectives against strategic goals for the partnership.
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Systems Engineer Uk&I Sp/Si DistrictNetapp Uk Dec 2016 - Mar 2019Presales technical position supporting large SP/SI customers who are building cloud services on NetApp technology. In addition to the usual presales duties, this role also includes:- Focus on complex, multi-tenant environments- Helping service providers identify new market opportunities and how they can win with NetApp- Helping to develop partners to become mature and competent service providers- Integration of third party products as part of NetApp's service provider reference architectures- Owning the technical relationship and strategy in each service provider from the NetApp perspective- Supporting service providers on go-to-market activities
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Global Support Account ManagerNetapp May 2011 - Nov 2016The SAM role is a personalized proactive and preventive support service designed to maximize operational efficiency and minimize risk in a customer's environment. The SAM will act as a post sales proactive consultant, providing support centered strategic planning recommendations and best practices . SAM's develop an intimate understanding of their customer's operations and business goals and combine this personalized attention with inside access to knowledge, tools and resources. SAM's will also serve as a focal point, coordinating and facilitating all of a customer's support related activities.
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Storage Optimisation ConsultantNetapp Aug 2008 - May 2011My role at was to develop a trusted advisor relationship to Premium customers within the business and provide proactive recommendations to improve storage efficiency through NetApp best practice.
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Senior ConsultantReal Solutions 1999 - 2008My job at Real was highly customer-orientated. I was heavily involved in the pre-sales process, which involved assisting the sales team on new opportunities. I worked closely with customers to design the best solution to fit their business needs.In post-sales I was the technical lead within the project team, having the responsibility of implementing the solution within budget and to the customer’s expectations. On the project implementation I worked closely with the customer to manage all hardware implementation and configuration, and the migration from existing to new hardware. I also completed all testing, user acceptance, documentation and customer training required.
Mark Royle Skills
Mark Royle Education Details
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Business Information Technology -
Wickersley Comprehensive School
Frequently Asked Questions about Mark Royle
What company does Mark Royle work for?
Mark Royle works for Netapp
What is Mark Royle's role at the current company?
Mark Royle's current role is Senior Support Account Manager.
What is Mark Royle's email address?
Mark Royle's email address is ro****@****l.co.uk
What schools did Mark Royle attend?
Mark Royle attended University Of Central Lancashire, Wickersley Comprehensive School.
What skills is Mark Royle known for?
Mark Royle has skills like Netapp, Storage Virtualization, Storage, Nas, Data Center, Enterprise Storage, Virtualization, Storage Area Networks, San, Deduplication, Storage Solutions, Disaster Recovery.
Who are Mark Royle's colleagues?
Mark Royle's colleagues are Savitha Prathima, Hakan Alpay, Nicholas Vazquez, Yu Lin Lee, Balaji Adigopula, Shylesh Kumar. S, Dilip Tammana.
Not the Mark Royle you were looking for?
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Mark Royle
Business/It Problem Solver, Enterprise Architect, It Strategist, Providing Solutions That Business & It UnderstandUnited Kingdom2cba.com.au, gmail.com -
4generis.co.uk, landisgyr.com, zebrapower.co.uk, consert.com4 +447970XXXXXX
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Mark Royle
Liverpool -
1interserve.com
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