Marqez Orr Email & Phone Number

Jacksonville, FL, US

St Louis, Missouri, United States

• Collects, monitors and analyzes data to ensure complete and accurate reportingand resolving more complex data issues through completion.
• Ensures compliance with regulatory policy and procedures in the collection,processing and maintenance of data.
• Responsible for creating/writing data reports and queries using appropriatetools, processes and procedures.
• Responsible for the Tier 2 support and health of several applications primarilyused by the financial services industry, and the processing of client facingcontrols.
• Perform day-to-day client facing control processes, including but not limited toclient centric data updates, monitoring bounce-backs, and Knowledge-basedauthentication processes according to written procedures and.

St Louis, Missouri, United States

• Responsible for the Tier 2 support and health of several applications primarily used by the financial services industry, and the processing of client facing controls.
• Perform day-to-day client facing control processes, including but not limited to client centric data updates, monitoring bouncebacks, and Knowledge-based authentication processes according to written procedures and.
• Frequently engage in problem determination, workaround resolution, root cause analysis, and incident management.
• Build productive relationships with and between first level support (Client Services), key stakeholders, and end users.

Greater Atlanta Area

• Responsible for monitoring load statuses and proactively initiating corrective action when exceptions occur
• Singlehandedly manage day-to-day transportation needs for customers by collaborating with fellow account Managers and Capacity Teams
• Respond to customer inquiries by providing real-time updates related to exception and event management while maintaining a customer-centric approach
• Gained expertise and proficiency regarding customer workflows, preferences, SOPs, etc and leveraged this knowledge and experience to meet and exceed customer expectations and improve operational efficiency
• Seamlessly identified causation of user issues, provided appropriate support according to SOP, and ensured issues were fully resolved for customer before moving on to other matters of urgency
• Efficiently utilizes CHR systems to execute and maintain a daily reporting routine

• Recognized as 2-time employee of the month. First associate to have been internally promoted to management position at this location
• Directed and supervised men's department employees engaged in sales, inventory, reconciling cash receipts, and/or in performing services for customers.
• Provided additional training and support to associates of other departments as needed
• Monitor sales activities to hold employees accountable for meeting metrics and to ensure that customers receive satisfactory service and quality goods
• Exemplified the highest standards of customer service by greeting and assisting customers, responding to customer inquiries/complaints, and suggesting goods based on customers’ needs and preferences
• Reviewed inventory/sales records to prepare reports for management and budgeting

• Support and enhance the guest experience by assisting patrons with orders based on preferences and suggestions, greeting customers, and finalizing orders at the register
• Food preparation duties include (but not limited to) cooking of food and accurate assembly of all meals
• Successfully cross-trained in multiple responsibilities including operating the drive-thru window, unloading deliveries, and maintaining a clean store environment
• Identified by management to assist in the on-boarding, training, and ongoing development of new team members
• Supported closing manager in end-of-day operations
• Adhered to all safety policies and health regulations in accordance with company policies and procedures

• Enforced administration policies and rules governing students
• Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students
• Responsible for a variety of data-entry tasks including: typing, filing, and duplicating educational materials
• Aided class instructors in teaching students the course material for their given elective class
• Performed a variety of administrative duties such as the organization, logging, and distribution of permission slips, informational forms, applications, etc

- Assist in cost analysis of materials needed per assigned project - Assist supervisor in acquiring needed materials, ensuring adequate staff is assigned per project, and general oversight of project completion - Ensure that all required safety measures are in place before team begins each project. Ensures that measures are followed consistently until.