Managing social media marketing for Instagram, Facebook, and CRM connections. Creating media content video, and canva flyers for promoting events.

Managing social media marketing via Instagram, Facebook, Eventbrite and CRM. Creating marketable content to promote events and charities for the Austin metro real estate and affiliates

Responsible for delegating ambassadors for employee/ community engagement, Pride Parade participation, and LGBT inclusive events. Successfully introduced Netspend into the first Pride Parade event.Created a team of powerful leaders to implement inclusive events throughout the year.

Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations. Expertly handle wide variety of job responsibilities on a daily basis, including coordination of third party vendor relationships. Develop presentations in cooperation with Diversity & Inclusion Resource Group.Revamped concierge services by reorganizing lobby, implementing mail intake processes and improving communication procedures.Utilized Agile approach to create successful interactions while leading Diversity & Inclusion Resource groups.Managed / coordinated wide variety of events and presentations, including Black History Month, pride parade and various LGBT events.

Conducted employee interviews for recognition of tenured employees. Conducted employee interviews for locations outside of headquarters to highlight and create inclusiveness.Drafted coordinated with our Corporate Communications Representative to implement content on our internal company website.

Served as primary customer service provider at the front end and liaised between customers and management. Handled large number of email and telephone communication on a weekly basis. As Project Leader, spearheaded new employee training initiatives and troubleshot market opportunities to enhance existing products.Successfully increased productivity by responding to 400+ emails a week.Demonstrated exemplary interpersonal communication skills working with a diverse clientele.Utilized appropriate level of authorization to solve problems and escalate issues to management when required.Became “Project Subject Matter” expert for Incentive & Disbursement products. Developed reputation as “debit card industry expert,” creating highly effective communication between clients / partners and Netspend lines of business.

Inherited the skill of multitasking while developing strong interpersonal skills. Excelled at effective communication while entertaining guest and increasing sales. Gained knowledge on consumer trends and how to apply them to increase sales

Managed high-dollar accounts and successfully promoted sales within company.Mastered the skill of communicating to high profile clients.