Marque Hernandez Email & Phone Number

Orange, California

Provides direction regarding corporate compliance with regulatory and accreditation agencies. Develops value-added projects in the areas of EPO operations, Credentialing, Patient Experience, Corporate Training, Policy Development, Human Resources, and Office Operations.• Directs corporate compliance oversight audits.• Directs corporate credentialing program.• Directs corporate self-insured EPO clinical and pharmacy appeals and grievances.• Created and directs the Praxis eLearning education program.• Directs and develops corporate patient experience and training programs.• Directs department human resources and office operations.

Greater New York City Area

Contestant on season one of the hit show "Worst Cooks in America" on the Food Network. Learned many great cooking skills and techniques by famed celebrity chefs Beau McMillan and Anne Burrell. Season One aired in January 2010. It was a really amazing experience that changed my life!

Long Beach, California

Provided organizational, project, and documentation support for new programs.• Facilitated and coordinated the SCAN® Quality Improvement Program.• Improved workflow efficiency throughout Healthcare Services by creating and maintaining key databases to track data, automated, self-scoring spreadsheets for Oversight Audits, and producing recurring and ad-hoc management reports.• Provided initial and on-going training on customer service and computer systems.• Ensured departmental compliance with CMS, DHS, DMHC, NCQA, and HIPAA regulations.• Ensured incorporation of business processes during implementation of McKesson CareEnhance Clinical Management System.• Solicited and integrated data and information from numerous sources into useful reports to track and support team projects.• Created and analysed reports to monitor project activities and performance such as case load reports, program enrollment reports and program outcome reports.• Identified documentation needs by analyzing organization results, job requirements, operational problems, plans and forecasts, policies and procedures, process flows, training, manuals, and systems manuals.

Costa Mesa, Ca.

Coordinated all company initiatives and programs for 24 offices ,managed regional office, alsodesigned, developed and delivered training programs and marketing materials.• Managed Western Region providing corporate oversight for 14 off-site facility managers.• Supervised West Coast budgets contributing to efficiencies in excess of $2,500,000.• Successfully produced “Quarterly Regional Management Meetings” for 100 participants.• Recognized as an authority, throughout the region, in using computer software.

Encino, Ca

Managed Encino office, coordinated office marketing objectives, designed, developed anddelivered training programs to office staff and processed loan files.• Supervised two marketing support staff and office receptionist.• Co-coordinator of the Chase Manhattan Golf Tournament to aid Habitat for Humanity.• Recognized as “Expert” throughout the company in using graphics software.• Produced practical training and continuing support on four computer programs.

Cleveland, Oh.

Assisted in brochure design and direct mail marketing; managed seminar budgets andcoordinated registration on all conferences. On-site manager for several conferences and workshops.• Assumed leadership of direct marketing effort for several successful conferences.• Coordinated successful medical education seminars with short lead-time.• Managed hotel, travel, and meal guarantees, as well as, the registration process.