Effective communication with Client Service Managers, Deal Leads, and Financial Vendors regarding company policies and procedures.Utilize Adobe Acrobat to modify PDF files, Excel to track production, and Internet Explorer to move files and folders to prepare loan files for review by underwriter/compliance personnel.Review all pre-existing indexing bookmarks for accuracy to ensure documents are appropriately identified for UnderwritingIdentify any documentation not previously indexed that may be of importance to the analysis of the loan file. Delete any bookmarks that were improperly labeled or duplicated and add the appropriate bookmark. Open PDFs in appropriate work folders, process, and save them to folders for QC.Entering client and loan data from source documents within production expectations.Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.Reviewing data for deficiencies or errors, correcting incompatibilities, and checking output. Effective communication with Client Service Managers, Deal Leads, and Financial Vendors regarding company policies and procedures.Use Jira tickets to complete project request.

Talk with customers, by phone to answer questions regarding the customer's productOffer troubleshooting support to identify, diagnose and resolve technical product issuesIdentify connectivity issues that occur during setup of the customer's productProcess policies and related documents to ensure accurate and efficient flow through the appropriate processing systemParticipate in relevant information sharing activities to educate fellow associatesConsistently achieve departmental standards of productivity and accuracyMaintain the security and confidentiality of the facility, computer system, programs, customer and client informationComplete additional duties as assigned

Talk with customers, by phone to answer questions regarding the customer's productOffer troubleshooting support to identify, diagnose and resolve technical product issuesIdentify connectivity issues that occur during setup of the customer's productProcess policies and related documents to ensure accurate and efficient flow through the appropriate processing systemParticipate in relevant information sharing activities to educate fellow associatesConsistently achieve departmental standards of productivity and accuracyMaintain the security and confidentiality of the facility, computer system, programs, customer and client informationComplete additional duties as assigned

Sells by telephone to customers in the Consumer and Business Markets by handling telephone inquiries and, in some cases on-line sales.Responsible for attaining individual and group sales objectives.Meets or exceeds other department-established targets, including but not limited to adherence to schedule, customer satisfaction metrics, and obtaining account authorization and CPNI permissions.Accesses multiple databases, retrieves and interprets information and inputs customer information in the computer while speaking with customers.Negotiates and prepares service order requests from existing and new customers for installation, removal or changes of products and services.Accurately computes and quotes rates, adjustments and balances to customers.Handles discussions with customers involving company matters such as policy and regulatory conformance.Obtains, assesses and establishes customer credit information.Investigates customer complaints of annoyance calls. Explains legal requirements to the customer and schedules necessary equipment to identify the caller.May troubleshoot on accounts to determine what actions are necessary to correct customer problems and follows-up to ensure customer complete satisfaction.Prepares self-composed letters to customers. May perform substantial amount of clerical work necessary to carry out agreements with customers. Maintains basic files, which include records of customer's’ equipment, bills and credit information.Was instrumental in peer to peer training with system issues.Peer to peer training as far as selling techniques and ways to overachieve in exceeding monthly goals.

Provides customer support by phone and serve as primary contact for inbound customer issues. Resolves support issues, such as address changes, warranty or billing/payment requests and performs other administrative duties as requested.Processes check transactions for approval, declines and returned items.Review approvals for merchants when request calls for manual processing. Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries Troubleshoots customer requests, assists casinos with password resets and other minor technical support issuesFollows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.Meet or exceeds daily production requirements and average handle time while maintaining high quality standards.

Responsible for training new department office personnelAssist in resolving escalated customer issues, order delays and merchandise replacements.Coordinate rescheduling of missed or failed delivery dates Maintain volume on internal inventory systems to include restocking of returned merchandiseProvided extensive data entry while handling heavy call volume to assist customer inquiries. Meticulously enter customer data into internal system Contact customers daily to coordinate delivery dates, research and resolve customers sales issues or delivery problemsProvided light filing and assist customers with financing for purchasesProcess cash, credit and check payments and assisted with additional office personnel with the completion of team duties and responsibilities.

Assist customers with selections for purchases for home merchandise.Maintained the daily opening and closing of cash registers, completed sales, returns and exchange transactions.Established rapport and marketing skills with customers to ensure business continuity Responsible for unloading new merchandise and placing it on the sales floor for display.Update prices, light bookkeeping, moderate data entry.Effectively research and resolve outstanding customer issues relating to shipped orders, in-store purchases and erroneous charges to credit accounts.