Marques Shepheard Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

In this role I am responsible and collaborated closely with other transportation teams, clients, and vendors for 4 different accounts and implemented a rewards-based incentive for carriers that operated within the agreed terms. This resulted in a reduction of shipment errors of 3% which in turn resulted in increased customer satisfaction scores. Other responsibilities included:Management of the end-to-end logistics process, liaising with carriers, drivers, and suppliers… Show more In this role I am responsible and collaborated closely with other transportation teams, clients, and vendors for 4 different accounts and implemented a rewards-based incentive for carriers that operated within the agreed terms. This resulted in a reduction of shipment errors of 3% which in turn resulted in increased customer satisfaction scores. Other responsibilities included:Management of the end-to-end logistics process, liaising with carriers, drivers, and suppliers. Including:Direct clients request to move the product to the manager to make a decision whether we move the product or not.Decision negotiation and managementCross-team and vendor coordinationQuality Control CommunicationCustomer SupportProvided accurate shipment quotes, rates, and transit times to clients. Including: Research accurate quotes for the lanes that are moving for now according to the product, time of the year and location.Insert the in and out times for pickup and delivery for the different clients portals.Assist the sales team with administrative tasks.Instruct the sales team on how to properly fill out an EDI task for the shipment they were assigned to.Handled invoicing of the delivered shipments from the 4 accounts that I oversee every week. And handle and answer around 200-350 emails daily.Recognized for exceptional customer service and timely problem resolution.Kendall King Project 2024:Successfully managed the Kendall King Project, a 4-month logistics initiative, from start to finish as my first project management role. I streamlined transportation and logistics operations to maintain cost efficiency while delivering high-quality service. My focus on quality, proactive approach, and strong client communication resulted in smooth operations, efficient problem resolution, and a 90% success rate. The customer was highly satisfied, praising our ability to maintain high service standards while controlling costs. Show less

Atlanta Metropolitan Area

East Point,Ga

Collaborated with production teams, set decorators, and event planners to meet prop and set decoration needs.Inventory ManagementResponded promptly to inquiries via various communication channelsMaintained accurate records of interactions, sales activities, and inventory availability.

Atlanta, Georgia

Enforce secure environment by monitoring security systems for trespassing, theft, assault, fire and other suspicious activities. Facilitate multi-level secure access for 2,000+ employee work force in large-scale office building with use-restricted areas.

Daphne, Alabama, United States

Bolstered client loyalty through friendly, professional interactions. Upsold and cross-sold merchandise across different product categories. Sales specialist in media and entertainment console department.

Prattville, Alabama

Revitalized standard of living for long-term patients with mental disabilities by overhauling all client-focused procedures and patient care. Provided compassionate care for patients during hospitalizations.

Business Administration

Kinesiology And Exercise Science

Completed courses in Kinesiology and human health.