Marquese Lewis, Mba, Pmp Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Responsible for coordinating and developing agency-wide IT business agreements, establishing strategic plans and processes, overseeing projects, creating and implementing organizational change, and creating justifications for agency needs.● Negotiating Agreements: Renegotiated favorable terms on an enterprise-wide executive-level agreement between WHS and the Joint Service Provider (DISA/JSP) resulting in increased service offerings, implementation of corporate mandates, and common IT gap closure with no additional cost requirements ● Strategic Planning: Developed the 4-year strategic plan and roadmap for the management of a $7.5 million Information and Technology Management Office, impacting over 4000 employees and customers within the Washington Headquarters Services, while ensuring alignment with DOD goals and integration between business units.● Change Management: Facilitated the establishment of the Information and Technology Management Office including the development of justifications, functional areas, roles and responsibilities, implementation plan, charter, and integrated processes to support the agency’s IT mission, providing a direct line of IT service support for 4000+ WHS employees. ● Financial Justifications: identified critical personnel needs and developed justifications for increased billets and IT assets leading to a $3.6 million annual budget increase and funding for ten additional employees, ultimately alleviating critical technological and security gaps and doubling the size of the division ● Research Analysis: conducted gap analysis and needs assessments on agency IT requirements and recommendations helping to identify IT support gaps, avoid costly, disadvantageous contracts, improve efficiency, and increase compliance.● Business Development: engaged in collaborative efforts to produce policy, business development, and process planning by providing analysis and recommendations on service improvement and process implementation

Washington D.C. Metro Area

Responsible for instituting directorate-level goal planning and improvement programs and leading cross-functional teams to facilitate compliance with the Government Performance and Results Act (GPRA) ● Strategic Planning: Developed, implemented, monitored, and documented performance to advise future decision-making and reviewed program performance indicators against service level standards ● Cross-functional Teams: Led collaborative analytics teams across business functions to track progress on KPI, flag risks, identify gaps, and maintain an insightful performance dashboard to steer progress toward strategic objectives● Advising Leadership: Prepared FSD Director for performance council meetings through executive reports, pre-briefings, and presentations and advised on actionable improvements using data-driven analysis. ● Collaboration: Partnered with directors to transform business processes by assessing customer feedback to identify pain points, driving the adoption of optimization methodologies, and implementing targeted metrics to accurately gauge program health. ● Boosted Performance: Boosted organizational performance from 60% on quality metrics and 30% on timeliness metrics by conducting targeted research, pinpointing operational inefficiencies, and coordinating optimized internal control processes● Process Improvement: Performed significant process improvement by conducting studies, implementing data collection and analysis processes, streamlining submissions, and implementing a change management process, resulting in greater overall organizational efficiency and reducing economic waste

Washington D.C. Metro Area

Responsible for managing corporate communications, website, event planning and operations, and other tasks. ● Managed Website Redesign: Spearheaded WHS website redesign by creating web governance policies, analyzing business needs to produce requirements documentation, and managing developer relationships from contract to execution; Leveraged web analytics, customer insights, and user feedback to assess content effectiveness● Communications Management: Managed workforce communications including publishing newsletters, planning events, developing engagement materials, and executing communication plans.● Process Improvement: improved record keeping by developing an accountability process to track inquiries and timely resolution resulting in significantly improving operational efficiency. ● Communications Strategy: Improved organizational communication strategy by establishing document branding standardization, analyzing communications metrics, creating and documenting processes, and developing continuity plans. ● Performance Measurement: Implemented measures to determine the effectiveness of communications programs and events, conducted after-action reviews (AAR), and implemented process improvement as necessary.

Washington D.C. Metro Area

Responsible for the research and analysis of crossings, stakeholder engagement, and identifying measures designed to improve safety at railroad crossings. ● Product Management: Solved critical problem of inaccurate railroad crossing location data by conceiving and managing an innovative crowd-sourcing mobile app that enabled inspectors to identify and correct geo-coordinates in real time, vastly increasing location accuracy of railroad crossing data by 85%● Stakeholder Engagement: Provided ongoing customer and stakeholder engagement by conducting surveys and beta testing, analyzing metrics, tracking customer feedback, meeting with industry officials to discuss enhancements, and providing monthly status and trend reports ● Statistical Analysis: Conducted research and analysis of grade crossing safety using paired t-tests, created diagrams, and spreadsheets of relevant data, prepared written reports of the findings, and provided recommendations for improvement● Process Improvement: established an efficient and scalable web content management process which was ultimately adopted and implemented across the entire agency ● Managed Web Changes Co-led the strategic redesign of FRA’s public-facing website which effectively improved ease of use and customer experience

Washington D.C. Metro Area

• Advised the FRA Administrator, Associate Administrators and other key agency officials on communications to the media, Congress, and the general public on sensitive and controversial programs and initiatives that affect agency-wide programs, projects, strategies, partnerships and initiatives, and external stakeholder groups.• Field inquiries from the public, the media, intergovernmental, railroad and transportation industry stakeholders, labor unions, and interest groups on issues affecting rail safety and federal investments in passenger and freight rail initiatives • Facilitated Public Relations initiatives on the agency’s National Rail Plan and High-Speed Rail initiatives • Developed and delivered a comprehensive portfolio of communications materials related to rail system safety and performance, as well as Federal investments in passenger and freight rail transportation.• Developed strategic explanations of the agency’s structure, programs, plans, policies and views • Monitored and assessed the impact of external developments on programs, operations and decisions, including accidents, incidents, and rail transportation system service disruptions.• Liaised with external stakeholders, and managed the planning process for external speaking engagements to key stakeholders and public interest groups for the FRA Administrator and Deputy Administrator• Prepared, edited, formatted, reviewed and distributed communications materials including speeches, talking points, presentations, news digests, press releases, briefing papers, fact sheets, publications and other correspondence for internal and external audiences and media organizations • Developed internet guidance and maintained oversight authority of the agency’s public facing website. • Developed promotional materials, signage, and digitally enhanced photographs using Adobe Photoshop

Mobile, Alabama Area

• Created career interest surveys of high school students and analyzed results of data, used career interest data to increase membership in the Explorer Program by more than 50% • Increased volunteerism by 33% by extending Exploring Program to hospitals, fire, police and sheriff’s departments, law offices, steel mills and other organizations interested in youth career development • Developed relationships with community leaders, organizational heads, and school administrators to influence donations to and participation in Learning for Life Program• Secured grants to provide and administer character education and career building programs, books, and materials to over 20 schools in Mobile and Baldwin Counties through collaboration with guidance counselors Key Roles District Executive—Head of Exploring District, perform research and conduct surveys, speak on behalf of the organization, meet with organization heads, school administrators, prospective volunteers, and students; provide Learning for Life character education and career building programs and administer to youth; maintained department budget; contract and manage contracted and volunteer personnelCouncil Marketing Representative—conduct marketing analysis, develop and manage major events such as Ski trips, Mobile After Dark, and Exploring recruitment, collect money, contract personnel as needed, conduct meetings to recruit businesses for volunteer services and recruit students into career and character education programs, meet with schools officials to administer programsPublic Affairs Representative—Write press releases and memorandums, create event schedules, create communication plans for media communication, inform the media of new events and respond to media requests, Establish and maintain cooperative relationships with representatives of the community, consumers, employees, students, school administrators, and public interest groups

Master Of Business Administration (M.B.A.), Strategic Management/Marketing

Activities and Societies: National Black MBA Association (NBMBAA), Forte Foundation, Black Ivy Alumni League (BIAL)Relevant Coursework.

Master Of Science - Ms, Organizational Performance

Relevant Coursework: Performance Improvement, Business Innovation and Efficiency, Performance Management, Process Management and Scenario.

Certificate, Digital Marketing

Digital Marketing Strategy, Governance and Security, Social Media Marketing, Web Analytics and ROI, Mobile Marketing, Content Marketing

Sociology, 3.2

Activities and Societies: Zeta Phi Beta Sorority Incorporated, Alpha Kappa Delta National Honor Society, National Society of Black.

Certificate In Measuring And Improving Business Performance