Marquetta Ricks Email & Phone Number

Raleigh, Nc, Us

United States

Managing, designing, developing, coordinating, and conducting all training programs. Ensuring employees are in compliance of policies, procedures, and practices.

• Monitor offenders on Parole and Probation. • Dispatch Law Enforcement Units to calls • Answer calls from citizens, and different law enforcement agencies. • Data entry • Query and enter warrants into DCI • Record filing • Organizing • Clerical Duties • Prioritizing • Microsoft Excel, Microsoft Spread Sheet, Microsoft Outlook • Oral and Verbal Communication • Analytics • Training New Hires • Customer Service • Time management/time keeping

•Provided assistance to clients • Answered phone and assisted customers with changes • Scheduled reservations for customers • Maintained up-to-date knowledge of customer accounts • Explained products and benefits • Confirmed payments, refunds, etc. • Resolved payment and order disputes • Created customer appointments • Provided excellent technical support • Mathematics and Basic Arithmetic • Data Analytics • Logistics• Finance • Microsoft Excel • Microsoft Spreadsheet • Microsoft Outlook • Microsoft Word • Conflict Resolution • Problem Solving

Call taking/Dispatching emergency personnel Police, Fire, Paramedics/Rescue, and other Public Safety Agencies. • Answer 911 emergency/non emergency calls via multiple line phone integration system service. • Gather pertinent information, by interviewing callers, and asking appropriate questions. • Verification of information assuring accuracy. • Render exceptional customer service • Collect, manage, and enter data • Attentive with strong concentration to details. • Create events for field units to respond upon request via CAD/ICAD. • Make entries and queries to the Division of Criminal Information and National Crime Information Center (DCI/NCIC) • Answer general questions for the public, field units, and private sectors. • Administer pre/post arrival life-preserving instructions under the directives of Emergency, Medical, • Basic knowledge of law enforcement Dispatch Software. • Handle difficult calls/hostile callers with professionalism, respect, patience, and empathy. • Take control and direction of call, when caller display signs of distraction or incapacitation. • Answer calls and provide support to interpersonal departments. • Notify and/or transfer calls to other companies, departments, and jurisdictions when necessary. • TTY/TDD software • Administrative support • Overall support to emergency and non- emergency personnel within the city. • Monitor multi-channel radio • Comprehend field units radio transmissions, along with attentive listening, and being keen to details. • Dispatch Police, Fire, Paramedics/Rescue, and other Public Safety field units to events according to priority and recommendation via I/CAD (Intergraph/Computer-Aided Dispatch) • Disseminate pertinent information to field units (i.e. location, nature of call, patient information if medical, detailed descriptions, warrant checks, criminal alerts, events with prior history, and etc). • Map Reading • Assist other jurisdiction via mutual aid upon request or recommendation.

Call taking/Dispatching emergency personnel Police, Fire, Paramedics/Rescue, and other Public Safety Agencies. Call taking duties:- Answer 911 emergency/non emergency calls via multiple line phone integration system service.- Gather pertinent information, by interviewing callers, and asking appropriate questions.-Verification of information assuring accuracy.-Collect, manage, and enter data-Attentive with strong concentration to details.- Create events for field units to respond upon request via CAD/ICAD.- Answer general questions for the public, field units, and private sectors.-Administer pre/post arrival life-preserving instructions under the directives of Emergency, Medical, Dispatch Software.-Handle difficult calls/hostile callers with professionalism, respect, patience, and empathy.-Take control and direction of call, when caller display signs of distraction or incapacitation.-Answer calls and provide support to interpersonal departments.-Notify and/or transfer calls to other companies, departments, and jurisdictions when necessary.-TTY/TDD software-Administrative support-Overall support to emergency and non- emergency personnel within the city. Dispatching duties:-Monitor multi-channel radio-Comprehend field units radio transmissions, along with attentive listening, and being keen to details.- Dispatch Police, Fire, Paramedics/Rescue, and other Public Safety field units to events according to priority and recommendation via I/CAD (Intergraph/Computer-Aided Dispatch)- Disseminate pertinent information to field units (i.e. location, nature of call, patient information if medical, detailed descriptions, warrant checks, criminal alerts, events with prior history, and etc).-Map Reading-Assist other jurisdiction via mutual aid upon request or recommendation. Accomplishments: Telecommunicator of the Quarter 07' Certified Training Instructor Consistent High Quality Assurance Score of 95% or higher.

No Degree, General Studies

High School Diploma, General Studies, 12Th