Marquetta Johnson Email & Phone Number

Colonial Heights, Va, Us

Fairfax, Va, Us

In this position, I serve as a member of the infrastructure team as the Sr. Systems Architect and SAN administrator for DeCA. I’m responsible for hardware installations, new storage hardware implementations & management of multiple complex SAN Fabrics. My daily duties consist of meeting with vendors, team members, etc. on upcoming projects serving as a liaison and project leader for assigned tasks, leading/performing microcode upgrades and/or end of service life projects for switches, and demonstrate strong installation, configuration, and operational skills with Cisco MDS, Brocade, Dell Unity, and VNX storage hardware along with backup solutions such as the Dell Avamar. I also serve as the backup to our Sr. VMware lead. Some Duties include:· Utilizes technical knowledge and exercises judgment in completing assigned tasks in an efficient and timely manner · Works with other Administrators and management teams to provide on time Storage implementations for a variety of business units. · Records and reports project status in a timely manner · Consistently maintains overall team objectives and project goals. · Creates and implements storage system configuration designs of high complexity· Is responsible for the coordination and implementation of SAN Fabric Migrations · Creates and maintains technical design documents (Visio, PowerPoint. Excel, etc.) · Provide timely project updates to Management. · Serves as a project leader on assigned tasks to ensure completion. (works with vendors) · Is responsible for SAN storage & fabric installs, upgrades, decommissions, code currency and performance monitoring of both new and production storage devices · Creates and maintains appropriate change control documentation · Utilize tools such as ITSM Remedy, and Change management tickets· Incident management tickets· Server installations· Design/Build Infrastructure (DataCenter)

Mclean, Virginia, Us

Sr. Systems Architect/ Sr. SAN Administrator Nov. 2021- PresentIn this position, I serve as a SME and member of the infrastructure team as the Sr. Systems Architect and SAN administrator for DeCA. I’m responsible for hardware installations, new storage hardware implementations & management of multiple complex SAN Fabrics. My daily duties consist of meeting with vendors, team members, etc. on upcoming projects serving as a liaison and project leader for assigned tasks, leading/performing microcode upgrades and/or end of service life projects for switches, and demonstrate strong installation, configuration, and operational skills with Cisco MDS, Brocade, Dell Unity, and VNX storage hardware along with backup solutions such as the Dell Avamar. I also serve as the backup to our Sr. VMware lead. Some Duties include:· Utilizes technical knowledge and exercises judgment in completing assigned tasks in an efficient and timely manner · Works with other Administrators and management teams to provide on time Storage implementations for a variety of business units. · Records and reports project status in a timely manner · Consistently maintains overall team objectives and project goals. · Creates and implements storage system configuration designs of high complexity· Is responsible for the coordination and implementation of SAN Fabric Migrations · Creates and maintains technical design documents (Visio, PowerPoint. Excel, etc.) · Provide timely project updates to Management. · Serves as a project leader on assigned tasks to ensure completion. (works with vendors) · Is responsible for SAN storage & fabric installs, upgrades, decommissions, code currency and performance monitoring of both new and production storage devices · Creates and maintains appropriate change control documentation · Utilize tools such as ITSM Remedy, and Change management tickets· Incident management tickets· Server installations· Design/Build Infrastructure (DataCenter)

Falls Church, Va, Us

In this position, I served as a lead and a part of the Cascom G6 organization as a Server Tech assisting the employees of the Army Logistics University. Also served as a coordinator for projects regarding server installation, configuration, and upgrades. Duties include:· Perform system and server backups and restoration of systems/servers as required in accordance with CASCOM and NETCOM policies and procedures · Installs, upgrades, troubleshoots and configures network printing, directory structures, rights, security and software. · Ensure the redundant file system structure (integral parts of some operating/network systems) operate efficiently to ensure the data is current and accurate · Ensure that archived data and media are documented and handled in accordance with CASCOM and NETCOM policies and procedures· Perform server administration to include the administration of file, web, SQL, or printer servers· Administrative duties shall include, but are not limited to, installation, configuration, set-up, testing, troubleshooting, documentation, and decommissioning of servers and associated equipment and hardware· Create and service accounts and server data repository· Perform customer service and support to include service desk tickets, from end-user workstations to associated server, telephone requests, walk-in support requests and escort of vendors into server rooms· Work with external Government resources to resolve customer issues, as needed· Install and maintain the current software product baseline· Coordinate installation of new software and update schedules directly with the COR as coordinated with the Division Chief or the Division Team Lead· Perform configuration management, in accordance with CASCOM and NETCOM policies and procedures· Maintain, modify or repair: Server core, Server Builds upgrades and patching· Provide Training Department Quality Assurance Server Support, which includes patching, database management

Midlothian, Virginia, Us

In this position, I served as a Field Services Technician for VCU Health. I provided technical support assisting the employees of MCV Hospital and VCU Health. Also served as a coordinator for projects regarding moves/station changes for the agency. Duties include:· Understand and adhere to client and NTS policies/procedures such as HIPPA regulations, being particularly sensitive to safeguarding Client and Company data.· Installs, upgrades, troubleshoots and configures network printing, directory structures, rights, security and software. · Properly utilizes business systems to process and resolve tasks as needed to meet requirements. · Stays current in latest technology, as it relates to assigned job duties. · Inspects computer equipment and reads order sheet listing user requirements to prepare computer for delivery. · Loads specified software packages such as operating systems, word processing or spreadsheet programs and loadsets onto computer.· Proper submittal of timesheets, and expense reports. · Creates and maintains technical design documents for designs (Visio, PowerPoint. Excel, etc.) · Server installation 2012 and website (html)

Charlotte, Nc, Us

The Senior Storage Administrator acts as a member of the SAN Infrastructure Team and is responsible for hardware Installations, New Storage Hardware implementations & management of multiple complex SAN Fabrics. • Utilizes technical knowledge and exercises judgment in completing assigned tasks in an efficient and timely manner • Works with other Storage Administrators and management teams to provide on time Storage implementations for a variety of business units. • Records and reports project status in a timely manner • Consistently maintains overall team objectives and project goals. • Creates and implements storage system configuration designs of high complexity • Is responsible for the coordination and implementation of SAN Fabric Migrations • Creates and maintains technical design documents (Visio, PowerPoint. Excel, etc.) • Provide timely project updates to Management and Project teams.• Is responsible for SAN storage & fabric installs, upgrades, decommissions, code currency and performance monitoring of both new and production storage devices • Creates and maintains appropriate change control documentationThe ideal candidate for this position will have the following qualifications: • Senior Level Storage Engineer with 5+ years of direct experience in designing, implementing, managing, and supporting large Enterprise Storage environments • Demonstrate strong understanding of the Fiber Channel Protocols, SAN Fabric and SAN Storage technologies • Have excellent communication and interpersonal skills • Demonstrates commitment to customer service and customer satisfaction required Demonstrate strong installation, configuration, and operational skills with Cisco MDS, Brocade, EMC VMAX,DMX & VNX storage hardware: • Fabric Manager Server (FMS) • Device Manager • Knowledge of Cisco and Brocade CLI commands • Strong Microsoft Excel experience • Solutions Enabler • Performance Manger • Unisphere • SRDF/Timefinder/FCIP

In this position, Ms. Johnson is responsible for building a network, creating a training program, and implementing a structured help desk. Duties include:• Installation of VOIP phones• Firmware upgrades on Tablets/GPS systems• Troubleshooting Tablets, GPS, and RFID software• Provide verbal and written communication with users of the software• Implement/Deploy ITSM software including a Self Service portal for users• Install Access Points and Routers for great wifi coverage on Bus Lots• Set up Level 1, 2 and 3 tier systems for customer request fulfillment, issue troubleshooting, and execution of scheduled tasks and project assignments and as well as being able to communicate with customers directly via telephone and e-mail in a professional and diligent manner.• Manage the queue of new cases to ensure they are assigned according to urgency and manage the backlog of open cases to ensure customers are receiving frequent and accurate updates.• Perform and document root-cause analysis as needed to resolve or escalate software and deployment issues. The candidate will be working with the Engineering and Sales offices to gather and document technical information needed to resolve or escalate product issues.• Create Training documents and Procedures for internal and external use.• Update/Create training documents for sales to present to customers• Apply procedures to Knowledge base/Self Service Portal• Install Server OS for data storage from ITSM tool

Round Rock, Texas, Us

In this position, Ms. Johnson is responsible for supporting the day to day operations of EMC accounts/customers while assisting in Field Change Order projects. Ms. Johnson is currently responsible for managing 50-70 microcode and/or capacity upgrades/change orders quarterly while maintaining maintenance support and assisting trainees. Duties include:• Installation and servicing of EMC hardware and software• Performance of pro-active maintenance according to established procedures, and Adhere to proper escalation procedures• Performed pro-active and reactive maintenance, replacements, and upgrades on storage arrays, switches, and directors using command line interface (CLI) and/or Graphical User Interface (GUI) as directed by PSE/CSC lab• Timely and accurate submission of all associated documentation as well as part return within 24 hours of the event• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.• TCP/IP Networking• Installation, Configuration, and Microcode load of all EMC products• Utilized Workflow manager (WFM) tracking system to coordinate and complete onsite customer service requests• Manage installation and field change order projects, ensuring successful and timely completion• Collaborate with PM’s, DSM’s and Sales teams to develop strategies that effectively utilize our internal technical resources and drive revenue, resulting in consistent achievement of quarterly goals• Train new hires and partners in upgrades and maintenance on EMC products• Cross Functional training such as San Management ( zoning and masking) and Host to Storage (HBA)• Cross training such as ITILv3 to support the administrative and consulting function of the position.

Round Rock, Texas, Us

In this position, Ms. Johnson is responsible for supporting the day to day operations of EMC accounts/customers while assisting in Field Change Order projects. Ms. Johnson is currently responsible for managing 50-70 microcode and/or capacity upgrades/change orders quarterly while maintaining maintenance support and assisting trainees. Duties include:• Installation and servicing of EMC hardware and software• Performance of pro-active maintenance according to established procedures, and Adhere to proper escalation procedures• Performed pro-active and reactive maintenance, replacements, and upgrades on storage arrays, switches, and directors using command line interface (CLI) and/or Graphical User Interface (GUI) as directed by PSE/CSC lab• Timely and accurate submission of all associated documentation as well as part return within 24 hours of the event• Maintain account notebooks. Responsible for the maintenance of assigned inventory and test equipment.• TCP/IP Networking• Installation, Configuration, and Microcode load of all EMC products• Utilized Workflow manager (WFM) tracking system to coordinate and complete onsite customer service requests• Manage installation and field change order projects, ensuring successful and timely completion• Collaborate with PM’s, DSM’s and Sales teams to develop strategies that effectively utilize our internal technical resources and drive revenue, resulting in consistent achievement of quarterly goals• Train new hires and partners in upgrades and maintenance on EMC products• Cross Functional training such as San Management ( zoning and masking) and Host to Storage (HBA)• Cross training such as ITILv3 to support the administrative and consulting function of the position.

Fort Belvoir, Va, Us

• Provide Tier 1 and Tier 2 support for DLA Aviation clients as well as external customers• Troubleshooting connectivity issues• Software errors • Password resets• Installing printers & software • Dispatches• VPN remote access• Documenting tickets• Train/Assist new employees with policies and procedures• Schedule new DLA employees and existing employees for new desk locations• Monitor deployments• Workstation installations• Basis software management• Library management• Able to use helpdesk management software• Security management• Hardware/software configurations• Network operation• Work within Senior Technician supervision to provide desk side support at DLA Aviation for user issues that cannot be resolved by Tier 1, triaging by age and urgency.• Complete Tier 2 Daily Work log.• Perform user moves of IT equipment and installation of new equipment at DLA Aviation.• Provide Hot List support as required with urgency.• Provide SIPRNET support as required by contract.• Comply with Asset Warehouse procedures.• Assist with Special Projects as needed.• Complete tasks from Tier 1 Team Lead or manager• Review Tier 1 tickets in the Magic Tier 1 Bucket, resolve or assign as necessary.• Mentor and Assist with new hires/coworkers when needed

Bachelor'S Degree, Business Administration It Management

Associate Of Science (A.S.), Network Security And Management