Marquette D. Smith Email and Phone Number

• Increased customer experience scores by 30%• Assist sales managers with coaching and provide feedback to sales team.• Assist with the development and implementation of various projects within the store. • Assist sales team with customers while ensuring the experience in world class service.

• We Exceeded sales budgets 2013-3% 2014-8% 2015-12%.• Managed profit & loss by following cash control, security procedures, maintaining inventory, managing labor, and reviewing financial reports.• Directly trained and supervised 5 managers while leading a staff of 40 team members.• Established clear expectation for staff; leveraged ability to identify talent and position team members in areas where they flourished.• Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity. • Handle employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management.• Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.• Awarded company wide as DDCC (Double Digit Comp Club) for 2015 1 of 30 out of 125 stores.

• We increased household deposits from 9 million to 15 million.• Developed monthly sales strategies that led to an increase of accounts per household from 2 accounts to 5 accounts per household.• Produced Significant growth in business account acquisition and loan origination.• Managed sales commercial and consumer accounts. Oversaw 17-million-dollar income statement, 6 personal bankers and local marketing.• Focused on bringing customer satisfaction scores to 95% and higher by creating a team focus and using customer centric processes.• Conducted weekly, monthly, quarterly performance evaluations of direct reports, furthermore developing and monitoring individual plans for all direct reports and business partners.• Established business relationship with neighboring new and existing business owners to maximize the banks presence and commitments to serving the company.• Recognized with edge master award in 2009 and edge leader in 2010.