Jesus Marquez Email & Phone Number

Pasadena, California, United States

As a Senior Leader in management, I continue to grow and develop my leadership skills by developing my team in their efforts to create wholesome customer service and sale tactics for all guests, and their fur babies. From managing a team of 10 or more, that include both associates and management, my responsibilities continued to carry out from my Lead position and more by taking the lead roles for Visual Merchandising, Team Development, Fostering partnerships with Rescue groups, Receiving and Shipping, and Learning and Development. I also take the opportunities to travel to our sister stores to support them from day-to-day operations as well as assisting for weeks at a time in training management and associates. In addition, business game plans were a key factor in increasing sales from year over year to quarterly by establishing different contests, promotions, key focuses, and customer consultations.

Pasadena, Ca

Coaching associates how to interact with customers without open-ended questions and to always look for the Whole Life Story of the customer and their pet. Set Goals for the day by communicating with the associates on what the Daily Sales Goal should be and how we are doing on sales in that specific week. Collaborating with the Team on ways to make work more sufficient for everyone, making sure customers have been approached and offered a hand for help and most of all, communicating with one another and making sure we are doing our best to be on top of things throughout the day.

Pasadena, California, United States

As a Sales Associate, my duties carried out from customer engagement by welcoming them into PetFoodExpress and following up with a Whole Life Approach to go beyond customer service and focus on their pet's nutritional life. Other operations included cleanliness of the store by sweeping, cleaning the bathroom daily, taking out the trash daily from the store and warehouse, to stocking from our shipment, replenishment from our warehouse and organizing/cleaning the shelves where the product go.

Pasadena, California, United States

My responsibility was spread out from high end customer service by taking orders and any assistance at the kiosks, assisting the cooks from making the fries to making the burgers, opening and closing the restaurant, cleanliness from the kitchen to the dinning areas, looking into inventory and ordering what was needed every week, and training new employees by setting the expectations from customer service to supporting the team.

Pasadena, California, United States

Started off as a clerk who had to run around the store to put away perishables, product go-backs that customers didn't end up purchasing, grabbing carts from the parking lot, customer engagement to guide them to the product that they were looking for, and cleanliness of the store by sweeping, taking out the trash from the store to the parking lot, and disposing of cardboard into the baler.Soon after, promoted to a cashier where the responsibilities carried from customer engagement being number 1, receiving all forms of payments, ringing up their items and pointing out the discounted items that they purchased, knowing all the produce codes to enter, and being put in charge of opening/closing the registers to handling the team's breaks/lunches, in addition to keeping the lines short and running smoothly for every customer to be rung up in under 3-5min., and being considered one of the top 5 fastest cashiers.

Bachelor'S Degree In Progress, Psychology, Senior

Associate'S Degree, Psychology And Behavioral Science

Activities and Societies: Psychology Club

High School Diploma, Psychology