• Properly utilized Maintenance Service Device software to troubleshoot and diagnosed which parts to order for damaged or faulty equipment.• Properly troubleshoot and diagnosed vehicle faults, such as fuel delivery issues, faulty transmission, and engine faults.• Routine services on vehicles i.e. - oil changes, fuel filter changes, air filter changes, assessed and changed tires.• Proper preventive maintenance checks and services on 24 fleet vehicles resulting in 100% serviceability.• Helped keep clean shop environment and keep tool space organized.

• In charge of break-fix equipment. Hardware and software• In charge of getting new hires, transfers, and rehires equipment setup for their start date. • Lead group orientation meetings for new hires and transfer • Close 35 tickets a week• In charge of hardware storage. call to schedule pickup of old equipment.• In charge of keep lab stocked with equipment. In charge of replenishing stock.

• Support 900+ staff members daily by troubleshooting break fix software and hardware issues within machines through Windows 7 OS using Track-it ticketing system• Utilize SCCM to manage and configure multiple systems to deploy for all new hires• Diagnose triaged machines after off-board procedures as well as upgrades, resolve technical issues for Lenovo Products, and redistribute machines after troubleshooting• Serve as main telephone operator of infrastructure help desk for incoming ticket requests• Deploy Systems from scratch utilizing Windows 7 OS for all new hires and upgrades• Troubleshoot PC products under Windows 7 OS and provide phone and video conference support• Off –board & on-board staff abiding to procedure and compliance regulations• Utilize Windows Remote Desktop Connection software to support remote users • Co-manage Infrastructure Operations Team in maintaining Service Level Agreements.

• Created inventory using excel spreadsheets and organized 500,000+ peripherals in storage, resulting in a more efficient asset management system• Prepared 1500+ laptop and desktop machines for Redemtech, saving the company $250,000+• Provided desktop support for all staff, including managers and executive staff• Resolved 200+ hardware and software related tickets in Remedy with a 95% success rate• Refreshed 100+ user desktops in preparation for open enrolment • Managed users within Active Directory and Lotus Notes Accounts..• Imaged company’s 20 standard build laptops/desktops to Windows 7 to provide new devices and increase efficiency for users• Performed 3-4 users’ newly refreshed devices daily by mapping network and printer drives • Executed weekly team’s projects to increase numbers of refreshed devices to increase company’s productivity by 50%• Assessed 10 tickets daily to support diverse users on their devices • Reached out to users to provide additional help by phone, online, or in person regarding their new devices