Marquisha Wright Email & Phone Number

◽ Maintain a clean, organized work environment to ensure the safety of customers and employees.◽ Stock shelves in areas assigned to me during my shift.

Manage large amounts of inbound and outbound calls in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileRespond to any issues with orders and follow-up by coordinating with the appropriate departments or field units.Supervise the route and status of field units to prioritize their daily schedule.Use the phone or computer to direct crews and other field units to the appropriate sites.

◽ Managed to solve customer issues and escalated issues when necessary. ◽ Modified transactions at register, resulting in a 30% boost in sales.◽ Delighted the customers with consistent and pleasant service which resulted in a 30% increase in returning customers.◽ Updated the manual record files of all clients and then computerized the data by storing the same in an online customers’ database software.◽ Filled in for the cashier for two consecutive months while also performing my regular duties and attained a record of running the cash drawer in an error-free manner.

Lafayette, Louisiana Area

Maintain contact with store personnel and mangers to accomplish productive merchandisingMaintain constant improvement of sales and productivity Follow Company policy in execution of work

Master'S Degree, Accounting And Finance, 3.0

Bachelor'S Degree, General Studies