Mar Reyes Email & Phone Number

Mexico City, Mexico

Mexico City

Bussiness to bussiness. Attention of conflicts in reservations, ticketing and communication errors between Delta and Aeroméxico systems. Attention to logistics and tickets problems around the world, mainly receiving calls from all the states of Mexico and the United States. Logistics strategies for connections between flights. Detection and resolution of connection losses or delayed and/or canceled flights. DLTERM and SNAPP systems. Creation of a program with strategies to improve the labor relationship between employees. Event organizations.

Mexico City

Resolve the most conflicting problems arising from passengers connecting with our flights. Creation and innovation in customer service strategies, logistics, improvement of relationship between employees, training of new elements, among others.

Mexico City

Costumer Service, Check- In, boarding process manager, baggage logistics, boarding logistics, public relations with airport and migration authorities, conflict resolutions, teamwork, sales, others.

Zihuatanejo, Mexico

Receipt and dispatch flighte coming from Minneapolis. Check In, Public Relations with authorities, boarding manager.

Mexico City

Wrote articles and created social media marketing as part of a strategy plan.

Mexico City

Keeping track and updated the website of the University and the Q+Ibero online newsletter. Public relations and liaise with colleges, high schools and other educational institutions to keep promotion of the university. Coordinated many scholarship contests for freshman students, and high school students such as Juan Rulfo, Cuento Historico, Arte MX, Ensayo Filosofico, Catapulta, Debate Politico and Cientificamente Creativo. Furthermore, I was coordinator of many basketball, volleyball, and soccer matches. Performed as community manager of the “Inaki IBERO” accounts. I had an active role promoting the institution collaborating with the Admissions and Institutional Communications departments. Gave support in many other different activities to my role asked by my boss.

Mexico City

Assisted with all the information requested by high school students and/or parents interested in our institution. Liaised with colleges and high schools to keep active promotion. Performed guided tours to the facilities. Advised and administrated the process of new students.

Mexico City

Store management at the campus. Sales, inventory checks, maintenance, supply and direct contact with the providers were part of my daily tasks. Implemented a sales strategy for our customers. Created a management sales system for the store.

Mexico City

Created strategies to promote the startup of “Prepa Ibero” (a high school part of the university). Engaged with directors of different colleges linked to our institution. Advised new applicants and gave guided tours to the facilities. Performed conferences to students, professors and parents. During this events, I coordinated workshops to help promote more the project.

Mexico, Toluca De Lerdo

Press releases. Public relations with the press and maintain coverage of the events made for the DIFEM program managed by the government.

Mexico, Toluca De Lerdo

Produced a journalistic and independent show broadcasted by the MEXIQUENSE TV. Participated in the research, marketing and I made a voice over for the program.

Toluca De Lerdo, Mexico

Researched and coordinated the contents and the script for every show of entreteiment. Engaged with the guests and was the point of contact as well. Main producer.

Toluca De Lerdo, Mexico.

Researched and coordinated the contents and the script for the news at 6am, 2pm and 7:15 pm. Gave full coverage to the state elections.

Toluca De Lerdo, México

Collaborated as a writer for the “Good morning Toluca” news TV program. Picture editor.

Licenciatura, Communication And Media Studies

Diploma Of Education, Mass Communication/Media Studies, Certificación Es Redes Sociales

Activities and Societies: Métricas, contenido, marketing.

Grammar And Writing In Spanish Certificate, Grammar And Writing In Spanish

Digital Marketing, Marketing

Customer Service, Sales And Neurolinguistics Certificate, Marketing, Customer Service And Sales