Marrion Charissa Cruz Email & Phone Number

San Francisco, Ca, Us

Emeryville, California, United States

Spearheaded a year-long security awareness training across 8 clients and 2 platforms, achieving increase in training completion, boosting cybersecurity compliance by, and increasing overall security awareness by ~20% through ~15 targeted multi-client sessions.Revived a dormant project management framework by introducing streamlined documentation, templates, and processes, and launching a PM platform with 50+ standardized documents.Optimized scheduling for up to 5 technicians across multiple projects while providing dispatch support that elevated operational responsiveness and client satisfaction.Collaborated with multiple departments and teams to maintain smooth project operations, consistently communicating with clients, conducting satisfaction reviews, and effectively managing project openings and closures.Ensured technician accountability by conducting follow-ups, performing client-facing tasks, maintaining detailed documentation, and handling administrative duties, all while managing main project management responsibilities.Oversaw 15+ projects from start to finish, strict adherence to constraints and security protocols, and a decrease in critical escalations, while improving cross-departmental communication, strengthening stakeholder engagement.

San Francisco, California

Clearly communicated complex IT timelines and deliverables to 5+ non- and -technical stakeholders, ensuring seamless collaboration and understanding.Led a 6-month internal dispatch operations rollout, onboarding 2 new team members, and maintaining consistent half-day coverage.Streamlined scheduling for 5+ concurrent IT projects involving multiple technicians, consistently meeting established deadlines, not including multiple initiatives for and with technician collaboration.Maintained 100% documentation accuracy, reducing errors and improving clarity for all stakeholders.Proactively flagged urgent changes for 100% of identified issues, preventing delays and maintaining project momentum and client contact.Captured and summarized comprehensive meeting notes across 10+ project discussions per month, enhancing decision-making and accountability.Managed office operations by maintaining stocked food supplies, conducting monthly inventory checks, and coordinating with vendors to address technician-related in-office follow-ups, resulting in prompt issue resolution and improved staff satisfaction.

Chico, California

Coordinated daily dispatch operations (weekdays and weekends) for 10+ drivers, leveraging route optimization tools and GPS tracking to reduce average transit times by 15% and increase on-time deliveries by 10%.Proactively addressed 100% of service issues within 24 hours, maintaining a 99% accuracy rate in customer records and boosting client satisfaction.Analyzed traffic patterns, delivery windows, and driver availability to optimize route assignments, cutting operational costs by 20%.Implemented driver feedback sessions and performance metrics, improving regulatory compliance by 10% and enhancing overall operational efficiency.

Chico, California

• Welcome and assist all residents, prospective residents, families, vendors and visitors, in a professional and friendly manner by assisting them with their needs like calling residents down from their apartments to meet visitors and leading them to the waiting room if an appointment was made for a Director.• Answer phone calls and directing them to the proper line.• Assist and coordinate transportation services to the store or medical appointments for residents.• Assist residents in scheduling maintenance requests and following-up with Maintenance Director about progress as courtesy to residents who ask.• Maintaining a neat, organized and presentable front desk by regularly filing paper files and folders depending on date, resident and information provided in forms.• Provide administrative support for the Business Office Manager and Executive Director.Secondary roles:1. Provide event support for Event Coordinator, not limited to: placing invitations, newsletters and announcements in resident mailboxes, set up and clean up of events and parties in the property.2. Help in editing and writing parts of newsletter, a role that was given with the Event Director's knowledge of my Editing and Writing background through my minor in Journalism.

Chico, California

Interned with Chico Peace and Policy, enhancing skills in advocacy, community outreach, and stakeholder communication, which translate to strong client relationship management and effective project stakeholder engagement.

San Francisco, California

Chico, California

As a beat writer for The Orion, mastered delivering accurate and timely information under tight deadlines, directly applicable to managing urgent project changes and maintaining up-to-date project documentation.

San Francisco, California

Participated in Golden Gate National Parks’ LINC Program, developing project coordination and leadership skills through managing educational programs and stewardship initiatives, aligning with responsibilities in overseeing multiple IT projects and optimizing operations.

Minor, News Journalism

Bachelor Of Arts (B.A.), International Relations