Marrisa D. Email & Phone Number

Raleigh, North Carolina, United States

- Front line support of Microsoft 365/Azure enterprise, focusing on telephone and walk ins.- Effectively work with customers, service desk and technical services personnel.- Diagnose errors or technical problems, and determine and implement proper solutions.- Maintain documentation for each task.- Escalate complex problems to the next level of support.- Perform hardware installations, repairs, maintenance, software installations and upgrades.- Take responsibility for follow-up services or problem escalation.- Coordinate vendor repair services for onsite and offsite work.- Provide end-user training as required.- Build positive relationships with customers.

- Provided excellent customer service while proactively assisting guests and utilizing point-of-sale proficiency. - Utilized teamwork and flexibility in a fast-paced environment to rotate between positions on the floor while managing ticket completion time for customers.- Trained new hires on how to properly perform each station’s duties and our mission values

Memphis, Tennessee, United States

- Monitored and authorized network access for MPD users through Active Directory when required following the principle rule of least privilege.- Utilized Lansweeper to address help tickets from MPD employees through direct resolution or routing for additional follow up as needed.- Interfaced with MPD leadership and officers via phone call, in-person, or email interaction to provide support, customer service and issue resolution in a timely manner.- Prepared and dispatched laptops for new recruits or employees with proper local login or network domain connection.- Remotely accessed domain users’ computers via Remote Desktop Connection to install desired software, troubleshoot issues, or remove software deemed a security risk.- Analyzed and sanitized computer drives while determining potential for repurposing or disposal.