Marrissa Patterson, Cpc-A Email & Phone Number

As the administrative assistant for HRSA-ILA, the longshoremen's benefits office, I was the first point of contact for longshoremen with questions about their short-term disability, pension, annuity, and other benefits. My ability to perform efficiently and accurately helped to impact each longshoreman's personal well-being as they received timely service and detailed responses to their inquiries.- documented frequent office procedures which minimized wait times for longshoremen- received positive feedback from longshoremen that I helpedserved as the backup for the timesheet reporting process

Ogden, Ut, Us

This role involves publishing ~2,500 words per week of content that will improve the search engine rankings for a variety of clients including:- disability, liability, life, and health insurance - entertainment and media law firms- project managers, UX designers- small business owners- social media managers- haute couturiersLocation: Remote/Work From Home

Hampton Roads, Va, Us

Consistently maintained a registration accuracy rate of 95% by meticulously verifying patient information and entering it into the electronic systemRegistered an average of 30 patients per day, ensuring timely and accurate data entry for efficient patient flowReduced insurance verification time by 25% through the implementation of streamlined processes, resulting in improved patient satisfactionResolved an average of 15 patient inquiries per day, demonstrating strong communication skills and the ability to address concerns promptlyMaintained up-to-date and accurate electronic health records for a patient population of 1000+, ensuring efficient access to patient information for physicians and reducing errorsEffectively managed simultaneous administrative tasks, including patient registration, insurance verification, and preadmission scheduling, while consistently meeting daily targets and deadlines

Ashfield, Ma, Us

Achieved a 40% improvement in website load time: Spearheaded comprehensive performance optimization efforts for a WordPress-based website, resulting in a significant 40% reduction in page load times, enhancing user experience and engagement.Implemented image optimization strategies: Reduced page load times by 25% by implementing advanced image optimization techniques, including compression and responsive image delivery, while maintaining visual quality and integrity.Reduced server response times by 30%: Optimized server configurations, including caching mechanisms and server-side scripting, resulting in a 30% decrease in server response times, enhancing website responsiveness and reliability.Implemented code minification and resource consolidation: Successfully reduced the number of HTTP requests by 20% through code minification and consolidation of CSS and JavaScript resources, leading to faster page rendering and improved performance scores.Introduced lazy loading for multimedia content: Enhanced user experience by implementing lazy loading for images and videos, reducing initial page load times by 15% while ensuring a smooth browsing experience as content loads on demand.

Washington, Dc, Us

In this role, I was responsible for the direct care of families in the US Navy temporarily stationed at the Naval Air Station Oceana in Virginia Beach, VA. It was my job to develop and implement age-appropriate activities and curriculum that promoted the social, emotional, and cognitive development of 20+ children daily.- achieved certification in CPR and First Aid, ensuring readiness to handle medical emergencies and provide immediate assistance when needed- recognized for my ability to establish rapport with children and youth, earning their trust and respect

My role on the Digital Marketing team was to launch an e-commerce website using the Shopify payment and web hosting service and provide training to the team for light maintenance needs. I am solely responsible for major updates and new merchandise launches. I frequently use Canva to design graphics such as banners, YouTube thumbnails, and social media posts.- Compile 100 technical requirements for the creation and maintenance of a B2C website- Plan, prepare and execute technical development of the website, anticipating 100s of views weekly- Develop marketing campaigns to improve customer conversion by 50% and reduce drop-offs- Effectively met deadline to launch website under two month deadline November 1, 2020

Midlothian, Virginia, Us

- Worked with the Director of Project Management for the leading digital marketing company servicing the lifestyle vehicles & commercial equipment industry- Developed custom user interface solutions using primarily content management systems (GitHub) and a combination of programming skills such as HTML5, CSS3, and JavaScript, resolving 4-6 bug fixes daily- Whittled down a backlog of over 500 websites that were out of compliance with the Americans with Disabilities Act, their total monthly unique visitors numbering over 7 million- Organized a professional development workshop, instructing 8 coworkers on using a free and open-source graphics editor that is compatible to Photoshop- Trained in web development, quality assurance, cyber-security, and networking

Midlothian, Virginia, Us

This role is the first step towards an apprenticeship with Maxx Potential. The lab includes:- Getting a hands on experience solving technology problems with HTML, CSS, and Javascript tools- Improving workflow productivity by learning how to navigate, access, and modify files and folders without using a mouse- Career path mapping- Networking with like-minded individuals

Bay Area/Global, Us

While working at Maxx Potential in late 2019, management encouraged the employees to pursue freelance opportunities to supplement our knowledge (and incomes). I discovered Topcoder via Google one day. A quick skim taught me that Topcoder was passionately propping up the technologist community by offering cash for coding challenges, in the categories of Design, Development, and Data Science. The skills I learned from leading customer acceptance testing at USPS.com for four years and good timing made my partnership with Topcoder one of the most delightful of my career. I tackled two challenges with one first-place win and one second-place win :). The pandemic halted a lot of the active challenges but I look forward to Topcoder's Challenges' return.

- Led and supervised a team of 6-10 people during the heavy traffic season where store profits were daily above $10,000- Expanded store sales using diversity and inclusion strategies, allowing the company to earn $1 Million in April 2019- Improved entry-level training and communication between 8 department managers and senior level management- Organized hiring of 8 fellow customer service agents and promoted 3 persons to acknowledge their contributions to the customer service team - Learned how to care for over 50 native and non-native plant species for all climate zones

Calabasas, Ca, Us

- Accurately interpret client research needs;- Develop and execute a research strategy;- Adapt research strategies depending on the available information;- Utilize advanced search techniques to unearth difficult-to-find information on the public Web; and - Respond to client and research manager feedback.

Dallas, Texas, Us

● Coordinated the office and kitchen supply orders weekly for over 50 employees working with several vendors● Ordered an average of 10 lunches monthly and organized their on-time delivery and presentation● Researched opportunities for management to discover local government contracts with the surrounding 10 city and county municipalities● Maintained a clean workspace and sanitized kitchen space

● Assist international students with writing skills, grammar, and critical thinking● Instruct students on the mechanical rules of English for native speakers● Read business correspondence, emails, resumes, cover letters, and academic essays of students in order to provide appropriate feedback for each individual

Dublin 2, Ie

In this role, I strive to add value for Accenture's government clients. They are seeking technology solutions to business processes and I coordinate the effort with all stakeholders, creating "as-is" and "to-be" process documentation to facilitate a project's completion. As middle level supervisor, I organize and direct quality work efforts with multiple analysts on my team. Other duties include:- Maximizing my team's performance- Anticipating critical situations and handling them appropriately- Creating business requirements- Stakeholder management at the federal level- Change management - BI tool reference and tracking

Dublin 2, Ie

In this role, I leveraged Accenture's Delivery Methods to deliver high performance to my client, the US Postal Service. This included editing and assisting in the creation of Design documents for updates to a mobile application entitled Surface Visibility and a USPS.com web application . Furthermore, I became a subject matter expert in Customer Acceptance Test Planning, Preparation and Execution. - Spearheaded quality assurance efforts for the US Postal Service's Click-N-Ship website, ensuring a seamless user experience and adherence to industry standards.- Collaborated closely with cross-functional teams to gather and analyze business requirements, translating them into actionable insights and recommendations for improvement.- Developed comprehensive test plans and strategies, meticulously identifying potential issues and implementing effective solutions to enhance site performance and functionality.- Played a pivotal role in identifying and resolving critical defects, significantly reducing system downtime and improving overall customer satisfaction.- Utilized advanced analytics tools and methodologies to track key performance indicators, providing valuable data-driven insights to stakeholders and driving continuous improvement initiatives.- Acted as a trusted advisor to clients, delivering regular progress reports and facilitating productive discussions to align project objectives with organizational goals.- Demonstrated exceptional communication and interpersonal skills, fostering strong relationships with clients and team members to ensure successful project delivery on time and within budget.

As the President of the Alpha Delta Chapter of Gamma Phi Delta Sorority, Inc., an organization for business and professional women, I act as CEO, treating the organization as a business. I am concerned with the our human capital: particularly in training current members, as well as the recruitment of new members.I manage the various levels of the organization, ensuring that our purpose becomes realized through the efforts of programs and activities, facilitated by other executive board members and committees.

Boston, Ma, Us

In this role I served as an intern on the Financial Planning and Analysis Team. Some of my projects including working on the integration of my Optimization and Control under Energy Services with another team from GE's Energy Infrastructure branch. I also performed a multitude of ad hoc tasks from senior management.

Virginia Beach , Virginia, Us

● Operated a multi-line telephone system and made transfers to over 140 TowneBank Mortgage employees● Performed a multitude of administrative and clerical duties, including drafting correspondence to employees, averaging 7-10 memorandums per week● Manufactured the set up of new mortgage loan application files● Greeted TowneBank Family customers to the office and reached out to those they are meeting

Washington, District Of Columbia, Us

In this position, I opened and responded to the correspondence for President Barack Obama and the First Family, including citizen phone calls, letters, e-mails, and gifts.

Atlanta, Ga, Us

● Edited and formatted the essays and resumes of a class of 200 first-year students● Collaborated with First Year Seminar instructor to prepare materials● Led two 8-10 member group discussions regarding lecture topics and serve as a mentor to ensure academic success● Coordinated and scheduled class presenters on career related topics

Chesapeake, Va, Us

● Planned and implemented a well-rounded, age-appropriate unit program ● Served as a positive role model for campers to enhance social and peer related skills● Provided a safe and healthy environment for campers

Bachelor Of Arts Degree, Business Administration

Certificate Of Medical Billing And Coding Specialist, Medical Office Management/Administration

Business, Law And Diplomacy

International Business And Trade

Advanced Diploma, International Baccalaureate Diploma, International

Creative Writing