I am a Business Intelligence/data Analyst who ispassionate about providing clients with reliable datasolutions to help meet their Business needs as well asmake strategic decisions. Equipped with proven skillsin Data Architecture, Report Writing, and DataVisualization, I provide business insights by firsttaking time to understand clients' business mission,goals, philosophy, challenges, strategy, KPIs to enableme provide data solutions that are unique to theirbusiness(s).Competencies:Dashboard Creation and Bl Reporting ( Power Bl,Tableau & SSRS)Intelligence/Requirements Gathering andProject ScopingDatabase Management (using MS-SQL Server andMicrosoft Azure)Business Analysis (Agile Methodology)Data Architecture and Design of Data Warehouse(Kimball Methodology)Data Mining & Integration3+ years of experience providing technical support for desktop, network, cloud and software issues as an IT Support Analyst Strong problem solving and analytical skills by troubleshooting, problem-solving, and providing excellent customer service to 45 clients monthly . I can handle between 8-12 support tickets per dayExcels in ensuring operational continuity and providing seamless onboarding experiences for 50 new hiresResolved 100+ support tickets per month, resulting in a 90% satisfaction rate from employeesManaged inventory of IT assets, resulting in a 15% reduction in lost or misplaced equipmentCollaborated with cross-functional teams to implement a new software system, resulting in a 20% increase in operational efficiencyCommunicated complex technical solutions effectively to non-technical workers, resulting in a 95% satisfaction rate in a team environment.My top skills are TableauMicrosoft Power BIBusiness Intelligence (BI)SQLData VisualizationMicrosoft SQL ServerExtract, Transform, Load (ETL)SQL Server Reporting Services (SSRS)Data WarehousingSQL Server Integration Services (SSIS)Data ModelingBusiness AnalysisBusiness Intelligence ToolsDatabasesData AnalysisPython (Programming Language)Transact-SQL (T-SQL)R (Programming Language)AnalyticsSAP BusinessObjects
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Analyst-It, Business ApplicationsCnooc International Jan 2023 - Apr 2024Calgary, Alberta, CanadaTroubleshoots and solves IT issues that occur on in-house applications including but not limited to Microsoft Suite and Active Directory used by 50 employeesEffectively works on multiple level 1 and 2 service tickets simultaneously through different mediumsCommunication skills by working with 100 colleagues successfully prioritizing issues and solving them by 92 %Detail oriented developing 25 small networks, installed and upgraded operating systems Developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets resulting in effectively working on multiple level 1 and 2 service tickets simultaneously Troubleshoots Internet connectivity issues as well as printer and other hardware and network devices -
Data Management AnalystUniversity Of Saskatchewan Sep 2022 - Dec 2022CanadaDeveloped 24 dashboards and geo-visualizations using spatial and nonspatial datasetsData management using database software, including MS SQL Server and MS Office (Excel/Access) Preparing social-demographic variables using 2021 census data at dissemination areas and blocks resulting in 77%Communicated with the company owner to determine the design, layout and website’s ambiance to ensure that personal preferences were inputWorked independently on 50 website projects and upgrades to ensure ongoing client satisfaction by 89%Effectively used WordPress content management system from independently learning its functionalityEdited 4 to 6 images and content to the specifications of the client for the new layout of the sit -
Customer Service AssistantLloyds Bank Feb 2010 - Dec 2011Wales, United KingdomExcellent communication skills by providing support to 500 customers evaluating needs and providing customer solutions Improve customer satisfaction by 89% consistently through providing unique, specialized and expert resolution of conflicts, issues and concernsTeamwork and collaboration skills by working with 50 colleagues developing 77 projects Analytical and critical thinking Cut data processing time by 62% by building a new cloud data infrastructure, leading to more prompt insights.Planned monthly meetings with over 150 attendeesTechnical Aptitude and Knowledge Maintained a 96% satisfaction rating over a 24-month period as a customer service assistantConflict Resolution and negotiation ability by Researched topics, designes, and used PowerPoint to deliver elevator pitches monthly as the team leader. Word processing, System administration, Email management and Spreadsheets -
Data Entry SpecialistIt Software Inc Jan 2009 - Sep 2009Punjab, Pakistan
Marrium Atique Education Details
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Npower Canada4 -
Bahuddin Zakariya University4
Frequently Asked Questions about Marrium Atique
What is Marrium Atique's role at the current company?
Marrium Atique's current role is IT Analyst, Data Analyst, Business Intelligence, Service Desk Analyst.
What schools did Marrium Atique attend?
Marrium Atique attended Southern Alberta Institute Of Technology (Sait), Npower Canada, University Of Wales, Bahuddin Zakariya University.
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