Marrium Atique Email & Phone Number

Calgary, Alberta, Canada

Troubleshoots and solves IT issues that occur on in-house applications including but not limited to Microsoft Suite and Active Directory used by 50 employeesEffectively works on multiple level 1 and 2 service tickets simultaneously through different mediumsCommunication skills by working with 100 colleagues successfully prioritizing issues and solving them by 92 %Detail oriented developing 25 small networks, installed and upgraded operating systems Developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets resulting in effectively working on multiple level 1 and 2 service tickets simultaneously Troubleshoots Internet connectivity issues as well as printer and other hardware and network devices

Canada

Developed 24 dashboards and geo-visualizations using spatial and nonspatial datasetsData management using database software, including MS SQL Server and MS Office (Excel/Access) Preparing social-demographic variables using 2021 census data at dissemination areas and blocks resulting in 77%Communicated with the company owner to determine the design, layout and website’s ambiance to ensure that personal preferences were inputWorked independently on 50 website projects and upgrades to ensure ongoing client satisfaction by 89%Effectively used WordPress content management system from independently learning its functionalityEdited 4 to 6 images and content to the specifications of the client for the new layout of the sit

Wales, United Kingdom

Excellent communication skills by providing support to 500 customers evaluating needs and providing customer solutions Improve customer satisfaction by 89% consistently through providing unique, specialized and expert resolution of conflicts, issues and concernsTeamwork and collaboration skills by working with 50 colleagues developing 77 projects Analytical and critical thinking Cut data processing time by 62% by building a new cloud data infrastructure, leading to more prompt insights.Planned monthly meetings with over 150 attendeesTechnical Aptitude and Knowledge Maintained a 96% satisfaction rating over a 24-month period as a customer service assistantConflict Resolution and negotiation ability by Researched topics, designes, and used PowerPoint to deliver elevator pitches monthly as the team leader. Word processing, System administration, Email management and Spreadsheets

Punjab, Pakistan

Graduate, Business Intelligence Data Analysis And Reporting, 4

Learned about industry-standard data management practices and techniques. Learned to use and manage multiple databases to develop.

Graduate, Junior It Analyst, 4

14-week in-class training with hands-on experience including: ● Assemble computer components based on customer requirements ● Install.

Msc Finance, Finance, General, 3.5

Master'S Degree, Economics, 4