• Completed multiple inquiries in a day through phone call and email collaborations.• Established and organized the customer’s businesses through educating with the company products and services.• Conveyed and resolved customer’s technical difficulties and billing disputes. • Identified, investigated and tested customer’s technical problems.• Generated new sales for the company’s client by assessing the customer’s needs and delivering customer education on the client’s products and services.• Formed customer relationship satisfaction.• Sustained the client’s trust towards the company through management cooperation and stimulating customer service satisfaction.

• Administered and accomplished more than 90 authorization requests and inquiries in a day through phone call collaboration.• Attained the adherence of HIPAA and surpassed the service-level-agreement of the client.• Achieved and strengthened provider relationship satisfaction and trust by delivering accurate authorization request results.• Conserved the client’s finances by assessing, analyzing and calculating the need for creating authorization according to the provider’s requests and patient’s insurance policies.• Earned the client’s trust towards the company through management cooperation and stimulating provider experience satisfaction

• Formulated and facilitated travel itinerary for tourists then handled and operated trips as a tour guide.• Accelerated the number of tourists through creating business development plan and collaborating with the Tourism head.