Mars S. Email & Phone Number

OTDA

Albany

• Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc.
• Follows appropriate policies and procedures.
• Researches and analyzes data to address customer service issues..
• Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Uses computerized systems for tracking, information gathering and troubleshooting.

Albany, New York Area

Syracuse, New York Area

• Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, under the various.
• Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
• Perform written and verbal duties of the position to meet company goals for production and accuracy.

Syracuse, New York Area

• Answers phone calls on behalf of ACP and serves as the front line of communication for the organization with a focus on customer service.
• Assists patients with any questions regarding ACP and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems

Syracuse, New York Area

• Respond to high volume inbound telephone inquiries from potential patients of over 500 dental practices nationwide
• Schedule and confirm new patient appointments

Syracuse, New York Area

• Assisting members with eligibility, benefits, claims and adjustments via telephone.
• Customer service, keeping a calm demeanor in stressful escalated situations
• Excellent phone and soft skills

Syracuse, New York Area

• Educating Pet Parents on the benefits of holistic diets for their pets.
• Being friendly and inviting to all potential customers
• Educating customers on the benefits of the products as well as helping them find the right food for their pet (ie sensitive stomachs, food allergies, etc.)

Syracuse, New York Area

• Delivering legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Preparing drink and food orders
• Maintains regular and consistent attendance and punctuality

Clay, New York