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Marsha Crews is listed as Customer Enablement Manager at VitalSource at VitalSource, a with 266 employees, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at vitalsource.com and a matched LinkedIn profile for Marsha Crews.
Marsha Crews previously worked as Customer Enablement Manager at Vitalsource and Sales Operations Specialist at Tecan. Marsha Crews holds Master Of Arts - Ma, Organizational Management from Ashford University.
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AeroLeads found 1 current-domain work email signal for Marsha Crews. Compare company email patterns before reaching out.
Google Certified Project Manager graduate with a background in Customer EnablementManagement. Strong technical ability with a work history focused on retention,efficiency, and project planning. In-depth knowledge of Salesforce, and a provenhistory of success.
Listed skills include Customer Service, Microsoft Office, Public Speaking, Leadership, and 14 others.
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United States
-Responsible for ensuring the successful onboarding and support of customers. -Provide customer training, troubleshooting, and addressing any issues or concerns that may arise. -Collaborate with cross-functional teams to ensure a seamless customer experience and identify opportunities for improvement.-Serve as the point of contact for customers, building strong relationships and ensuring their needs are met,
Morrisville, North Carolina
-Supported the sales team and ensured smooth operations. -Responsible for managing sales data, analyzing trends, and generating reports to inform decision-making. -Assisted with the development and implementation of sales strategies and processes. -Provided support to sales representatives, addressing any questions or concerns they had.
Raleigh-Durham, North Carolina Area
-Provided training and product support to customers resulting in a 15% reduction in customer support inquiries.-Maintained effective client relationships, ensuring client satisfaction and loyalty.-Documented customer support processes and procedures, resulting in a 10% reduction in customer support errors.
Garner, Nc
-Managed and oversaw operations, new hire orientation, administration, and improvement of customer satisfaction.-Supervised onboarding using HRIS PeopleMatters and conducted departmental performance reviews for employees.-Assisted with monthly Store inventories and established diligent adherence with the FIFO (first in – first out) method.-Oversaw either with the opening or closing of the store and ensured proper and thorough cleanliness.-Managed and organized employee shift schedule and that they follow break and lunch schedules accordingly.-Expanded departmental staffing needs by 20% by thoroughly screening and interviewing of potential candidates.-Spearheaded employee training and development program to increase service customer satisfaction while decreasing service times by 10%.-Reduced payroll discrepancies by 15% through daily data monitoring. Increased employee satisfaction by 50%, reducing the turnover rate by 15%.-Drove growth of overall customer satisfaction by 30% using customer-focused action plans.-Cut costs on sugar loss by 10% using SMART formula action plans.
Other employees you can reach at vitalsource.com. View company contacts for 266 employees →
Rashmi Krishnappa
Colleague at VitalsourceRaleigh-Durham-Chapel Hill Area, United States
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John O'Donnell
Colleague at VitalsourceRaleigh, North Carolina, United States
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Kevin Landolt
Colleague at VitalsourceRaleigh-Durham-Chapel Hill Area, United States
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Taylor Farrell
Colleague at VitalsourceRolesville, North Carolina, United States
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Liza Ollila Guikema
Colleague at VitalsourceGrand Rapids, Michigan, United States
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Ryan Schwartz
Colleague at VitalsourceVerona, Wisconsin, United States
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Cody Mcgowan
Colleague at VitalsourceRaleigh, North Carolina, United States
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Judson Drennan
Colleague at VitalsourceCary, North Carolina, United States
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Sarah Lucas
Colleague at VitalsourceColumbus, Ohio Metropolitan Area, United States
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Cary Atkins
Colleague at VitalsourceShelby, North Carolina, United States
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Activities and Societies: Golden Key International Honour Society
Quick answers generated from the profile data available on this page.
Marsha Crews works for VitalSource.
Marsha Crews is listed as Customer Enablement Manager at VitalSource at VitalSource.
AeroLeads has found 1 work email signal at @vitalsource.com for Marsha Crews at VitalSource.
Marsha Crews is based in Raleigh-Durham-Chapel Hill Area, United States while working with VitalSource.
Marsha Crews has worked for Vitalsource, Tecan, Blackboard, and Mcdonald'S.
Marsha Crews's colleagues at VitalSource include Rashmi Krishnappa, John O'Donnell, Kevin Landolt, Taylor Farrell, and Liza Ollila Guikema.
You can use AeroLeads to view verified contact signals for Marsha Crews at VitalSource, including work email, phone, and LinkedIn data when available.
Marsha Crews holds Master Of Arts - Ma, Organizational Management from Ashford University.
Marsha Crews is listed with skills including Customer Service, Microsoft Office, Public Speaking, Leadership, Salesforce.Com, Customer Satisfaction, Research, and Human Resources.
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