Marsha E Email & Phone Number

Assisting with the litigation of large loss and complex injury cases in the Defendant team.Thorough review of medical records and reports to create chronologies detailing the Claimant’s medical history.Preparing instructions to counsel and experts by summarizing the pertinent facts of the case illustrating our client’s position and instructions.Liaising with opposing third party solicitors, instructing experts, registering and updating CRU.

United Kingdom

Assisting with the litigation of large loss and complex injury cases in the Defendant team.Thorough review of medical records and reports to create chronologies detailing the Claimant’s medical history.Preparing instructions to counsel and experts by summarizing the pertinent facts of the case illustrating our client’s position and instructions.Liaising with opposing third party solicitors, instructing experts, registering and updating CRU.

Autonomously managing a civil litigation caseload in excess of 500 cases illustrating excellent organizational skills by reviewing proceedings, providing quantum valuations, reviewing and agreeing costs, adhering to Court Orders, reviewing case law relied upon in counsel’s advice, liaising with the client and third party to settle matters amicably.Handling cases from inception to settlement by instructing counsel, preparing briefs, preparing list of documents, drafting Witness Statements, filing and serving Direction Questionnaires, reviewing cost schedules, requesting and issuing settlement monies, obtaining instructions in regards to Part 36 and Without Prejudice Offers. Consistently exceeding both my monthly settlement and revenue targets by settling and billing files efficiently.

Reviewing point of sale notes on file, calculating redress and issuing payments in accordance with the Financial Ombudsman (FOS) regulations and Financial Conduct Authority (FCA) meeting strict daily targets.Corresponding with customers in writing, over the phone as well as taking inbound calls answering queries regarding the progress of their claims.Completing holistic investigations including reviewing confidential information, cross referencing data from different computer programs searching for relevant information to find an outcome for the claim.Self-managing my caseload stream, resolving complaints and conducting the investigation ensuring that excellent customer service is provided by implementing Know Your Customer (KYC) and Treating Customers Fairly (TCF) company policies.

Worked on behalf of four of the biggest lenders in the UK undertaking the legal transactions of the re-mortgage process, demonstrating superb organizational skills working in a high pressured environment managing in excess of 200 cases meeting SLA (Service Level Agreement) requirementsAssisting with additional legal work (transfers of equity, additional land queries, Land searches, satisfying mort-gage offer conditions and advising borrowers accordingly).

Effectively self-managing my workload, meeting deadlines, producing both quality and quantity.Demonstrating excellent attention to detail and high levels of accuracy when dealing with client accounts.Focusing on TCF making them feel valued, implementing excellent standards of customer service