• Provide escort services at assigned locations to support the unit’s Security Monitor program. Ensure operations continuity during personnel rotations, enhancing processes and resolving conflicts. Monitor LN/OCNs and surroundings using surveillance techniques to detect suspicious activities and respond to emergencies. Volunteered for additional tasks to help complete assignments, including part-time dispatcher.

• Conducted program and workflow analysis for quality management, organizational planning and development, staffing utilization, productivity, workforce requirements, work improvement, and methods. Developed procedures, systems, and methods for various management functions including business management, financial tracking, and information management. Established policies and procedures, providing guidance for assignments and selecting appropriate approaches. Served as travel administrator.• Managed over $20 million in property assets throughout their life cycle, ensuring proper documentation and transfer of assets. Utilized Automated Inventory Management System (AITS) and Asset Management System (AMS) for tracking and updating equipment. Ensured accurate budget tracking and reconciliation using PRISM, REGIS, US Bank, DELPHI, and NEXUS. Achieved Contracting Officer Representative Level II certification and completed Funds Certification course.

• Assisted the Store Management team with leading the store team members during second shift, observing/coaching individuals and performing operational duties including opening/closing, ensuring store compliance, and finding creative ways to drive the business while delivering premium customer service. Assisted with training other team members while applying best practices.

• Streamlined and organized the supply room, processed out-of-date property for removal/destruction following CBP guidelines. Notified stakeholders of facility issues and processed employee awards, maintaining accurate documentation. Created and disseminated an Awards Catalog to management personnel. Facilitated the issuance of property and maintained accurate employee records. • Assisted with FOIA team collaborations and data analysis using Power BI. Trained new hires on company policies and procedures, created Standard Operating Procedures, and managed training schedules and records. Recommended training materials, managed training budget, and ensured training documentation in PALMS. Updated supervisors on mandatory training and deadlines. Served as travel administrator.

• Provided high-quality internal and external customer service and operations support. Managed human resource tasks, including position descriptions and personnel actions. Assisted with administration, providing reports, presentations, and brochures to the Field Office Director. Streamlined workflow processes using various computer systems. Managed property and budget, maintaining 100% accountability of $20 million in property value. Served as travel administrator.• Oversaw and reviewed budget needs, provided financial systems training, and analyzed supply usage trends. Coordinated and documented training in PALMS, managed off-site training, and supervised facility projects. Developed and coordinated events, managed PIV Card issuance, and handled timekeeping using WebTA. Acted as Collateral Duty Local Security Officer & Safety Officer, conducting inspections and ensuring regulation compliance.

• Developed a Scheduling Standard Operations Procedure (SOP) for the clerical team which decreased scheduling errors by 75% within the office and has been integrated within the District training manual. Launched an effective pre-adjudication method by interpreting and applying laws, regulations, policies, and management directives prior to scheduling appointments. Recognized for providing quality and accurate information to the Adjudications team. Established and monitored an internal quality control plan that allowed management to accurately visualize the status of pre- and post- naturalization of applicants by tracking the printing and issuance of certificates.

• Decreased patient wait times by streamlining laboratory test workflows. Trained and mentored co-workers and students on laboratory procedures. Ensured laboratory certification by JCAHO and assisted nursing team with EKGs. Followed HIPAA guidelines for patient privacy.

• After promotion, supervised twelve soldiers during Operation Enduring Freedom, managing vehicle dispatch. Assisted in establishing and applying CBRN defense measures. Filed and maintained personnel medical records.