Marsha Hunt Email and Phone Number

Managing marketing budgets and evaluating marketing performance.Monitoring competitors’ activity.Monitor and optimize the brand online reputation.Working within the Marketing team to provide accurate data and analysis that supports the overall promotional strategy for the company.Plan and generate new and creative growth strategies.Utilize strong analytical ability to evaluate end-to- end customer experience across multiple channels and customer touch pointsWork with the Country Manager, Senior Managers, Regional/International Marketing team, create and drive a localized a marketing strategy.

Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.Process necessary paperwork to rebate customer service charges.