Marsha K. Email & Phone Number

Alexandria, Va, Us

Washington Dc-Baltimore Area

Alexandria, Virginia, United States

• Ensured on-time payments to staff and vendors by streamlining processes through software such as QuickBooks and Paychex, reducing late payment instances by 80%• Utilized Microsoft Office and Google Suite to streamline inventory management processes, resulting in a 45% increase in overall productivity and a 50% decrease in unnecessary orders• Work closely and have a fundamental understanding of all departments, their operations, and act as a central liaison for business operations and… Show more • Ensured on-time payments to staff and vendors by streamlining processes through software such as QuickBooks and Paychex, reducing late payment instances by 80%• Utilized Microsoft Office and Google Suite to streamline inventory management processes, resulting in a 45% increase in overall productivity and a 50% decrease in unnecessary orders• Work closely and have a fundamental understanding of all departments, their operations, and act as a central liaison for business operations and assisting in administrative duties at all times.• Schedules and attends meetings through Zoom, Teams, and Google Meet to prepare notes and minutes• Supports the Vice President through calendar management, communication, and outreach Show less

Washington Dc-Baltimore Area

• Directly supported the Director and Chief Marketing Officer in launching 5 successful sales campaigns, resulting in an increase in customer engagement• Provided calendar oversight, coordinated meetings, and regularly corresponded on behalf of CMO.• Oversaw and identified areas for improvements and implemented changes to optimize results by generating and analyzing reports, as well as training on software platforms.• Conducted in-person and virtual training sessions for groups as… Show more • Directly supported the Director and Chief Marketing Officer in launching 5 successful sales campaigns, resulting in an increase in customer engagement• Provided calendar oversight, coordinated meetings, and regularly corresponded on behalf of CMO.• Oversaw and identified areas for improvements and implemented changes to optimize results by generating and analyzing reports, as well as training on software platforms.• Conducted in-person and virtual training sessions for groups as large as 19.• Provided daily, weekly, and bimonthly reports in Excel that were used by senior managers and leaders including Board Members.• Led weekly and daily meetings to ensure clear and consistent communication among the sales operations team leading to a 15% decrease in errors and a 10% increase in efficiency. Show less

Washington Dc-Baltimore Area

• Managed daily sales operations by collaborating with supervisors to achieve and exceed revenue targets.• Coordinated third-party listings, while ensuring accurate and timely invoicing and settlement of all partnerships before fiscal year-end.• Drove engagement and enhanced sales growth by implementing various sales campaigns and annual promotional projects in a timely and efficient manner.• Oversaw key inventory management processes to optimize sales potential by streamlining and… Show more • Managed daily sales operations by collaborating with supervisors to achieve and exceed revenue targets.• Coordinated third-party listings, while ensuring accurate and timely invoicing and settlement of all partnerships before fiscal year-end.• Drove engagement and enhanced sales growth by implementing various sales campaigns and annual promotional projects in a timely and efficient manner.• Oversaw key inventory management processes to optimize sales potential by streamlining and updating online sales path content and coordinating upsell opportunities.• Developed and executed multiple effective onboarding and training programs for personnel on CRM software and other standard operations to ensure operational excellence and staff development. Show less

Washington Dc-Baltimore Area

• Provided accurate updates on sales performance and revenue generation by reporting financials to superiors and business offices.• Maintained high levels of operational efficiency and customer service excellence in daily sales operations by enhancing customer satisfaction and loyalty.• Developed and implemented sales strategies and tactics to maximize revenue potential and improve overall sales performance.• Spearheaded recruitment and training processes and supervised staff… Show more • Provided accurate updates on sales performance and revenue generation by reporting financials to superiors and business offices.• Maintained high levels of operational efficiency and customer service excellence in daily sales operations by enhancing customer satisfaction and loyalty.• Developed and implemented sales strategies and tactics to maximize revenue potential and improve overall sales performance.• Spearheaded recruitment and training processes and supervised staff effectively to ensure excellent performance and achieve optimal sales results.• Enhanced departmental efficiency by streamlining and re-organizing the sales department’s shared drive and improved data accuracy and reliability by creating a standardized process for updating contact information during the pandemic. Show less

Washington Dc-Baltimore Area

• Utilized Tessitura to extract data and generate outbound lists for efficient and effective customer targeting. • Maintain up-to-date records and facilitate in accurate financial decision-making by managing subscription and financial reporting on a regular basis. • Monitored trends and make strategic pricing decisions by producing daily and weekly pricing reports. • Implemented price changes according to established guidelines, while ensuring consistency and accuracy in pricing… Show more • Utilized Tessitura to extract data and generate outbound lists for efficient and effective customer targeting. • Maintain up-to-date records and facilitate in accurate financial decision-making by managing subscription and financial reporting on a regular basis. • Monitored trends and make strategic pricing decisions by producing daily and weekly pricing reports. • Implemented price changes according to established guidelines, while ensuring consistency and accuracy in pricing strategies.• Ensured accuracy and accountability in financial transactions to close daily sales reports and reconcile cash drawers and petty cash in an efficient manner. Show less

Washington Dc-Baltimore Area

• Collaborated with adjacent departments to provide seamless service to patrons and ushers, ensuring a positive customer experience. • Assisted patrons with purchases, parking, subscriptions, donations, and issue resolution, utilizing a customer-centric approach to address needs and concerns.• Prioritized tasks according to management direction and deadlines, demonstrating strong time management and organizational skills.

Bachelor Of Arts - Ba, Theatre/Theater

Concentrations in Business and English

Associate'S Degree

High School Diploma