Marsha K. Email & Phone Number

Washington DC-Baltimore Area

Alexandria, Virginia, United States

• Ensured on-time payments to staff and vendors by streamlining processes through software such as QuickBooks and Paychex, reducing late payment instances by 80%
• Utilized Microsoft Office and Google Suite to streamline inventory management processes, resulting in a 45% increase in overall productivity and a 50% decrease in unnecessary orders
• Work closely and have a fundamental understanding of all departments, their operations, and act as a central liaison for business operations and… Show more
• Work closely and have a fundamental understanding of all departments, their operations, and act as a central liaison for business operations and assisting in administrative duties at all times.
• Schedules and attends meetings through Zoom, Teams, and Google Meet to prepare notes and minutes
• Supports the Vice President through calendar management, communication, and outreach Show less

Washington DC-Baltimore Area

• Directly supported the Director and Chief Marketing Officer in launching 5 successful sales campaigns, resulting in an increase in customer engagement
• Provided calendar oversight, coordinated meetings, and regularly corresponded on behalf of CMO.
• Oversaw and identified areas for improvements and implemented changes to optimize results by generating and analyzing reports, as well as training on software platforms.
• Conducted in-person and virtual training sessions for groups as… Show more
• Conducted in-person and virtual training sessions for groups as large as 19.
• Provided daily, weekly, and bimonthly reports in Excel that were used by senior managers and leaders including Board Members.

Washington DC-Baltimore Area

• Managed daily sales operations by collaborating with supervisors to achieve and exceed revenue targets.
• Coordinated third-party listings, while ensuring accurate and timely invoicing and settlement of all partnerships before fiscal year-end.
• Drove engagement and enhanced sales growth by implementing various sales campaigns and annual promotional projects in a timely and efficient manner.
• Oversaw key inventory management processes to optimize sales potential by streamlining and… Show more
• Oversaw key inventory management processes to optimize sales potential by streamlining and updating online sales path content and coordinating upsell opportunities.
• Developed and executed multiple effective onboarding and training programs for personnel on CRM software and other standard operations to ensure operational excellence and staff development. Show less

Washington DC-Baltimore Area

• Provided accurate updates on sales performance and revenue generation by reporting financials to superiors and business offices.
• Maintained high levels of operational efficiency and customer service excellence in daily sales operations by enhancing customer satisfaction and loyalty.
• Developed and implemented sales strategies and tactics to maximize revenue potential and improve overall sales performance.
• Spearheaded recruitment and training processes and supervised staff… Show more
• Spearheaded recruitment and training processes and supervised staff effectively to ensure excellent performance and achieve optimal sales results.
• Enhanced departmental efficiency by streamlining and re-organizing the sales department’s shared drive and improved data accuracy and reliability by creating a standardized process for updating contact information.

Washington DC-Baltimore Area

• Utilized Tessitura to extract data and generate outbound lists for efficient and effective customer targeting.
• Maintain up-to-date records and facilitate in accurate financial decision-making by managing subscription and financial reporting on a regular basis.
• Monitored trends and make strategic pricing decisions by producing daily and weekly pricing reports.
• Implemented price changes according to established guidelines, while ensuring consistency and accuracy in pricing… Show more
• Implemented price changes according to established guidelines, while ensuring consistency and accuracy in pricing strategies.
• Ensured accuracy and accountability in financial transactions to close daily sales reports and reconcile cash drawers and petty cash in an efficient manner. Show less

Washington DC-Baltimore Area

• Collaborated with adjacent departments to provide seamless service to patrons and ushers, ensuring a positive customer experience.
• Assisted patrons with purchases, parking, subscriptions, donations, and issue resolution, utilizing a customer-centric approach to address needs and concerns.
• Prioritized tasks according to management direction and deadlines, demonstrating strong time management and organizational skills.

Bachelor Of Arts - Ba, Theatre/Theater

Concentrations in Business and English

Associate'S Degree

High School Diploma