Manage a team of five, focusing on data stewardship and process design within the Wealth division. Ensure compliance with data governance policies, serve as the primary point of contact between IT and business units, and monitor Key Risk Indicators (KRIs), addressing deviations and implementing corrective action plans. Collaborate with stakeholders on strategic initiatives, maintaining procedure and process map documentation standards. Develop and refine data management practices to align with organizational goals and regulatory requirements.• Designed and monitored over 300 data quality rules, ensuring metadata accuracy and prompt remediation of any rule failures.• Successfully transitioned 300+ heritage firm procedures to a new standardized format, ensuring consistency and clarity across the organization.• Established a new department from the ground up, defining roles, responsibilities, and core departmental processes for effective interaction with the business.• Developed and implemented over 20 data quality and retention controls, enhancing data governance and documentation procedures within the Wealth division.• Streamlined business retention inventories, consolidating six inventories into one centralized system, improving reporting and change management through SharePoint and Nintex.• Scheduled and conducted annual reviews and updates of more than 250 process maps in Wealth and Brokerage Operations, maintaining up-to-date and accurate operational documentation.

Formed and supervised a cross-functional team of process owners, subject matter experts, Risk and Compliance personnel, and senior leaders to conduct end-to-end review of business processes in Wealth and Brokerage Operations. Spearheaded recruitment, training, and mentoring of team members, fostering culture of continuous improvement and collaboration. Identified and addressed procedural gaps during Risk and Control Assessment meetings, enhancing compliance and operational resilience.• Improved clarity and control over Wealth and Brokerage Operations by facilitating over 250 process maps.• Mentored and coached 60+ project team members in process mapping, elevating team expertise and project execution capabilities.• Designed and executed dashboard reporting tools for six senior leaders, enabling effective tracking of team progress and project deliverables.• Drove project success during merger of SunTrust and BB&T to ensure continuity and alignment of processes and operations.• Devised and implemented process mapping initiatives, identifying, and mitigating over 100 risks and controls, significantly enhancing operational efficiency and risk management. • Led a project management initiative to facilitate collaboration between business and risk stakeholders, focusing on reviewing, documenting, risk assessing, and challenging Fiduciary and Brokerage Operational processes.

Managed a team of 16 in delivering specialized cash services to Private Wealth Management clients, ensuring efficient transaction processing and client satisfaction. Directed IRA Required Minimum Distribution (RMD) processing, general ledger reconciliation, and escheatment processing, maintaining compliance with regulatory standards. Spearheaded audits, business resumption planning, and disaster recovery testing, aligning with best practices for risk management. Communicated strategic vision and team direction effectively, fostering an environment of continuous improvement and professional development.• Streamlined IRA RMD reporting and distributions for over 3,000 retirement accounts, optimizing client financial management.• Achieved a reduction in headcount by four full-time employees through workflow reengineering and process improvements.• Attained significant improvements in research and reporting capabilities by designing and implementing a general ledger reconciliation tool using Access, SharePoint Designer, and HTML programming.• Enhanced process efficiency and technology integration through the development of comprehensive test cases and scenarios for system upgrades, ensuring seamless implementation and functionality enhancements.• Centralized bill pay processes, handling over 4,000 client bills, and standardized cash reporting for trust accounts, enhancing operational efficiency.• Championed strategic initiatives, including the implementation of robotics process automation, adherence to NACHA operating rules, check printing application upgrades, and core system evaluations.