Marsha Siebels Email & Phone Number

Hello! I'm Marsha Siebels, a seasoned customer service leader with over 24years of experience in enhancing the quality and efficiency of healthcaremanagement systems. I supervise one of the Primary Care Clinic & Urgent Care for Saint Mary's Health, Reno, NV. Throughout my career, I have been passionate about elevating patient carethrough effective management and innovative process improvements. While at CarsonTahoe, I oversaw a dedicated centralized scheduling/registration callcenter, managing everything from team hiring and training to performanceevaluations. I am deeply committed to ensuring timely medicalauthorizations, maintaining low call abandonment rates, and enhancingoverall patient pre-access experiences.Prior roles at Kaiser Permanente helped shape my approach to leadership andoperations management, providing me with robust insights into workflowquality management and regional call performance. As a Senior Team Manager,I led a team of over 20 managers, ensuring high service standards whileadhering to compliance with health and safety regulations.I'm currently pursuing a BS in Business Management with a focus onHealthcare Management at Western Governors University, where I'm furtherhoning my skills to continue making impactful changes in healthcareadministration.Let's connect if you're passionate about transforming healthcare througheffective management and innovative customer service solutions!

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  Western Governors University