Manage a staff of up to 45 employees. Responsible for recruiting, hiring, training and development of employees including, budgeting, scheduling and payroll. Payroll duties include processing time and attendance data information and monitoring/correcting employee or system errors. Responsible for all pre-employment paperwork to include criminal background searches and I-9 compliance. Also responsible for all payroll data entry in a timely manner for a bi-weekly payroll. Contact person for all customer accounts responsible for resolving all customer issues. Develop all contract proposals that produce competitive bids resulting in cost effective customer solutions Additionally responsible for Accounts Receivable/Payable and collections and credit through invoicing and follow-up on late paying accounts.

Served as site supervisor for Idlewild Baptist Church, the company’s largest account, and office manager for all financial functions.

Responsible for invoicing, accounts receivable, supply inventory and all other administrative functions.

Responsible for servicing customers by processing enrollment forms and questions, account receivable inquiries or claims and adjustments accurately and timely. Develops and enhances customer relationships as well as assists others to accomplish the same by responding to customer inquiries and resolving customer concerns accurately and efficiently and striving to exceed customer expectations in all contacts with them. Serves as a training resource and mentor. Researches customer inquiries and information by effectively using the "Essentials" on-line resource library and Navigator to gather information needed to process the application or customer request or to assemble the documentation needed to process claims and adjustments and in response to inquiries including,but not limited to authorizations, payments, denials. Readily assesses and applies information to various customer situations.- Investigates, analyzes and resolves outstanding issues to achieve customer satisfaction; uses a systematic approach in solving problems for enrollment, accounts receivable or claim payment issues through analysis and evaluation of information and alternate solutions.- Anticipates and quickly identifies customer needs. Acts independently and manages own activities with minimal supervision and direction to meet customer needs using sound decision making. Uses good judgment and logic in evaluating and resolving difficult enrollment, accounts receivable or claims issues. Serves as a training resource and mentor to others, particularly new hires. Shares best practices.- Continuously seeks avenues for developing professional expertise and actively pursues new learning opportunities, which support the company's goals and objectives.- Promotes a positive team environment; acknowledges others' contributions and provides feedback.- Encourages others to demonstrate professionalism and present a positive image of the company when interacting with customers.