Marsha Thompson Email and Phone Number

• Contracted as Project Analyst. Worked on large program focused on international business. Responsible for project plan management, project change management, project finance tracking, software release organization, and various metric reporting. • Project Analyst on Project Sherpa. Project Sherpa was a transformational program for Cardinal Health’s international business. Provided project organization by maintaining project’s cutover plan and releasing tasks individually to the appropriate owners, following up on late tasks, communicating impact to program of late tasks. Led the project change management process to ensure impact of scope changes was reviewed by program leadership and approval status was communicated to program team members. Maintained the monthly financial reporting data for reporting and ensured project expenses were reported to correct GL accounts. Managed the step-by-step process through initial major release, proactively confirmed release resources were aware of responsibilities and contact information was available throughout the release. Created various excel reports such as QA testing statistics

• Contracted as Sr Project Management Office Consultant. Worked on modernizing the Project Methodology for Advance Auto’s Tier One / Strategic projects. Responsible for supporting ServiceNow’s ITBM module used for tracking programs/projects and creating status reports.• Project Coordinator on Intrepid. Intrepid was a major undertaking by Advance Auto Parts to modernize their Inventory and Purchasing processes. Provided project organization by ensuring project was documented in JIRA. Improved organization of Requirements, Change Requests and RAID items were linked appropriately in JIRA. Reported meeting minutes, issues and actions from team meetings. Member of the Intrepid PMO responsible for reporting status to project steering committee. • Gathered and documented the requirements for upgrades to company’s Project Management Methodologies. Company was evaluating the existing SDLC looking for possible efficiencies and modernization. Interviewed leadership on current pain points, documented scope and detail requirements and developed solutions.• Organizing the Methodology Matrix that lists artifacts and templates and identifies owners for each step. Creating Project Playbook to provide guidance for executing the steps in the methodology. • Introducing Centralized Capacity Planning steps and working on pilot to introduce concepts to Resource Manager• Learned VividCharts tool to create reports from ServiceNow ITBM. Became the support for the PMO team on basic use of the tool.

Contracted as Business Systems Consultant. Worked as a POD Initiative Lead on a major Program for the Bank. Purpose of Program was to migrate 2000+ applications from legacy infrastructure to new platforms to standardize and modernize their deployment processes. There were 6 PODs. My Pod consisted of 7 Migration Team Members.• Coordinate work between Application and Migration Teams to ensure all apps assigned to POD were actively engaged. Escalated with Teams when applications did not progress as expected or with Support Teams when blockers were not cleared timely. • Managed Migration Team ensuring they received information on Program Management decisions. Held Daily Stand up with Migration and Technical SME to ensure correct technical decisions were being made and issues/blockers had action plans for removal.• Served as the main contact between Program and LOB (Application Management). Provided continuous communications and was the point of escalation between teams. Coordinated with LOB Liaison on scheduling of applications to begin their migration work • Tracked progress through JIRA and additional documentation in Confluence. Worked with resource teams to use Jira as the main point of communication between Applications and Migration Teams.• Key resource in transitioning Migration Team into true 3 week Sprints. Worked with the Migration Team to establish our Ways of Working to ensure success in completion of User Stories. Held Sprint Planning and Retrospectives. Demos are held with the Migration Team to improve the migration process.

Contracted as Release Manager for the NA Telematics team• Modified the release process from a 6 week release to support weekly releases. Modified releases to support two week sprints. Included tracking of items from development to QA to production, establishing the implementation script and leading to team through the deployments. Created release notes and deployment communications.• Established a priority listing of requests and maintenance work for the department. Provided management a view into status of projects in the department • Developed resource plans for development team to complete the work items and managed team through the Kanban process.• Helped transition the NA Telematics team from a Kanban to a Scrum development methodology. Provided insights to the way of working and definition of done.

Contracted to provide end-user solutions to increase productivity in their Pharmaceutical Financial Management division. • Worked with their Account and Claim Exception Analysts to identify processes for time efficiencies. Developed Excel Macros, SSRS SQL Queries, Tableau and Alteryx Applications solution to achieve the efficiencies. Developed test cases and lead user acceptance testing of solutions. Saved 80% of effort required to perform the tasks.• Developed a Customer Survey process for Inmar Independent Pharmacy business. Provided analysis of the responses identifying trends. Surveys gave Inmar feedback on this segment of their business that was previously missing. • Created an Independent Pharmacy Usage Dashboard providing information used to prep for client calls.

Contracted to support Program Manager on several projects in the company's LaunchPad Program• Project Manager for the rollout of Horizon project. Horizon automates the patient check-in and scheduling process including insurance card processing at 1700+ patient service centers. Coordinated the shipment of equipment, installation of WIFI and IT deployment to each center. Using lesson learned, continuously improve the deployment of software upgrades. The core team of 10 members.• Completed analyst of records storage to identify saving to be gained by destroying those records held past their required retention. Uncovered approximately $500,000 in saving.• Created a Patient Service Center Productivity report. The report provided management with actionable information to support $30m in savings. Designed and created MS Access database to collect data and report finding.• Improved the report creation of existing Corporate Operations monthly reports by improving MS Access to provide more automation.

Facilitated initial estimation sessions for proposed projects, and presented to Senior Management for approval. Negotiated priorities based on anticipated revenue, end of life criticality and regulatory compliance. Collaborated with HR Managers on project staffing; Documented Project Management Life Cycle and Software Development Life Cycle processes and templates; Audited projects for compliance. Tracked projects and resources; created reporting packages for IT Management. On-boarded and trained Project Management Staff.• Implemented Centralized Capacity Management. Gained approval for this initiative, giving IT Management real-time visibility into resource availability and enabling HR Managers to understand the impact of staff movement on the IT Portfolio of Projects. Evaluated vendors to select a supporting tool; trained and tested and rolled out process and tool. Served as Centralized Capacity Manager, assigning projects based on impact and stakeholder analyses, and determining start dates and hiring criteria. • Release Management. Worked with the QA team to establish release management process. Includes coordination of code dependencies between projects, scheduling and managing the release calendar, supervision of project teams to ensure all issues resolved prior to release, coordinating the actual release and post-release activities, and communications throughout the implementation process. • Implemented and administered MS Project Server 2010. Conducted requirements sessions to identify new processes to replace in-house tools. Evaluated and negotiated consulting firm support. Completed configuration, security model and templates. Migrated from in-house Access DB tracking system to MS Project SQL. Created role-based training for all users and newly hired resources. Wrote technical specifications, conducted deployment testing, and negotiated the cost of data capture vs value of metric with management for all reporting.