Marsha Vandayar Email & Phone Number

Auckland, New Zealand

New Zealand

Customer Relationship Management and Revenue GrowthMonthly Service Reviews and Reporting,Effective and efficient delivery of service outcomes. Service Delivery and Service Level management specific to contractual obligations.Management of customer complaints and service improvements.

New Zealand

• Understanding key priorities of clients to achieve or exceed the assigned revenue and growth goals in assigned accounts.• Building rapport with clients, acted as an advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and services capabilities.• Training clients on reports and portals to derive insights from data sets. • Delivering custom solutions using Microsoft PowerBI as and where required. • Drove contract expansion opportunities within assigned accounts. • Monitored adherence to commercial contracts and ensured agreements were fit for purpose and met compliance requirements.• Drove client satisfaction with contracted deliverables by ensuring sales and client services achieved and maintained a high level of service.• Effectively managed renewals of subscriptions to data sets and customer data portals.• Trained and onboarded new staff members in sales and services teams.• Proactively worked with Global and Regional account management teams in the pursuit of multi-country opportunities.

New Zealand

• Service Delivery and Escalation Management. • Proficiency across Data Science, Clinical Research and Analytics platforms. • Deliver and/or facilitate training as and when required. • Ensuring client relationship management results in renewals. one-off project activity and client satisfaction and referrals. • Client experience focus determined by successful relationship management. • Acted as the voice of the client within the business to maintain awareness and visibility of all internal activities related to them.

Auckland, New Zealand

Responsible for the promotion of key brands in a defined geographical location in order to achieve strategic objectives, within approved expense levels. Also responsible for the management of all customers within the defined geographical location. I work with all customers that influence both directly and indirectly the dispensing of GSK products and will engage Pharmacy owners or managers to educate and endorse the dispensing and recommendation of GSK products, where appropriate, in the community.

Durban Area, South Africa

Meeting with General Practitioners, Physicians, Cardiologists and presenting features and benefits as well as price competitiveness on various medical products across our range. Planning and managing my territory to ensure increase in market share and overall unit volume sold. Planning and Delivering Continued Medical Education sessions, round table lunches and breakfast meetings with Health Care Practitioners. Building and maintaining relationships with all clients, thus effectively increasing recurring/annuity revenue through trust and rapport. Presenting internal reports on a monthly basis.

Durban Area, South Africa

Woman's HealthBuilding and maintaining relationships with all clients, thus effectively increasing recurring/annuity revenue through trust and rapport. Monthly reporting internal across divisions.

Durban Area, South Africa

Consumer Division:Commencing my career in the pharmaceutical industry in Pfizer’s consumer division, I was presented with an area to manage and a portfolio of non-prescription over-the-counter medical ranging from supplements to pain medication.Building and maintaining relationships with all clients, thus effectively increasing recurring/annuity revenue through trust and rapport. Monthly reporting internal across divisions.

Generate leads and gather requirements for new and existing clients to refer to the web development team for building and deployment of web content. Ensuring that existing customer business was fit-for-purpose and to a referenceable standard to generate referrals and repeat business. Respond to telephone and internet queries and ensure effective communication is taken to maintain customer service levels. Respond to and deal with client complaints and escalations in accordance with contractual agreements.