Marsha B. Email & Phone Number

New York, Ny, Us

Data & Analytics. Coaching for execution. Creating documentation. Quality Assurance.

Self-motivated professional with a passion for superior customer service. Broad range of experience working across multiple organizational levels. Excel with leadership, systems literacy, customer service, organization, and training skills.Skilled in System Implementations, User Acceptance Testing, Software Troubleshooting, Coaching, Team Building, Curriculum Development, Multi-task & Handle High-volume Workloads. Courteous, flexible, and responsible with a strong work ethic and sense of integrity. Serve as professional with a positive attitude. Self-starter, working independently and within groups and team environments. Possess a strong emotional empathy. Learn new things (especially “systems”) and adapt quickly. Tenacious and creative at finding innovative ways of doing things. “Think outside of the box” to solve problems. Analyze current processes and look for opportunities to simplify, streamline, automate and manage projects.• Systems Administration• People Management• Office Management• Software Applications• Documentation Creation• Inventory Management • POS / Pricing • Bar Code & Deal Creation for Exclusive Offers

Managed workflow of Signing and Creative Design team, including Creative Directors, Art Directors, Graphic Designers, Production Managers, Senior Managers, Managers, and Specialists. Planned and administered budget (for 43 business units within Sears and Kmart, totaling approximately $37M). Served as “eyes of the customer” addressing issues pertaining to sign readability, customer-friendly copy, and proper use of English grammar and punctuation. Oversaw department of approximately 20 people.• Trained team on Aprimo (software system) which replaced use of paper job folders / manual practices, raising productivity, accuracy, and allowing business units visibility of signage at every stage of creation, not just at finalization.• Liaised with IT, developing and implementing systems enhancements.• Trained team on barcode creation, and how to validate prior to becoming “customer facing,” eliminating errors affecting customer satisfaction, and giving business units peace of mind.

LEAN yellow belt. Providing Leadership and oversight - driving key projects and initiatives that support SHC Marketing Operations mission. LEAN Kaizen events: research, and resource of information relative to Sears legacy coupons and deal management. Identified areas of coupon misuse which once systemically corrected will save SHC over 5 million annually. Process analysis and project management skills. Develop and support streamlined efficiencies, and act as an overall change agent. Involved in all aspects of process improvement, support, and improvement methodologies for Sears Holdings Corp. Creative ways to employ loyalty programs, coupons and "deals". Smart offer Framework and Cultural Certification certificates, among others.

Chicago, Il, Us

Liaison between IT and business users on the systems I support. Accountable for the accuracy of corporate (SEARS) coupon, barcode, “deals”. During my tenure, we have raised the accuracy of coupons/barcodes & deals to a 99% accuracy rate (up from 65% accuracy in 2007). I developed a streamlined processes allowing us to roll out the ISCO (offers @POS) coupon project (awarded a star award for the project). I worked with IT to develop and implement an excel marco which allows us to upload 100’s of “coupons” in a matter of minutes, as well as several other enhancements all leading to increased EBITDA and streamlined processes. I have written several extensive training manuals. LEAN Yellow Belt. Numerous awards and certifications.I have held several managerial roles with 5-30 associates reporting to me.Dedication to customer service Entrepreneurial: energetic and innovativeAbility to lead new initiatives from idea generation to executionAnalytical, active curiosity Ability to dig deeply into data to identify issues and solve problemsOutstanding analytical and problem-solving skillsStrong work ethicSelf-starter able to demonstrate strong proactive approach and self-initiativePersistent and tenaciousPositive, can-do attitude, commitment to self-improvement and excellenceCommunication and interpersonal skills: Willingness to learn from and coach othersOrganizational skills: ability to manage projects and work effectively under tight deadlinesFocused on results: willingness to do what it takes to get the job done right