Marsha Kellington Email & Phone Number

Delivered high-level administrative support to President and sales team of 8. Supported staff projects and initiatives, established and maintained business processes, updated inventory and prepared business communications. Coordinated weekly conference calls and quarterly meetings, organized all logistics, managed food distribution, facilitated participant coordination, prepared materials and updated PowerPoint presentations. Processed confidential HR paperwork and maintained the departmental calendar.• Established and maintained tracking systems via Excel, determining return on investment.• Raised efficiencies by creating marketing email templates for inside sales staff to easily send information to clients. • Inventoried, ordered, and distributed marketing materials, office supplies and equipment, sustaining business operations and managing communications with suppliers.

Waterloo, Ontario

Served clients and provided support for other service representatives. Balanced ATM by printing reports and counting cash. Determined cash requirements by counting, ordering and shipping money.• Increased customer satisfaction by serving customers efficiently and processing large number of cheques/transactions accurately.• Motivated staff by heading weekly meetings to train and brainstorm sales techniques.• Reduced balancing errors by tracking transactions.

Built business relationships by profiling clients, identifying needs and making qualified credit approvals. Provided back up for Branch Manager.• Increased customer satisfaction and awareness of products by having a flexible schedule, calling clients with information and meeting diverse needs.• Enhanced operations by training employees on branch administrative and system functions.• Received Employee Standings Award for achieving First Place in Assistant Branch Manager Standings.

Certificate, Accounting And Related Services, 99%

Office Administration