Marsha Cook, Mba, Pmp Email and Phone Number

As the designated authority for assigned Web Application development projects, responsible and accountable for organizing and managing all related project activities. Provide direction and leadership for highly complex integration projects spanning multiple business functions, technologies and I/S functions from original concept through final implementation. Collaborate with other project stakeholders to help define and meet the overall project goals in terms of scope, quality, budget and schedule. Advocate agile methodologies and promote project management consistency throughout the organization.• Managed the Regalia Management Report Project for the Rep Back Office (RBO) to manage the fulfillment of Caps & Gowns. The tool tracks orders, reservations and status. In addition, Sales Representatives can submit orders to Jostens or designate the order as a “rep-fulfilled” order.• Managed the enhanced Jostens.com Scholastic Promotion Campaign capabilities and Sales Representative event set up for marketing execution of national campaigns to drive sales.• Managed the fall and spring product and pricing offering season transitions while providing a seamless consumer experience. • Managed the new online experience for Order Lookup, Order Status and Payment functionality to enhance consumer capability and reduce internal customer service support.• Managed the integration of the Jostens enterprise payment plan (EPP) with order fulfillment and the ability to service the consumer.• Successfully implemented a Business and Technical Production Support Management process.

As an Information Management Project Manager, manage multiple high-priority ETL (Data Warehouse), SAS (Data Warehouse/Reporting), and/or Business Objects (PrimeReporter) projects (resources, schedule, and quality of deliverables) for Business Intelligence Reporting and Analytics through the project life cycle. Collaborate with other project stakeholders to help define and meet the overall project goals in terms of scope, quality, budget, and schedule, following company standards. Advocate the project management discipline and participate in driving project management consistency throughout the organization.• Managed the E-Prescribing Analytics & Reporting project to extract various sources of Prime Therapeutics data, as well as data currently received from Surescripts, the nation’s largest E-Prescription Network, into a centralized E-Prescribing (E-Rx) data warehouse and provided ad-hoc reporting capability.• Managed the Extended Supply Network (ESN) to Group Summary Report Project by providing the data visibility of client claims distribution channels (claims utilization channeled through an ESN compared to Retail and Mail) giving insight into member behavior while reducing cost by reducing the number of reports and allocated analyst resources.• Managed reporting and data warehouse effort for member level benefit service offerings with an automated, repeatable, scalable and flexible solution for clinical care management/cost of care programs.• Mentor Project Managers Reporting and Data Warehouse projects to improve overall reporting and analytics offerings, to increase quality and value of reporting offerings, to ensure quality and consistency of reporting content, and to lower report and Data Warehouse maintenance by decreasing the number of reports.• Manage client implementations for Data Warehouse and Reporting and Analytics with minimal member disruption in a consultative collaboration approach resulting in high client satisfaction.

Consultant – Engagement at Express-Scripts, Inc. Express-Scripts, Inc., a pharmacy benefit management company, had several Medicare Part D compliance projects. As a Corporate Systems Data Warehouse Project Manager, managed several projects to ensure compliance for current and future requirements.• Managed the migration of data from legacy adjudication systems in order to support Medicare claims processing, reversing, and Centers for Medicare & Medicaid Services (CMS) reporting.• Managed the performance enhancements to increase transaction volume from 2.1M transactions/day to 4.7M transactions/day.• Managed integration to ensure compliance to 2011 CMS variables and language requirements using the Explanation Of Benefits (EOB) variables database to improve the management and maintenance of the EOB/Transitions variables and to be positioned for future scalability.

Planned and managed a mix of tactical and strategic projects that were of medium to high complexity, cost and impact, affecting multiple business units. Provided project management and business analysis support for operations business unit. Acted as liaison between technical resources and business. Built strong, collaborative relationships and owned key initiatives across business levels and functions. Provided training and direction for project management team as needed.• Managed the data pump software development for Subordinate Lien Management (SLM) client implementations.• Managed the implementation of the Desktop Network Announcements module for attorney policy announcements.

Translated client business strategies and developed business cases for enhancements and prioritization. Served as the client advocate and single point of contact. Managed the relationships, collaboration and communication between the client and the business unit/extended team.• Streamlined road mapping and project request tracking processes across all distribution channels while successfully supporting individual channel.• While managing through ambiguity and market/organizational uncertainty, maintained disciplined focus driving channel decision engine integration on schedule.• Facilitated the implementation of eCommerce software tools that enabled Ditech, a Consumer Services sub-channel, to expand into new markets.

Managed custom decision engine software implementations for external clients. Motivated project teams in completing project deliverables.• Managed three projects that contributed significantly to exceeding the organization’s $4.4M yearly revenue goal.• Introduced change management process with external clients increasing yearly revenue and changing operating income into generated revenue.• Successfully deployed to production 13 projects on schedule and under budget in one year.

Acted as an internal contractor and managed the successful development and project deliverables for eCommerce, Portfolio Risk, Service Delivery, Repurchase, and other business areas by providing day-to-day planning, management, and control.• Managed File Transfer Web project that allowed for a reliable and secure exchange of data for investors and business partners which saved the organization in excess of $60K yearly.

Product Configuration Project Manager 1999Hollstadt & Associates, Inc. Consultant 1997 – 1998Implemented disease management programs using established tools (including Informed Decisions/Intervention Management Systems). Analyzed program effectiveness (from clinical, technical, financial, and material standpoints).• Redesigned three disease management programs for consistency and usability increasing nurse effectiveness.• Trained and supported 15 nurses (current employees and new hires) on disease management programs and tools.

Responsible for managing the implementation of Managed Care and Practice Management applications for the US Western Services Region at several client sites. Built and maintained the overall relationship with the client’s management team. Developed, coordinated, and maintained client implementation project plans. Maintained and revised client forecast/budget. Managed client issues and software change requests. Managed implementation consultants to ensure effective client projects.

Managed/led systems projects including functionality enhancements to management systems and conversions. Defined user requirements, developed system specifications, managed user acceptance testing, and supervised systems coordinators including skill development.