Marsha Phillips Email & Phone Number

Perth, Australia

Computershare is committed to customer service excellence, and is renowned for its award-winning communication centre.The Client Services Team is responsible for the planning and production of all client requested communications.As the Client Delivery Specialist I'm one of the key contacts looking after a portfolio of clients and I'm responsible for delivering quality service to our clients. This will be achieved through a full understanding of clients’ business needs and managing all requirements in meeting milestones through the lifecycle of client projects.The Service Delivery team is committed to delivering a service model that provides recognised and sustained value, and positions Computershare as the ‘partner of choice’ for our clients.

Osborne Park

Computershare is committed to customer service excellence, and is renowned for its award-winning communication centre.The Client Services Team is responsible for the planning and production of all client requested communications.As the Client Services Coordinator I'm one of the key contacts looking after a portfolio of clients. My role includes:- Coordinating and implementing client projects (technology based such as broadcast, online document viewing platforms) and communications- Developing and maintaining working relationships with internal and external stakeholders- Create, foster and develop the clients’ visions to ensure satisfaction- Managing tasks to ensure clients expectations are met within the required timeframe in line with strategic goals- Negotiating and collaborating with different departments requirements and schedules to meet client deadlines- Driving and presenting key meetings with the client- The ability to grasp client requirements and interpret to internal stakeholders- Analysing client requirements and program limitations- Creating and driving efficiency in the production environment and consistently improving the systems in place

Perth, Australia

The Relationship Manager is responsible for the full sales lifecycle and relationship management for an existing client base. Overseeing the development and implementation of policies that cater to improve a client’s relationship. This involves negotiating and networking with all groups that interact with the company to gain greater control over business relationships. Relationship managers seek to define, quantify and analyse relationships so that they are not left up to chance.The common goal is to facilitating good partnerships such that the business maximises the value of its relationships and maintains a good reputation overall.

Perth, Australia

The IT Manager is the main client liaison point at OSIT. They are responsible for coordinating support, projects and sales for the client, in a consistent and professional manner. They develop a deep understanding of client requirements from both a business and technical point of view. They are a client advocate and their job is to keep the client happy with service that OSIT is providing. When there are issues, mistakes or miscommunication that affects our service delivery, the IT Manager will spearhead the effort to resolve. The IT Manager is responsible for delivering client reports, explaining them and following up on any issues as appropriate. They use their knowledge of the client to ensure we are delivering service appropriately. Creating budgets, billing issues, modifying support contracts, explaining and selling projects, explaining support issues and briefing the client on the big picture all fall within the IT Managers purview. The IT Manager maintains an in-depth product and service knowledge of the products and services that OSIT provides. The IT Manager can spot opportunities for client training and then organize and run the training as needed.

University Of Western Australia

Casual, full-time position as an office all-rounder.Assisted with the smooth operation of the Parent Funded 1:1 programs.Keeping myself busy in between jobs.

Subiaco

The role of the Sales BDM is to meet the product and services needs of our clients, as well as our own internal organisational needs. Working under the direct supervision of the Office Manager, this position is responsible for the planning, driving and undertaking of all sales activities on assigned accounts or areas. The overall organisational efficiency and profitability of the business is supported from this role, through the delivery of products and services to our clients in a timely and customer focused manner. The role is to be performed with high standards of service to external and internal stakeholders.

Osborne Park

Primarily responsible for strategic quotations regarding every aspect of a clients ICT infrastructure, Inside Sales Team Leader will delegate tasks effectively to manage and prioritise workload.Strong relationship building skills are necessary to ensure company success in every area of the sales cycle; be it suppliers for pre-sales or clients for post-sales.Manage all aspects of the Parent Funded 1:1 program and assist the team with escalations.Working closely with Solutions Managers, the Procurement team, the Solutions Support team and Project Management the role of Inside Sales Team Leader is a pivotal position within the company.

University Of Western Australia

Responsibilities:• Receives, processes and verifies the accuracy of orders from customers utilizing the organisations’ internal CRM/mainframe systems and customer purchase orders• Responsible for the smooth operation of several Parent Funded 1:1 programs; maintaining and updating the online portal; assist parents over the phone or via email with their orders and enquiries• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments• Ensures and provides quality service to both internal and external customers• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Subiaco

Managed a vibrant ice-cream shop / cafe with up to 9 employees in the heart of Subiaco.

Mathematics And Biology

Mathematics