Responsible for the delivery of day-to-day functional support, strategy, and roadmap of the A&M Knowledge Management ecosystem, which includes but is not limited to Microsoft 365, SPO, Automation, analytic reporting tools and various other Knowledge management applications.

•Roles as SharePoint Admin, and Power Platform Admin, responsible for daily client 3rd level support with technical issues related to SharePoint, Power BI, Power Apps, and One Drive using ServiceNow. •Managing support ticket queue for EUC Collaboration products, SharePoint, Yammer, Stream, Power Platform.• Supporting migrations for mergers and acquisitions for Collaboration file services, to consolidate Collaboration Platforms using tools best fit Migration Tool for each migration situation, including Quest On Demand Migration, SharePoint Migration Tool, PowerShell Scripting, or ShareGate. •Automating client business processes for the Americas, utilizing Power Platform tools such as PowerAutomate for workflow process automation and Power BI to visualize data for reporting. Building sites for clients, providing knowledge on SharePoint Online Features out of the box that could be used to meet team requirements. • Support maintaining the Power Platform environment strategy, managing users, monitoring capacity of workspaces. Created Power App environments for clients, supported the use of PCF Components. •Support for Power BI workspaces, including capacity management, managing licenses, and shared premium capacities.• Use of PowerShell scripts to perform data analysis, preliminary tenant analyses, migration related requirement identification as well as to manage standard SharePoint features outside of the Admin Center.

Provide technical and functional support of SharePoint 2010 and SharePoint 2016 On Premise farms including SQL Servers.Served as Lead in planning and mid stages of SharePoint 2010 to SharePoint 2016 migration. Integral role in providing quality control, issue mitigation, and providing customers with UAT in pre migration of content in a phased migration approach of over 400 sites with custom content and large amounts of data.Responsible for maintaining and monitoring the applications environment to maximize availability and performance.Front end custom development provided when needed. Create and maintain SharePoint Designer and Nintex workflows. Use and maintenance of 3rd Party applications to help facilitate customer specific requirements that are not available out of the box. Provide troubleshooting support for existing custom SharePoint Applications.  Use of PowerShell scripts to create site collections, content databases, data analysis, and to manage standard SharePoint features outside of Central Administration UI.Communicate technical issues, plans and solutions from both a business perspective and a technical perspective.Create and/or update documentation for custom applications and SharePoint processes.Frequent use of Change Management Process using ServiceNow. Create detailed UAT documents as needed for customer testing and verification.Monitor application backlog service request and update and document solutions provided to customers on a daily basis.Served as DocuSign Administrator, now serving as backup support in addition to current responsibilities.  Created PowerPoint training, and provided live training for customers.

 Provide technical and functional support of 4 SharePoint 2013 On Premise farms, including Enterprise and Foundation environments in efforts to prevent interruptions in the availability and decrease results that escalate loss of productivity.  Provide troubleshooting support for custom SharePoint Applications. Work with the business to provide custom workflows for business processes using SharePoint Designer workflows when necessary.  Manage and forecast for installation of SharePoint patching for each farm environment.  Oversee the design, documentation, and execution of periodic (planned and unplanned) maintenance routines Update documentation for custom applications and SharePoint processes across SharePoint Farms.

● Responsible for the design, development, testing and maintenance of web applications using Microsoft- based tools. ● Work directly with customers to clarify and document requirements. ● Frequently interact with customers and peer groups by to clarify and document requirements. ● Prepare and conduct stand-up and one-on-one status meetings with customers and management to provide feedback and overview of assigned projects. ● Routine administering and managing of users, content and websites in SharePoint. ● Analyze and determine data input/output requirements, designing workflows and user-access controls. ● Utilize SharePoint out of the box and client side solutions to meet customer business needs. ● Experience in evaluating current business processes and determining technical solutions using SharePoint to improve and build customer value and trust in the product. ● Experience supporting SharePoint version migrations. ● SharePoint Migration planning in progress for SharePoint 2016

JSC-NASA position transition from Barrios Technology to KBRWyle.• Responsible for troubleshooting and SharePoint related maintenance for production, development, restoration, and virtual machine SharePoint Server environments. • Responsible for providing support for customers regarding Enterprise and Standard SharePoint features including Business Intelligence, SQL Server Reporting Services, InfoPath, BCS, and custom workflows issues. • Responsible for installing and configuring custom SharePoint solution packages, and web applications on the server for SharePoint Developers. • Responsible for license maintenance of 3rd party vendor solutions. Routinely test backup/restore and disaster recovery procedures. • Deploy service packs and system updates on all SharePoint Farms in our environment. Install and configure test servers for SharePoint 2010, 2013/2016 farm environments. • Create and build custom Virtual Machines with SQL and SharePoint servers for developers to test solutions in a controlled SharePoint Environment. • Frequent use of PowerShell scripts to create site collections, content databases, data analysis, and to manage standard SharePoint features outside of Central Administration UI. • Knowledge of SQL Server to facilitate backups and restorations, external SharePoint related databases, and Reporting Services. • Perform SharePoint Analyst tasks such as creating custom workflow solutions for customers using SharePoint Designer, custom web parts, site management, customer meetings to gather requirements, and providing end user training when necessary.• Responsible for developing and/or maintaining the policies and procedures related to our Enterprise SharePoint environment.

SharePoint Admin position transferred to KBRWyle on NASA contract. Position did not change.

JSC-NASAAssisted team in constructing architecture for contract SharePoint 2007 release from staging method including development, testing, and production. Integral part of planning and implementation of our SharePoint governance model. Enhanced GUI interface with customer graphic designs and image web parts. Facilitated documentation for procedures and configurations of site creations. Led effort to configure SharePoint Help Desk solution utilizing CorasWorks which provides tracking and reporting options for daily tasks and support request as Site Administrator. Delivered updates for internal/public website with management of documents, links, and uploads using HTML, CSS, and .ASP. Retired several sections of internal website by moving those processes to SharePoint. Integral part of SharePoint 2010 upgrade, CorasWorks upgrade, with server migration from planning stages to implementation and support. Administer user training for new SharePoint features. Participate in meetings with customers to clarify requirements.

Various Roles